English 
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Rating: 4 out of 5
fast
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Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
Summary of reviews
Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
Reviews 2, 3 and 4 stars
Reset filtersV
Rating: 4 out of 5
Good
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Rating: 4 out of 5
I only give 4 for now, product received but not tested.
Otherwise incredibly surprised to have so much information on the product sheet. I highly recommend your site.
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Otherwise incredibly surprised to have so much information on the product sheet. I highly recommend your site.
A
Rating: 4 out of 5
Very satisfied with the order, all that remains is to install it.
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Rating: 4 out of 5
fast shipping, dates respected, missing how to connect to an existing wired network.
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Rating: 4 out of 5
Site review: Service "orders" responsive, well-protected packaging and fast shipping. The web pages explaining the product are detailed and provide constructive information for making (or not) your purchase. Having ordered before from this site, I confirm my previous opinion.
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Rating: 4 out of 5
The doorbell works very well despite the two stone walls and the distance of 40 meters. I don't give 5 stars because at this price we expect a doorbell that sounds more pleasant, this one is just not good at all.
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Rating: 4 out of 5
Good site
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Rating: 3 out of 5
Nice responsiveness regarding the problem..
But knowing that the remote control problem was known at Securite Marché, I would have hoped for a free replacement with their new remote control, having purchased the alarm system in March. This justifies my three stars.
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But knowing that the remote control problem was known at Securite Marché, I would have hoped for a free replacement with their new remote control, having purchased the alarm system in March. This justifies my three stars.
Response from Ultra Secure (ultrasecuredirect.com)
Hello,
We did indeed offer to replace the remote control with the same one, at no cost, under the warranty.
We wanted to go further and thought that offering you the exchange of your March remote control for the new remote control and only paying the difference was rather advantageous and satisfying for you, sorry if you did not perceive it this way.
Hoping to maintain your trust in the future.
Best regards,
Christopher
Securite Marché / Ultra Secure France
We did indeed offer to replace the remote control with the same one, at no cost, under the warranty.
We wanted to go further and thought that offering you the exchange of your March remote control for the new remote control and only paying the difference was rather advantageous and satisfying for you, sorry if you did not perceive it this way.
Hoping to maintain your trust in the future.
Best regards,
Christopher
Securite Marché / Ultra Secure France
A
Rating: 4 out of 5
I found the right product I was looking for to protect the garage.
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Rating: 4 out of 5
Correct
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V
Rating: 4 out of 5
Very helpful
V
Rating: 3 out of 5
Instruction sheets are confusing and lacking in important information. Equipment not value for money. Low battery indicator would be nice. Technical staff were helpful but if the instructions were better there would be no need to keep contacting them. I was planning on building a system over time with them and advising others in need of rural security to do so but feel unable to recommend Ultrasecure at this time. The equipment is expensive for the sheer lack of modern sophistication. The receiver loudspeaker is very poor and the technology appears to date from the 60"s
Response from Ultra Secure (ultrasecuredirect.com)
Dear Customer
We are very sorry you do not like the product, we take on board your comments to look at the manual and we are pleased our technical staff helped you by phone. We do sell hundreds of these systems every year and many customers do come back and build onto the system, and many actually like the fact that is doesn't have too much modern sophistication, we do hope you will possible give us another chance in future years
Regards
Mark
We are very sorry you do not like the product, we take on board your comments to look at the manual and we are pleased our technical staff helped you by phone. We do sell hundreds of these systems every year and many customers do come back and build onto the system, and many actually like the fact that is doesn't have too much modern sophistication, we do hope you will possible give us another chance in future years
Regards
Mark
A
Rating: 4 out of 5
Serious and recommendable
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Rating: 4 out of 5
The product is correct
The power cord is too short
The data in half of the manual does not correspond to the data
From the CD. You have to search for it yourself
So very difficult to install
Translated reviews
The power cord is too short
The data in half of the manual does not correspond to the data
From the CD. You have to search for it yourself
So very difficult to install
Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for these inconveniences. The manuals are sometimes not up to date, but know that our workshop is precisely at your disposal to help you during the installation, do not hesitate.
Best regards,
Christopher
Sécurité Marché / Ultra Secure France
Sorry for these inconveniences. The manuals are sometimes not up to date, but know that our workshop is precisely at your disposal to help you during the installation, do not hesitate.
Best regards,
Christopher
Sécurité Marché / Ultra Secure France
A
Rating: 4 out of 5
Very good quality product
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Rating: 4 out of 5
Good after-sales service, some screws are however difficult to put on.
