Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
I found the instructions for installation of my purchase both confusing and difficult to understand
Response from Ultra Secure (ultrasecuredirect.com)
Good afternoon Many thanks for your review and many apologies that the instructions were not simple to follow. We have tried to update many of our instruction manuals and set up guides to make the process easier (if possible, we do try to program kits and systems up for customers prior to despatch if we know the set up requirements), using QR codes, pictures and videos as well as re-writing some manuals and frequently asked questions sections on our Technical help pages on our website. Should you require additional support to get the system up and running or have any query about the operation of your kit, please do email us at [email protected], including the issue/query and contact details, I can arrange for one of our technicians to assist and get you up and running. Hope this helps kind regards Stuart
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Verified Buyer
Rating: 4 out of 5
following a purchase from 13/09/2023
Very good product only problem I have is the 360 degree sensor I need it to guard through my front door only not go off every time I walk by it at night when armed apart from that it's ok
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Verified Buyer
Rating: 3 out of 5
following a purchase from 02/09/2023
The range is shorter than claimed. The default sound needs to be dog barking but it is door bell. So if the electricity is briefly off when away, it will go back to door bell and defeat the purpose. The dog sound is okay
Response from Ultra Secure (ultrasecuredirect.com)
Dear Sir Many thanks for your review and sorry to hear that the product does not seem to achieve the range as advertised. With these units, there is an option to change the sensitivity settings. Positioning of the unit can also be key to achieving range and hopefully we will be able to advise or give you some pointers if you are uncertain on best set up scenarios. Unfortunately the default alarm/warning chime is not the dog bark and we will pass your comments onto the manufacturer. Hope this helps but please do return the unit to us for a full refund if not satisfied. Kind regards Stuart UltraSecure Direct
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/08/2023
Overall satisfied with the Ultracom 2 intercom kit: product quality, range efficiency, aesthetics, ease of installation, French manuals, and videos on the site. The only downside: the handset is a bit impractical for communication because you have to press the side button to talk and release it to listen (like a walkie-talkie), not great!
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Verified Buyer
Rating: 2 out of 5
following a purchase from 16/08/2023
I've bought numerous bollards from you. And this time I purchased 2 and they weee sent to the wrong address and luckily I located them myself but, I also lost out on lj eg as the day I was supposed to fit them had passed. And I had to give a discount.
Response from Ultra Secure (ultrasecuredirect.com)
Dear Sir Thank you for sharing your feedback. I'm sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. The tracking information provided from the courier appears to show that this was delivered to a neighbour and we are sorry that they do not appear to have followed their own processes with regards to notifying you of their actions and leaving a card with the required information. Please do accept our apologies for any inconvenience that this has caused, and we do hope you will give us a chance to do better in the future. Kind regards Stuart
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Verified Buyer
Rating: 4 out of 5
following a purchase from 08/08/2023
The problem here is not with Ultrascape, but the service offered by DPD who tried and failed to follow good delivery instructions, and failed miserably, because if they are not delivering to someone's house, they haven't got a damn clue.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 11/07/2023
The torches were delivered the day after I ordered them - Excellent. But they are quite expensive.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 26/06/2023
Ordered goods received quickly.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 31/05/2023
Although I'm not computer savvy, ordering was easy and the speed and conscientiousness of the delivery company was first rate.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/02/2023
A clear and well-referenced site. Precise technical details that help in the choice. An affordable Quality/Price ratio.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/04/2023
Good advice from the online salesperson and good product.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/03/2023
Quick, simple, effective. However, not convinced by the maximum volume of 105 decibels.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/04/2023
Clear and effective
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/03/2023
Impeccable package, easy to use. Perfect phone reception. Self-adhesive labels are not great as they need to be applied from the inside and I worry about the caravan windows which are plexiglass. Risk of amalgamation with heat. So disappointed on that side. We are looking for other labels, so not cool.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/02/2023
All steps were correct. A few small problems during commissioning and the batteries were already announced as weak. Satisfactory set.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 19/04/2023
As described
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/04/2023
Good contact with the salesperson and then the technician to synchronize the remote controls.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/03/2023
Very good but... stickers indicating house under alarm would be welcome, as well as a third remote control, important for large families! Otherwise, excellent reception and follow-up of the order.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/04/2023
Very good alarm, too bad the remote control is fragile.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/03/2023
The recordings are made after the action, and the vehicle detection deactivation does not work.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/03/2023
Order and delivery without problems. Availability of contacts to assist me.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/04/2023
Mixed review for me... Where are the 130Db claimed on the site?... The phone call trigger after the alarm is way too long... The alarm deactivation button on the remote control is starting to have an intermittent contact.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 13/04/2023
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/03/2023
Delivery a bit longer than usual. Easy to use site but a bit too many references for apparently identical products?. Remote controls rather fragile.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/03/2023
Everything was perfect, from the order to the delivery as well as your technical advice during installation. Too bad that for the transmitter you can't put a nano chip, as all current phones are equipped with it.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/03/2023
simple site - practical
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/03/2023
For the ordering and delivery part: nothing to say.
