English 
V
Rating: 4 out of 5
A Good Service.
Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
Summary of reviews
Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
Reviews 2, 3 and 4 stars
Reset filtersA
Rating: 3 out of 5
Poor quality product that stopped working after 2 months, sold far too expensively for what it actually costs from the Chinese!
Translated reviews
V
Rating: 4 out of 5
Good product quick delivery
A
Rating: 4 out of 5
Good technical information and respect for delivery deadlines
Translated reviews
V
Rating: 4 out of 5
Good
A
Rating: 3 out of 5
Hello.
Lack of technical knowledge of your products!..
Best regards.
Translated reviews
Lack of technical knowledge of your products!..
Best regards.
A
Rating: 4 out of 5
Good
Translated reviews
A
Rating: 4 out of 5
Very interesting site, a lot of choices at reasonable prices to recommend to friends
Translated reviews
A
Rating: 4 out of 5
Serious, advised
Translated reviews
A
Rating: 4 out of 5
good
Translated reviews
A
Rating: 4 out of 5
Site and products that I recommend
Translated reviews
A
Rating: 3 out of 5
Description of what I bought moderately compliant
Translated reviews
A
Rating: 3 out of 5
Alarm manual no video in French on the site, too bad
Translated reviews
A
Rating: 4 out of 5
speed and seriousness
Translated reviews
A
Rating: 4 out of 5
I would recommend, but the delivery was lacking.
Translated reviews
A
Rating: 4 out of 5
Very effective detection device but very complex to install. Good technical support is essential for a novice.
Translated reviews
A
Rating: 4 out of 5
Impeccable despite a slightly flimsy remote control attachment.
Translated reviews
A
Rating: 3 out of 5
Technical description to improve.
Translated reviews
A
Rating: 4 out of 5
good, nothing to report
Translated reviews
A
Rating: 4 out of 5
The information provided by the delivery company is contradictory... to say the least, comical!
Translated reviews
V
Rating: 4 out of 5
Prompt delivery.
Helpful service when I had a query. Would recommend.
Helpful service when I had a query. Would recommend.
V
Rating: 4 out of 5
Messy, difficult to discover products and their purpose.
V
Rating: 4 out of 5
This is a well engineered unit that was well packaged and delivered promptly. The ground unit is galvanised (not just zinc plated) and allows for water to drain through the bottom. The pole has a tough black plastic coating and the whole unit feels robust. Being nit-picky, I would have preferred the option to have a higher visibility coloured pole (eg yellow or black/yellow stripe) but this would not stop me buying again.
V
Rating: 4 out of 5
I haven't fixed it yet but it looks solid.
V
Rating: 3 out of 5
screws holding body to wall mount not very strong,screws too small had to buy new ones. the rest was good.alarms linking was good.
V
Rating: 4 out of 5
the item wasn't in stock at the time of ordering, after a call from the supplier and arrangements made all worked out perfectly, cannot find fault, good service
V
Rating: 4 out of 5
Efficient and heloful. Their carriers let down a good company
V
Rating: 4 out of 5
My order arrived on time and had satisfactory help with my query
V
Rating: 4 out of 5
Informative site with a number of useful products howver witbin two days the remote control is no longer working tried changingbattery still no joy i have emailed company but no reply so far
V
Rating: 4 out of 5
1. The Good Bits -
a, Very good all-round quality
b, Delivery excellent
c. I went for the 20m PIR cameras in general the are very good and do what it says on the tin
d. The helpline is very good I used the e mail one.
2. The not so good bits -
b. The instructions are not always clear in particular to a guy like me who in not technical minded, but also in some cases are in pigeon English I guess Chinese. as a consequence it took me longer to set up, had to try lots of options before I got to the system I have today.
3. The PIR sensor sees more than the camera shows as a consequence I have lots of recordings on the camera that I have on the fence line with the next door neighbour which bear no resemblance of what I'm seeing, and also have lots of unnecessary recordings ( I think the PIR sensors foliage) may be wrong.
4. Because of this I have decided not to install the remote monitoring as I would never be off the phone.
3. Overall
Still very satisfied with the system but have decided to stick with the two cameras for now until I get more familiar with the system and the technical jargon in the manual in trying to decipher some of the terminology.
I would recommend this system to anyone who is technically minded or who is very patient, I would also recommend to the supplier/manufacturer to provide a more user friendly manual.
I will be touching base with your helpline in the near future to try and iron out some of the issues I have.
Best Regards
Jim
a, Very good all-round quality
b, Delivery excellent
c. I went for the 20m PIR cameras in general the are very good and do what it says on the tin
d. The helpline is very good I used the e mail one.
2. The not so good bits -
b. The instructions are not always clear in particular to a guy like me who in not technical minded, but also in some cases are in pigeon English I guess Chinese. as a consequence it took me longer to set up, had to try lots of options before I got to the system I have today.
3. The PIR sensor sees more than the camera shows as a consequence I have lots of recordings on the camera that I have on the fence line with the next door neighbour which bear no resemblance of what I'm seeing, and also have lots of unnecessary recordings ( I think the PIR sensors foliage) may be wrong.
4. Because of this I have decided not to install the remote monitoring as I would never be off the phone.
3. Overall
Still very satisfied with the system but have decided to stick with the two cameras for now until I get more familiar with the system and the technical jargon in the manual in trying to decipher some of the terminology.
I would recommend this system to anyone who is technically minded or who is very patient, I would also recommend to the supplier/manufacturer to provide a more user friendly manual.
I will be touching base with your helpline in the near future to try and iron out some of the issues I have.
Best Regards
Jim
V
Rating: 4 out of 5
Very good
V
Rating: 4 out of 5
Product was delivered without issue. The instruction manual was fairly poor, but overall I am happy with the item.
V
Rating: 4 out of 5
good
A
Rating: 3 out of 5
The manual must be in French: it's the law!
Translated reviews
A
Rating: 4 out of 5
Installation without problems, internal sound alarm level very good but a bit weak externally.
Translated reviews
A
Rating: 4 out of 5
Nothing to report - fast delivery
Translated reviews
V
Rating: 4 out of 5
good
V
Rating: 4 out of 5
For some reason, my payment (through paypal) took longer than expected so slight delay in shipping - Ultrasecure not at fault - paypal was.
A
Rating: 4 out of 5
Very good...
Translated reviews
A
Rating: 4 out of 5
Recently installed, for now everything seems to be working well!
Translated reviews