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A
Rating: 4 out of 5
As expected
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Rating: 4 out of 5
Operational hotline and quick to reach.
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Rating: 4 out of 5
The indoor siren does not work beyond 5 meters while I was told 80 meters, I got fooled
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for this inconvenience, this operation is absolutely not normal.
I will ask our workshop to call you to discuss the details and possible solutions with you. In any case, please know that the product is obviously guaranteed and will be replaced if defective.
Best regards,
Christopher
Security Market / Ultra Secure France
Sorry for this inconvenience, this operation is absolutely not normal.
I will ask our workshop to call you to discuss the details and possible solutions with you. In any case, please know that the product is obviously guaranteed and will be replaced if defective.
Best regards,
Christopher
Security Market / Ultra Secure France
V
Rating: 4 out of 5
Very good service
V
Rating: 3 out of 5
Items missing on delivery
Response from Ultra Secure (ultrasecuredirect.com)
Dear Customer
I have investigated this review, and you are correct that there was a picking error by us, I really apologize for this inconvenience and the person responsible has been talked to. I am told the missing parts were sent to you as soon as we were informed, I hope they arrive in time.
Best Regards
Mark
I have investigated this review, and you are correct that there was a picking error by us, I really apologize for this inconvenience and the person responsible has been talked to. I am told the missing parts were sent to you as soon as we were informed, I hope they arrive in time.
Best Regards
Mark
V
Rating: 4 out of 5
Good and easy to use
V
Rating: 3 out of 5
My order when it arrived was incorrect however I called and spoke to a very helpful person who checked my order and I received the correct order the next day. So very pleased with the final outcome.
Response from Ultra Secure (ultrasecuredirect.com)
We are very sorry for this mistake, the vast majority of our deliveries are despatched on time and correct, but when we do make the occasional mistake we do try our very best to resolve it immediately,
Regards
Mark
Regards
Mark
A
Rating: 4 out of 5
I am currently in the trial period, I think my choice of GMS alarm with phone alert transmitted by SMS suits me perfectly!! Long-term use will hopefully confirm good security. Simple and fast system!!!
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Rating: 4 out of 5
Very good contact from everyone. Well done
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Rating: 2 out of 5
The detector does not trigger quickly.
Disappointed with the product.
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Disappointed with the product.
Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for that. Knowing this model, there is a strong chance that it is simply a misunderstanding of the product (sincerely). Did you carefully read the manual? Especially after arming, you have (like most alarm systems) a 30-second exit delay to respect (to allow you to leave the premises). After this delay, the detector will trigger immediately, without any delay.
The best thing to do in a case like this is to call us at 09 72 30 88 88 (non-premium number) to discuss with a technician who can explain all this operation to you. It's a shame not to go through our team who is at your service (we are known for this extremely effective customer service) and to immediately leave a negative review.
We remain at your service.
Best regards,
Christopher
Security Market / Ultra Secure France
Sorry for that. Knowing this model, there is a strong chance that it is simply a misunderstanding of the product (sincerely). Did you carefully read the manual? Especially after arming, you have (like most alarm systems) a 30-second exit delay to respect (to allow you to leave the premises). After this delay, the detector will trigger immediately, without any delay.
The best thing to do in a case like this is to call us at 09 72 30 88 88 (non-premium number) to discuss with a technician who can explain all this operation to you. It's a shame not to go through our team who is at your service (we are known for this extremely effective customer service) and to immediately leave a negative review.
We remain at your service.
Best regards,
Christopher
Security Market / Ultra Secure France
A
Rating: 4 out of 5
The site is completely reliable. However, the product is not as effective as promised in the description
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for that.
Do not hesitate to contact our services so that we can guide you and improve your installation, we are used to analyzing different customer situations and have an excellent customer service. Our number: 09 72 30 88 88 (non-premium).
If necessary, we can completely exchange the material for a range more suited to your needs, our catalog is quite extensive.
Best regards,
Christopher
Security Market / Ultra Secure France
Sorry for that.
Do not hesitate to contact our services so that we can guide you and improve your installation, we are used to analyzing different customer situations and have an excellent customer service. Our number: 09 72 30 88 88 (non-premium).
If necessary, we can completely exchange the material for a range more suited to your needs, our catalog is quite extensive.
Best regards,
Christopher
Security Market / Ultra Secure France
V
Rating: 4 out of 5
Alarm and extra fob delivered as described. Works well. Prompt service.
A
Rating: 4 out of 5
correct
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Rating: 4 out of 5
to recommend
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Rating: 4 out of 5
Quality material in accordance with the description.
