Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
gsm alarm power failure product: not very reliable compared to smartphone connection.
Why not create a possible connection on the operators' box and moreover today connections are more in 4G and 5G.
I regret my purchase which also costs me 5 euros per month without being sure that during my absence I will be informed of a possible outage.......
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for the feeling about this product.
I have different answers to provide you:
- A connection on the internet box is not possible because the box itself would be cut off in case of a power outage, thus rendering the alert system inoperative...
- 4G/5G networks: unfortunately, this would be worse because these networks do not yet cover the entire territory (about 83% currently) as is the case for 2G + 3G networks (about 95%). Moreover, network penetration in buildings is also lower.
Finally, this technology still being expensive, it would make the device unnecessarily costly.
- There is no direct connection between your device and your smartphone: the device sends an SMS and/or call directly on the mobile network (like any mobile phone), then your smartphone will ring like a call/SMS received by any of your contacts.
If the connection is not reliable, it is because the network is not sufficient, either on the device (depending on where you have installed it), or on your smartphone (depending on where you are). For a weak network problem, it is rather at the level of the choice of operator that you need to turn.
If it is the device that does not receive correctly (see the GSM level in the SMS report), you can either change the operator of the inserted SIM card to choose an operator with a better signal, or add an antenna extension that would allow you to place it outside and thus receive a better signal with the existing operator.
As a reminder, although your annoyance does not directly concern the device you ordered, you could return the product if it did not suit you, this is the whole principle of our "Satisfied or Refunded 30 days" period to avoid this kind of dissatisfaction.
Do not hesitate to contact our services for more assistance, we are here to help you and our number is not surcharged.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/02/2020
The battery arrived in perfect condition. It works wonderfully
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Verified Buyer
Rating: 5 out of 5
following a purchase from 27/03/2020
service and after sales excellent
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/02/2020
Hello
Very satisfied with the good quality products, the process on the site is great and for additional information no worries, the follow-up is correct. Thanks to the whole team for their seriousness and work.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/02/2020
Very good services no problem
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/02/2020
SUPER
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Verified Buyer
Rating: 5 out of 5
following a purchase from 27/03/2020
Excellent service, arrived on time, good product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/02/2020
I am very satisfied. On the site everything is available including the manuals, everything is well detailed. The team is very responsive, friendly, I got all the information I needed and well advised. Fast delivery. Well done!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/02/2020
A team of professionals at your service and listening to you. To recommend. A big thank you to you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/02/2020
Good equipment
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/02/2020
very good responsiveness real pros
you have to buy French
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/02/2020
Great, very useful for me
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/02/2020
not yet fully installed this alarm...but all the tests carried out are very satisfactory....(because it is very imperative to spend a week understanding and trying everything on the kitchen table!....it's even fun!!!.... nothing to complain about
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/02/2020
very good and attentive because I had called for advice before ordering
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/02/2020
Perfect delivery, on the agreed date and I am very satisfied. I recommend.
fanafn
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/02/2020
top product
perfect for its use
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/02/2020
Very good product, I recommend it
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/02/2020
very serious site thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/02/2020
Received within the announced deadlines and quality products and advice
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/02/2020
deadline respected ok
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/02/2020
All good. Very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/02/2020
Good product
Fast delivery
Very happy
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/02/2020
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/02/2020
Very satisfied in every way, advice, welcome, delivery, I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/02/2020
No surprises Everything works perfectly
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Verified Buyer
Rating: 5 out of 5
following a purchase from 20/03/2020
Very professional service - good website easy to order. Even though we are in the middle of lock-downs for the Corona Virus the delivery was quick.
Response from Ultra Secure (ultrasecuredirect.com)
Thank you for the review, they are all read and appreciated
Best Regards
Mark
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 23/03/2020
Excellent web site, easy to browse the products and all the detail you need to make an informed choice. Well done.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 24/03/2020
Good items, fast delivery
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Verified Buyer
Rating: 5 out of 5
following a purchase from 22/03/2020
Very pleased with product and the service
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Verified Buyer
Rating: 5 out of 5
following a purchase from 22/03/2020
Easy to order, fast delivery, good product
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Verified Buyer
Rating: 5 out of 5
following a purchase from 22/03/2020
First time using this company and so nice to get a company that delivers what it promises. From start to finish they have been excellent.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 22/03/2020
An excellent product, an auto mains torch. I previously had something else, not much cheaper and it failed.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 18/03/2020
Prompt delivery and very helpful.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 17/03/2020
Excellent customer service and help, swift and prompt delivery
Response from Ultra Secure (ultrasecuredirect.com)
Thank you for taking the time to do this review, always appreciated
Regards
Mark
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Verified Buyer
Rating: 5 out of 5
following a purchase from 18/03/2020
The alarm was delivered very quickly and was easy to set up. I wanted it as a warning of anyone approaching the front door and it has done that very successfully. Initially it was set too high and detected traffic passing on the road about 12 metres away so it does have a good range.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 17/03/2020
Excellent service, telescopic post delivered within 2 days of order placement.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 17/03/2020
one of the best will definitely use again
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Verified Buyer
Rating: 5 out of 5
following a purchase from 16/03/2020
Arrived on schedule and works perfectly.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/01/2020
Good information about the product on the website and also by phone. The order was received quickly and the various products configured. No issues with installation. Very good customer service support.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 16/03/2020
I easily found what I needed on the website and my oder was sent promptly. Very fast delivery. Excellent service!
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