Ultra Secure consistently delivers promptly and reliably, with fast shipping and on-time or early delivery across multiple mentions. The product quality and ease of installation are highlighted by clear instructions, straightforward setup, and well-functioning devices such as intercoms and alarms that work effectively right away. Customer service is repeatedly praised for responsiveness, politeness, and helpful problem resolution, including prompt follow-ups and attentive assistance when issues arise. Teams are described as professional and knowledgeable, providing accurate advice and ensuring orders meet stated needs and specifications.
Very good phone reception, fast delivery and product completely meeting my expectations, for the setup, a very competent technician called.
Thank you
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Verified Buyer
Rating: 5 out of 5
following a purchase from 03/10/2018
very clear
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 02/10/2018
JUST AS DESCRIBED THANK YOU
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/09/2018
Correct material for the price and friendly staff who answer questions.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 01/10/2018
Good
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 29/09/2018
Very user friendly and informative
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/09/2018
The detector does not trigger quickly.
Disappointed with the product.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for that. Knowing this model, there is a strong chance that it is simply a misunderstanding of the product (sincerely). Did you carefully read the manual? Especially after arming, you have (like most alarm systems) a 30-second exit delay to respect (to allow you to leave the premises). After this delay, the detector will trigger immediately, without any delay.
The best thing to do in a case like this is to call us at 09 72 30 88 88 (non-premium number) to discuss with a technician who can explain all this operation to you. It's a shame not to go through our team who is at your service (we are known for this extremely effective customer service) and to immediately leave a negative review.
We remain at your service.
Best regards,
Christopher
Security Market / Ultra Secure France
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/09/2018
Great, I am satisfied with my purchase and recommend it
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/09/2018
Product compliant
Deadlines respected
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/09/2018
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/09/2018
Very good
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Verified Buyer
Rating: 5 out of 5
following a purchase from 29/09/2018
Excellent service
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 30/09/2018
easy to use and order
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/09/2018
Very good, impeccable service, careful and attentive. I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/09/2018
Very easy to install. Very good result. And especially very good telephone explanations
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Verified Buyer
Rating: 5 out of 5
following a purchase from 28/09/2018
Prompt service and easy to set up and install. So far so good.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/09/2018
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/09/2018
Perfect, very serious and competent, promised deadline, respected deadline, Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/09/2018
Present and patient on the phone for all advice and explanations. I definitely recommend!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/09/2018
very good and fast
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Verified Buyer
Rating: 5 out of 5
following a purchase from 27/09/2018
we live in a rurual part of the country, but our order was delivered next day. Thank you
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/09/2018
Nothing to report, as always
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/09/2018
good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/09/2018
PRO FAST AND SERIOUS THANK YOU
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/09/2018
very positive
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/09/2018
Fast and efficient.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/09/2018
Very responsive and professional team.
Customer service responds very effectively to technical questions asked.
The ordered material was delivered on time and perfectly meets the need.
I recommend this site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/09/2018
Very good service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/09/2018
I give a rating of 5 out of 5 very good from every point of view
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/09/2018
The purchased product is of poor quality
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for this feeling.
I see that you placed a first order of 3 copies in 2014 and then a new one recently. I don't quite understand this new order if the product is of poor quality? Did you notice a difference in quality between those from 2014 and the one from 2018?
Please do not hesitate to contact our services to resolve the encountered problem; we are here to avoid any inconvenience. Without contact, we unfortunately cannot help you.
Best regards,
Christopher
Security Market / Ultra Secure France
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/09/2018
Very professional, fast shipping, very good advisor
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/09/2018
fast delivery (48h), impeccable packaging...Thank you.
.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/09/2018
Impeccable.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/09/2018
Excellent. I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/09/2018
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/09/2018
Very good, great follow-up and service, thank you to them.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 22/09/2018
good
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/09/2018
Listening to customers
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/09/2018
Thank you for your efficiency and for following up on orders, and I highly recommend your purchases on the site. Thank you again
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/09/2018
Products conforming, sent quickly. Thank you
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