Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
The site is well made, and there is a lot of equipment.
The delivery was quick, especially arriving in good condition.
And the product matches my order.
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V
Verified Buyer
Rating: 4 out of 5
following a purchase from 02/10/2020
On the face of it, it would seem the instructions are easy to follow, but in practice it took me 2 hours of trial and error. In the end i had to cancel all sensors from all areas and start again.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 06/10/2020
Does what it says on the tin!
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 29/09/2020
Advice received by phone was really helpful as was an email to their technical department. Product was delivered quickly, good service all round.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/07/2020
Very satisfied, very easy to install, good alarm to deter in case of intrusion
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/07/2020
Well passed
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/07/2020
Nothing to report, okay.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/06/2020
I find that handling the reception box is not practical as it requires two actions; press the blue button to take the line and then the red one to talk and be heard.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/07/2020
Good material, easy to install and effective.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/07/2020
Very good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/07/2020
Good.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/06/2020
Batteries that I had to replace 8 days later. Captures in a very small area.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for this inconvenience, which is obviously not normal. The supplied batteries are new (used only for commissioning and pairing your kit). A functioning of only eight days would represent a considerable number of continuous triggers, but did you do a lot of tests? It seems to me to be an unreachable level, even testing 24/7. It is possible that one of the supplied batteries was defective, it is rare but it can happen. Or, more likely, a defective siren? Keep us informed if this happens again and we will probably proceed with a warranty replacement. Regarding the range, you are probably talking about the remote control which unfortunately has a rather short range in this range, this information is indicated in the product sheet. Best regards, Christopher Ultra Secure France (securitemarche.fr)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/07/2020
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/06/2020
The phone communication does not work
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for this problem, which is obviously not normal. Rest assured, the devices are tested before shipment and therefore there is no reason why it should not call you. From experience, here are the reasons why calls/SMS are generally not sent on this product: 1- SIM card PIN code not removed: this is mandatory 2- SIM card not activated: we invite you to test it in a phone and validate that it can call and send an SMS 3- Number(s) not configured in the device: please refer to the manual for this 4- Unexpected delay: during a trigger, the device must connect to the network to make calls and SMS, this can take more or less time depending on the installation location (count between 30 seconds and 3 minutes), during which it is of course necessary not to disarm the device with the remote control. Above all, do not hesitate to contact us by phone so that we can assist you, it is a shame to have this product and for it not to call you. Best regards, Christopher Ultra Secure France (securitemarche.fr)
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 13/09/2020
Nice company to deal with, great products.
Courier failed on delivery to site but rectified within a few days.
I would definitely recommend Ultra Secure Direct & will use them again in the near future.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/06/2020
The installation and setup is easy. However, the device does not call, it only sends an SMS. THE SOUND LEVEL OF THE ALARM DOES NOT MATCH 150 DECIBELS AS ANNOUNCED. (the level is below 90 decibels as the noise from my compressor covers that of the alarm)
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, If the device sends SMS, it means that the GSM connection is correctly established and it can therefore call. Two possible reasons if this is not the case: 1- you have disabled calls (option #8#, see manual page 12) 2- the SIM card plan does not have or no longer has calling capabilities (credit exhausted for example) Regarding the volume, our sheets do not indicate anywhere 150db. This device indeed emits the announced 130db, but the perception of sound can be quite different (depending on frequencies, age, ear, ...). However, a device capable of measuring will indeed show you a volume of 130db (we have approved it ourselves). A fairly easy solution to give you a feeling of a
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/06/2020
The little contact I had with customer service went well, I would rather talk about the product, with which I would have a few suggestions to give, which I would have liked to find in its functionality. Like: more short ringtones, (only two or three notes), not having to go through all the different ringtones to find my favorite ringtone, because when you unplug the receiver from the socket, you tend to take it by the sides, and then you mess up the ringtone choice or the volume, as well as the symbol on the buttons which is tone on tone, you can't see it. Otherwise, it works quite well! Best regards
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Your constructive suggestions are well noted, thank you very much. I take this opportunity to inform you that the very latest batch received this week has shorter ringtones. It is at the same price and is completely compatible with your existing detector. I remain at your disposal for any further information. Best regards, Christopher Ultra Secure France (securitemarche.fr)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/06/2020
Good product overall. Too bad the batteries provided were already less than half their life... Nevertheless, to be recommended.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for this inconvenience. This is very strange, the batteries we send in our kits come directly from our supplier and are new of course. Especially do not hesitate to contact us if this happens, so that we can correct the error. Best regards, Christopher Ultra Secure France (securitemarche.fr)
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 04/09/2020
Clear website, good ordering process and quick delivery. UltraSecure itself was fine and the PIR alarm product itself is reasonable but it annoyingly has tiny fixing screws one of which quickly deteriorated - luckily after a search in my garage I found a suitable screw although I had to cut it down in length. To be honest the screw thing with the alarm needs sorting out - it makes a relatively good product look cheap.
