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V
Rating: 4 out of 5
Arrived on time and was what i ordered
Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 905 published reviews
Summary of reviews
Ultra Secure consistently delivers promptly and reliably, with fast shipping and on-time or early delivery across multiple mentions. The product quality and ease of installation are highlighted by clear instructions, straightforward setup, and well-functioning devices such as intercoms and alarms that work effectively right away. Customer service is repeatedly praised for responsiveness, politeness, and helpful problem resolution, including prompt follow-ups and attentive assistance when issues arise. Teams are described as professional and knowledgeable, providing accurate advice and ensuring orders meet stated needs and specifications.
Reviews 2, 3 and 4 stars
Reset filtersV
Rating: 4 out of 5
Good range of products. Easy ordering and efficient delivery
V
Rating: 4 out of 5
efficient service and prompt delivery
V
Rating: 4 out of 5
All seems to work ok, good e mail communication.
Only 4 stars due to the horrendous foam chip packaging that blew all over the place.. come on ultrasecure get in the modern world and ditch the plastics.
Only 4 stars due to the horrendous foam chip packaging that blew all over the place.. come on ultrasecure get in the modern world and ditch the plastics.
V
Rating: 4 out of 5
Great product. Fast efficient service.
V
Rating: 4 out of 5
Easy to fit and easy to use great buy
V
Rating: 4 out of 5
Perfect for our requirements
V
Rating: 3 out of 5
The product isn't loud as wanted
Response from Ultra Secure (ultrasecuredirect.com)
Dear Sirs Thank you for the review about the DA-600 and comments about the Receiver. We assume you have tested all the 35 different tunes which do vary in tone, volume and duration. You can also additional Receivers to the system if you need more volume in different parts of the building. Feel free to contact us for more information Best Regards Mark (Ultra Secure Direct)
A
Rating: 4 out of 5
Good equipment
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A
Rating: 4 out of 5
Order placed without problem, received quickly. Quite a bit of useful information on the site to help make a choice. Good quality-price ratio. Small disappointment with one of the remote controls that is acting up. Maybe a battery issue, to check.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Thank you for your comment. Please do not hesitate to contact us if the problem persists, your material is of course under warranty. Best regards, Christopher / securitemarche.fr
A
Rating: 4 out of 5
Good but missing installation.
But perfect quality-price ratio
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But perfect quality-price ratio
A
Rating: 4 out of 5
The product is good, but the problem I encounter very often is that I have to open the box to restart it.
As you explained to me by phone.
This poses a small problem for me because the product is not secure for me
Mrs. Viaud
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As you explained to me by phone.
This poses a small problem for me because the product is not secure for me
Mrs. Viaud
A
Rating: 4 out of 5
Very good service
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A
Rating: 4 out of 5
Delay, competence, attentive .....
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A
Rating: 4 out of 5
Nothing to report...
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A
Rating: 4 out of 5
GOOD.
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A
Rating: 4 out of 5
Pleasant navigation and top commercial service
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A
Rating: 4 out of 5
Pleasant and competent sales service that guides the customer well without forcing their hand. Quick delivery to the pickup point.
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A
Rating: 4 out of 5
Good responsiveness
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V
Rating: 4 out of 5
Gate alarm. Good and prompt service from the company and the product does exactly as advertised. My only small negative comment would be that the screws supplied seemed to be of poor quality as every screw driver used was ramping and it was difficult to screw the unit securely. We replaced the screws with our own stronger ones
V
Rating: 4 out of 5
This is a very useful tool for the Security Patrol.
A
Rating: 4 out of 5
The device is well made, seems robust. It triggers between 9 and 10 meters but the sound of the siren certainly does not reach the announced level. Its main interest lies in the extension of the alarm but it is necessarily exposed to remain effective which makes it vulnerable to destruction. In summary, a useful purchase as an accessory.
