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Rating: 4 out of 5
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Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
Summary of reviews
Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
Reviews 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Very serious
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V
Rating: 4 out of 5
Good
V
Rating: 4 out of 5
Good solid construction
Quick delivery
Quick delivery
V
Rating: 4 out of 5
I purchased this item to use as a 'Drive Alert' rather than a PIR Alarm. Consequently, many of its very flexible features were not applicable for my use. The unit seems to be very well designed and the method of installation well thought out. Although I have as yet only limited experience of the unit in action, it is working reliably and satisfactorily in most aspects. The only caveat is that the chime alert sound is rather weak and it is surprising that on such a unit with plenty of flexibility, no provision has been made to allow for the differing levels of sound that different people/locations will require - additionally, it would be useful if the mute facility was more easily accessible, either by a bigger button or a remote control.
V
Rating: 4 out of 5
They are help over the phone - I should have phoned them first as I had a less than standard requirement. If you have issues with buildings etc the PROTECT 800 seems to work anywhere.
A
Rating: 4 out of 5
It's absolutely perfect inside, but it makes less noise outside.
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A
Rating: 4 out of 5
Correct product, price in relation, precise adjustment of the beam for complicated personal situation, still a doubt about reliability
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A
Rating: 4 out of 5
Original material with a wide range of applications covering many cases of surveillance and protection of property and people
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
Perfect shipment and material
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A
Rating: 4 out of 5
Very interesting site. You can find everything necessary for home and personal security. I recommend it to you.
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A
Rating: 4 out of 5
very good
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A
Rating: 4 out of 5
Simple and explanatory site. Very good responsiveness from customer service.
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A
Rating: 4 out of 5
All good
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A
Rating: 4 out of 5
Hello regarding the door alarm installations complicated for camper van missing a support for the magnet when opening the door study a support regards
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V
Rating: 4 out of 5
The order was straight forward and the item arrived on time. Thank you.
A
Rating: 4 out of 5
Available
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A
Rating: 4 out of 5
I spoke to a person on the phone who gave me good information and was friendly, you didn't hesitate to call me back to give me information, thank you, I am satisfied
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A
Rating: 4 out of 5
Easy to install
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A
Rating: 4 out of 5
Efficiency, advice and assistance for installation Congratulations Albert Teboul
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A
Rating: 4 out of 5
Correct product for a reasonable price
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A
Rating: 4 out of 5
Everything went well
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V
Rating: 3 out of 5
Functional and seems to work ok
V
Rating: 4 out of 5
Written Instructions need revising.
Online / Telephone help excellent.
Online / Telephone help excellent.
V
Rating: 4 out of 5
Purchased the GSM PIR alarm and very pleased with it. Good instructions and pre-programmed. Bonus of a £7 credit on the sim which was unexpected. Only thing I did not like was that the PIR mounting was not able to lock the sensor in one position and wold move easily. Technical report was excellent.
V
Rating: 4 out of 5
Prompt delivery.
Good product.
Setup manual needs a little updating.
Very helpful support line.
Good product.
Setup manual needs a little updating.
Very helpful support line.
A
Rating: 4 out of 5
very satisfied
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A
Rating: 3 out of 5
The commercial documentation mentions that you can register 3 phone numbers, whereas in power outage detection mode you can only register one. After 2 days of service, I received a message indicating a battery level (new!) below 30%. Generally, this product (made in China) does not really inspire confidence.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for all these inconveniences. Regarding the documentation, I did indeed find the mentioned misunderstanding. It is true that these specifications are shared between different kits and sheets, the "3 numbers" are correct in case of an alarm (if you use the device for that) but only one SMS concerning the power failure/restoration. This is very well indicated in the descriptive sheet (from the first paragraph). Sorry for the possible confusion, I will ask my colleague to modify it to make it more evident for future customers. Regarding the "batteries < 30%" alert, from my experience such a message appears if the new batteries used are not lithium. Did you receive orange or silver-colored batteries? The error could come from there. Alkaline batteries are not suitable and the device calculates a wrong voltage (hence the received message). In any case, this is obviously not normal, we will make the necessary exchange. Please excuse us for the inconvenience. This device is of French design (although assembled in China, indeed, for a competitive cost), extensive tests have been carried out to have the best product for our customers. Unfortunately, errors can occur (batteries sent, description that can be clearer) even if we try our best not to make any. The most important thing for us is our presence before and after the sale so as not to abandon a customer along the way. Sorry if you feel this disappointment, I fully understand your point of view. Know that we are here to answer your questions and help you in all these steps, we always have alternative solutions to offer so that you are satisfied. And, as a last resort, you have 30 days to get a refund, so in principle, no risk of disappointment! I will ask a technician to call you back to see all the details with you. There is no reason we cannot find a solution for you! Personally remaining at your disposal if necessary. Sincerely, Christopher Ultra Secure France (securitemarche.fr)
A
Rating: 4 out of 5
no comment
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A
Rating: 4 out of 5
1st Order - Good phone reception - Parcel received as expected within a satisfactory timeframe.
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A
Rating: 4 out of 5
Good transaction
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A
Rating: 4 out of 5
Adapted and functional
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V
Rating: 3 out of 5
Would have been four stars if the barrier was not damaged overall very good service
Response from Ultra Secure (ultrasecuredirect.com)
Dear Sir
I am sorry you didn't receive the parcel in perfect condition, we take a lot of time and pride with packaging and have been criticized in the past for over packaging parcels. We have no reported history of you having a problem, could you find the time to email us ([email protected]) or reply to this comment with explanation of the problem, as we like to learn from any problem our customers may have had.
We appreciate your feedback and look forward to your reply
Regards
Mark
I am sorry you didn't receive the parcel in perfect condition, we take a lot of time and pride with packaging and have been criticized in the past for over packaging parcels. We have no reported history of you having a problem, could you find the time to email us ([email protected]) or reply to this comment with explanation of the problem, as we like to learn from any problem our customers may have had.
We appreciate your feedback and look forward to your reply
Regards
Mark
A
Rating: 4 out of 5
well fast, good advice interlocutor
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V
Rating: 3 out of 5
I found the attachment between the PIR sensor and the wall bracket to be very weak. you only have a very small screw to assemble these two items together. other than that the alarm is working fine.
Response from Ultra Secure (ultrasecuredirect.com)
Thank you for the feedback, we will take your comments on board, we are pleased the Alarm is working for you in general.
Regards
Mick
Regards
Mick
A
Rating: 4 out of 5
fun product easy to install, long range, quality product
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A
Rating: 4 out of 5
Fast, correct service, no unpleasant surprises. Pro
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A
Rating: 4 out of 5
good for contact and advice but a problem to deactivate the pin code of the free card due to old format and thus the need to find a holder of an old phone under free accepting the card size to do it. Well noted in the manual but not in the product description. So to be planned according to operator
to activate it. No information on the site for this operation but well in the manual.
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to activate it. No information on the site for this operation but well in the manual.
A
Rating: 4 out of 5
Very fast delivery and compliant product.
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