Response from Ultra Secure (ultrasecuredirect.com)
Hi Gary
Thank you for the advice, we have passed the information onto our supplier to look at
Best Regards
Mark
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 06/09/2020
I ordered a KP9 alarm panel that was delivered promptly. It is a good product.
What lets it down is the manual. It has been badly translated from Chinese. A lot of the commands are missing. It takes a lot of reading to get the full benefit out of the panel. Even trying to set it up I had to ring their help line.
The help back up is good and they knew the answers to my question.
It's a pity that Ultra Secure don't re-write the manual
Response from Ultra Secure (ultrasecuredirect.com)
Thank you for the review Nigel, we do take your comments on board and we are slowly changing manuals for our products, due to the fact we have hundreds of products it is taking a bit of time, but point taken
Regards
Mark
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/06/2020
Impeccable customer service;
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/06/2020
Very good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/06/2020
Good but the batteries don't last long, too bad I only give three stars for that
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for this inconvenience.
If your batteries wear out too quickly, two probable possibilities:
- your system triggers too often (for example, you test once a day, while the technical specifications expect a classic use, for example a test trigger per month)
- your system is malfunctioning, in which case we will cover it under warranty
I invite you to send us more detailed information and we will assist you going forward.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 22/08/2020
Order and delivery were easy and prompt. My only criticism would be there are no printed instructions of how to install and how to operate the posts.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 17/08/2020
Quick to respond to email enquiries, value for money product ( non GSM garage alarm). Only been installed for a few days but product is operating as described. Only slight issue concerns the plastic mounting swivel that allows sensor to be positioned, it feels a little loose, a stiffer swivel design would merit 5 stars. Delivered in 48 hours.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 11/08/2020
Quick delivery, good technical helpline. Instructions for alarm (translated from Chinese presumably) truly appalling, but you don't really need them as the system is set up by Ultrasecure.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 10/08/2020
the product instructions are inadequate as well as the description
There was no guarantee paper sent together with the product.Once the product is set up the operation is satisfactory.
The product needs a discreet light indicator to show that is on or off .Packagine and delivery was excellent
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 11/07/2020
Great product and simple to install. Very fast service and postage too.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 12/07/2020
Easy to order and prompt delivery. Product looks well made. Only gave 4 stars as item is not yet fitted and tested. But can't see any reason why it should not function as advertised.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/05/2020
Hello, Sorry for the inconveniences suffered. Unfortunately, I do not fully understand your message, I invite you to call us directly at 09 72 30 88 88 and we will be happy to help you resolve these issues. Best regards, Christopher Ultra Secure France (securitemarche.fr)
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Response from Ultra Secure (ultrasecuredirect.com)
Very competent, available and responsive staff.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/05/2020
No issues, delivered on time and equipment works very well.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/05/2020
Easy search, delivery ok, careful packaging. Very good.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/05/2020
Sir, We provide you with answers and try to help you, I do not see how we are sending back the problem? - The translation of the application is not under our control, it is not OUR application, it is Reolink's... I suggest you give me the list of what you have noticed and we will also report these suggestions for improvements to Reolink, in order to give more weight to these missing translations. From our side, we have not found any missing translations, and no customer has ever reported this to us, so there shouldn't be much. Let's be a little indulgent, nowadays, an application translated at 99% is frankly already quite good... - The email settings are different for each operator, each provider, each server... what more do you want us to do? We are not going to contact your email provider to ask for the settings that are yours, including your password! We always try, as much as possible, to help our customers, we are actually very proud of that, our customers thank us every day. I think your demands are unfortunately beyond what we can meet. As with every order placed with us, you were also free to return for a refund within 30 days (we also make the effort to give you more time to set up your devices, the legislation being 14 days). Why not exercise this right, simply? Best regards, Christopher Ultra Secure France (securitemarche.fr)
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Response from Ultra Secure (ultrasecuredirect.com)
Very satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/05/2020
Very good after-sales service, however I am disappointed with the quality of the alarm I bought, really low-end
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
I am truly sorry for this feeling.
This model has been quite well sold for years and we have rather positive feedback, but we understand that everyone can have their expectations.
Please do not hesitate to contact us so that we can discuss your needs with you, we can of course exchange your equipment since it does not meet your satisfaction.
However, you can also simply return it for a refund, you have 30 days for that.
Remaining at your service.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 04/07/2020
Would have been 5 stars... excellent service excellent product, easy to install as long as you are a bit tec savvy.
My only minor complaint is the door opening sensors, if you don't have flush fitting doors which most modern UPVC doors are not then the sensors will not fit, you have to make your own spacers which are not pretty or reliable, I would have paid extra for purpose built spacers to be included.
I like the fact that I can add to my system if need be.
But overall a very good product.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 01/07/2020
Fantastic service from ordering to delivery
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 30/06/2020
After ordering, product arrived swiftly. It was well packaged along with clear instructions.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 08/06/2020
Good product
On time delivery
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 08/06/2020
Got what in ordered in time frame I was told
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/05/2020
Satisfied with my order
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