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A
Rating: 3 out of 5
I don't know because it is broken!!! but an exchange is in progress
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Response from Ultra Secure (ultrasecuredirect.com)
Serious company, excellent customer service! I recommend
A
Rating: 3 out of 5
I don't know because it is broken!!! but an exchange is in progress
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Response from Ultra Secure (ultrasecuredirect.com)
Dear customer, I see that in the meantime your camera has been taken care of and replaced under warranty. If you are satisfied with this handling, I invite you to reevaluate your review. Remaining at your service. Best regards, Christopher / securitemarche.fr
A
Rating: 4 out of 5
Available, fast delivery
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A
Rating: 4 out of 5
All OK. A suggestion? When replacing an ordinary entrance door with a
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A
Rating: 4 out of 5
Perfect
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A
Rating: 3 out of 5
Very satisfied however remote control connection problem with the accessories had difficulty connecting with the others, I hope this one lasts longer.
But I recommend to all those very satisfied alarm system connected to my mobile.
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But I recommend to all those very satisfied alarm system connected to my mobile.
Response from Ultra Secure (ultrasecuredirect.com)
Hello, Your alarm dating from 2018, it is true that the remote control may have suffered blows (keys, coins, etc.) that can deteriorate it. After a few years of use, the other explanation that could make sense following your detail "connection problem" is simply a dead battery. Had you tried to replace it? Remaining at your service if necessary. Best regards, Christopher / securitemarche.fr
A
Rating: 3 out of 5
Very satisfied however remote control connection problem with the accessories had difficulty connecting with the others, I hope this one lasts longer.
But I recommend to all those very satisfied alarm system connected to my mobile.
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But I recommend to all those very satisfied alarm system connected to my mobile.
Response from Ultra Secure (ultrasecuredirect.com)
Hello,
No, precisely the remote control I put in a pocket of my jacket without anything with it is at the level of pressing the close or deactivate button the red light blinks from time to time I have changed the batteries several times, already a hassle it is better than the first model, otherwise overall I am very satisfied with my purchases. I hope this one will last and work.
Sincerely Mr G,L
No, precisely the remote control I put in a pocket of my jacket without anything with it is at the level of pressing the close or deactivate button the red light blinks from time to time I have changed the batteries several times, already a hassle it is better than the first model, otherwise overall I am very satisfied with my purchases. I hope this one will last and work.
Sincerely Mr G,L
A
Rating: 4 out of 5
PRODUCT COMPLIES WITH WHAT I WANTED
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V
Rating: 4 out of 5
Very efficient service and quick delivery.
For the price of the product, to me the quality appears slightly disappointing.
It does work ok though and that's what matters. Time will tell if the outdoor sensors remain watertight.
For the price of the product, to me the quality appears slightly disappointing.
It does work ok though and that's what matters. Time will tell if the outdoor sensors remain watertight.
V
Rating: 2 out of 5
Very poor instructions on web site about the use of sim card
Response from Ultra Secure (ultrasecuredirect.com)
Dear Sir Thank you for the review, having checked your order we notice that you ordered without adding a SIM Card, there are three options when adding to cart, 1) No SIM Card, 2) 20 Plan SIM Card, 3) 50 Plan SIM Card. We are sorry you did not see this or the information within the text content about choosing a SIM Card, we would welcome your opinion of what extra information you would advise we could do to prevent other customers overlooking the fact. We could default the listing to add a SIM Card but we feel this would be unfair to customers wanting to supply their own. Your advice is welcome, we look forward to your reply Regards Mark
A
Rating: 4 out of 5
Order received quickly, nothing to say, no problem.
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A
Rating: 4 out of 5
Good exchange with the advisor. Delivery on time, simple installation
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A
Rating: 4 out of 5
Very responsive sales service, order received quickly.
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A
Rating: 4 out of 5
Missing a user manual for Reolink camera as the manufacturer's site is poor
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A
Rating: 4 out of 5
Satisfied
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A
Rating: 4 out of 5
put in touch with a very competent and attentive person, fast delivery
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A
Rating: 4 out of 5
Good!
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A
Rating: 4 out of 5
after-sales service improved
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