No operational issues
If I only gave 4 stars, it's because I find the siren a bit lacking in power.
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No operational issues
If I only gave 4 stars, it's because I find the siren a bit lacking in power.
Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Thank you for your message and feedback.
Indeed, sound is always a bit subjective, depending on the customer; sometimes it's too loud, sometimes too quiet. In any case, I can confirm that, in this range, you can add a slave siren (or several) as needed. It's not so much the power of the siren that matters, but rather the direction. You will see a significant improvement.
I remain at your disposal if necessary.
Best regards,
Christopher
Security Market / Ultra Secure France
Thank you for your message and feedback.
Indeed, sound is always a bit subjective, depending on the customer; sometimes it's too loud, sometimes too quiet. In any case, I can confirm that, in this range, you can add a slave siren (or several) as needed. It's not so much the power of the siren that matters, but rather the direction. You will see a significant improvement.
I remain at your disposal if necessary.
Best regards,
Christopher
Security Market / Ultra Secure France
A
Rating: 3 out of 5
The purchased product is of poor quality
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for this feeling.
I see that you placed a first order of 3 copies in 2014 and then a new one recently. I don't quite understand this new order if the product is of poor quality? Did you notice a difference in quality between those from 2014 and the one from 2018?
Please do not hesitate to contact our services to resolve the encountered problem; we are here to avoid any inconvenience. Without contact, we unfortunately cannot help you.
Best regards,
Christopher
Security Market / Ultra Secure France
Sorry for this feeling.
I see that you placed a first order of 3 copies in 2014 and then a new one recently. I don't quite understand this new order if the product is of poor quality? Did you notice a difference in quality between those from 2014 and the one from 2018?
Please do not hesitate to contact our services to resolve the encountered problem; we are here to avoid any inconvenience. Without contact, we unfortunately cannot help you.
Best regards,
Christopher
Security Market / Ultra Secure France
V
Rating: 3 out of 5
I have had to purchase a replacement control for my caravan alarm. The control is so poorly made it only lasted a couple of months before it started playing up. The support is non existent and only implies that it is the user that is not using the equipment correctly. I will not be recommending this product to any fellow caravaners. When the new control fails I will be buying another alarm from a credible supplier.
Response from Ultra Secure (ultrasecuredirect.com)
Dear Mr Marshall
Sorry the Remote Control failed, having checked the records the Alarm was over a year old when you replaced the remote control, we do not know when you first reported a problem. We do have an alternative Remote Control that works with your Alarm which may suit you more, the part number is 007-0660, we would be happy for you to send this new remote control back to us and we will upgrade you to this model.
We have sold about 5000 of these Alarms now, and many customers actually recommend friends to them, so most customers have been happy, but we never like any person being unhappy. Please check the alternative model out on our website, and feel free to take up our offer of this exchange.
I hope this helps
Regards
Mark
Sorry the Remote Control failed, having checked the records the Alarm was over a year old when you replaced the remote control, we do not know when you first reported a problem. We do have an alternative Remote Control that works with your Alarm which may suit you more, the part number is 007-0660, we would be happy for you to send this new remote control back to us and we will upgrade you to this model.
We have sold about 5000 of these Alarms now, and many customers actually recommend friends to them, so most customers have been happy, but we never like any person being unhappy. Please check the alternative model out on our website, and feel free to take up our offer of this exchange.
I hope this helps
Regards
Mark
A
Rating: 4 out of 5
GOOD ADVICE FOLLOWING CALL
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V
Rating: 4 out of 5
Product as described but instruction leaflet a little difficult to follow as some details in wrong order to be of help
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Rating: 3 out of 5
I received my order well, but it could not be delivered to the relay point, you sent it to the post office in Frangy, while in Seyssel the post office is next to the relay point. And in Frangy, the post office did not know where my order was. After searching, they sent me to Carrefour in Frangy.. I think this situation could be easily avoided. Regards.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for the inconvenience encountered. This type of delivery problem can happen and is unfortunately beyond our control. We always strive to be at your service to help resolve the situation, but it is never very obvious. We completely agree with you, simple solutions exist to avoid most of these failures, we are escalating the issue and hope that next time it will not happen again. Remaining at your service, and thanking you for your trust. Best regards, Christopher Security Market / Ultra Secure France
A
Rating: 4 out of 5
Nothing to report. Package received quickly and compliant
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Rating: 4 out of 5
Fast delivery, well-packaged product... Good information on the status of the order... Keep it up......
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Rating: 4 out of 5
Good
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