For the ordered item, namely a senior watch, I am more mixed because it does not hold the battery, it was flashing all day very brightly. Following your recommendations, it no longer flashes at all. But it's still very average.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/02/2023
Efficient and inexpensive
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/04/2023
Since I use the alarm in Belgium, I do not always receive calls during an intrusion
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/03/2023
Fast shipping and within deadlines. The product is a bit more qualitative than I imagined but works well.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2023
Works well for a distance of 70m with a gate and 2 walls, to see over time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/02/2023
Installation of an alarm in a camper van, which is very simple to set up. I chose not to install a door detector because the surfaces concerned are very small and only to install two presence detectors, one in the living area and the other in the storage compartment. It's effective, detection is very quick upon intrusion and the alarm is powerful inside. For more efficiency, the technician advised me to install a third siren in the engine compartment. After several attempts, I did not find this solution satisfactory enough, I installed it behind one of the refrigerator's ventilation grilles and there it is great, protected from water but not from dust, so to be monitored.. However, the weak point is the microscopic screw (diameter about 1mm) for fixing on the ball joint (not necessarily suitable for a moving camper van) for which no one will have the right screwdriver, and it requires force; once stripped, you will never find the same one in a hardware store, too bad otherwise it would have been perfect!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/01/2023
Hello, I still haven't been able to operate the devices (alarm with telephone alert call) because the pin code of the sim card needs to be deactivated. However, since this sim card is a mini sim, it's impossible to find a smartphone that accepts it to carry out the procedure, it's outdated. I am with Free and there is no way to deactivate it with them, nor in store. No pre-cut cards with them... in short, it's a hassle.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/02/2023
The order matched, the site is clear, the delivery was correct. I am satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/02/2023
Order compliant and fast delivery
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Verified Buyer
Rating: 4 out of 5
following a purchase from 02/02/2023
Ordered a post from UltraSecure it arrived quickly but had some damage. I had one phone call and they agreed to pick up the damaged one and supply a new one. That happened within two days. " What more can you ask for well done UltraSecure.
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Verified Buyer
Rating: 2 out of 5
following a purchase from 25/01/2023
It took a week for the item to arrive and then only after I contacted the firm saying it had not arrived. The item I got has been activated and worked well.
Response from Ultra Secure (ultrasecuredirect.com)
Dear Mr Baker We are sorry the Remote Control took a while to deliver, we despatched the goods immediately and sent it by Royal Mail, unfortunately Royal Mail still appear to be struggling in some areas following the disruption of the recent strikes. Hopefully they will be back to normal soon, in the meantime we are sending more parcels by Courier Best Regards Mark
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2023
Advice and information are provided by people in France
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2022
Product meets my expectations!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/11/2022
Very good product, conforms to the order, easy to install
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