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A
Rating: 5 out of 5
order arrived very quickly
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Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 905 published reviews
Summary of reviews
Ultra Secure consistently delivers promptly and reliably, with fast shipping and on-time or early delivery across multiple mentions. The product quality and ease of installation are highlighted by clear instructions, straightforward setup, and well-functioning devices such as intercoms and alarms that work effectively right away. Customer service is repeatedly praised for responsiveness, politeness, and helpful problem resolution, including prompt follow-ups and attentive assistance when issues arise. Teams are described as professional and knowledgeable, providing accurate advice and ensuring orders meet stated needs and specifications.
Reviews 2, 3 and 5 stars
Reset filtersA
Rating: 5 out of 5
Service and performance are perfect
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V
Rating: 5 out of 5
Excellent and staff were extremely helpful and accommodating,
V
Rating: 5 out of 5
Great seller. Very happy with product, and fast delivery.
V
Rating: 5 out of 5
Very pleased with service would most defiantly use again.
V
Rating: 5 out of 5
very good service
V
Rating: 3 out of 5
I have had to purchase a replacement control for my caravan alarm. The control is so poorly made it only lasted a couple of months before it started playing up. The support is non existent and only implies that it is the user that is not using the equipment correctly. I will not be recommending this product to any fellow caravaners. When the new control fails I will be buying another alarm from a credible supplier.
Response from Ultra Secure (ultrasecuredirect.com)
Dear Mr Marshall
Sorry the Remote Control failed, having checked the records the Alarm was over a year old when you replaced the remote control, we do not know when you first reported a problem. We do have an alternative Remote Control that works with your Alarm which may suit you more, the part number is 007-0660, we would be happy for you to send this new remote control back to us and we will upgrade you to this model.
We have sold about 5000 of these Alarms now, and many customers actually recommend friends to them, so most customers have been happy, but we never like any person being unhappy. Please check the alternative model out on our website, and feel free to take up our offer of this exchange.
I hope this helps
Regards
Mark
Sorry the Remote Control failed, having checked the records the Alarm was over a year old when you replaced the remote control, we do not know when you first reported a problem. We do have an alternative Remote Control that works with your Alarm which may suit you more, the part number is 007-0660, we would be happy for you to send this new remote control back to us and we will upgrade you to this model.
We have sold about 5000 of these Alarms now, and many customers actually recommend friends to them, so most customers have been happy, but we never like any person being unhappy. Please check the alternative model out on our website, and feel free to take up our offer of this exchange.
I hope this helps
Regards
Mark
V
Rating: 5 out of 5
Very happy with the transaction.
V
Rating: 5 out of 5
no problems at all
V
Rating: 5 out of 5
First time I have used UltraSecure direct! Easy to use website speedy delivery good range of products first rate service !!!
V
Rating: 5 out of 5
Very helpful advice before I purchased, and next day delivery after placing my order.
V
Rating: 5 out of 5
Great products back-up with fantastic service.
V
Rating: 5 out of 5
Product does what it says on the tin at a reasonable price + prompt service, thank you.
A
Rating: 5 out of 5
excellent feedback for the explanations regarding product information
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A
Rating: 5 out of 5
Very good. The product meets my expectations
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V
Rating: 5 out of 5
Very helpful
V
Rating: 5 out of 5
Sales person was very helpful and suggested the best kit to carry out the job in hand. Thanks
V
Rating: 5 out of 5
Great piece of kit, easy to set up, fast delivery.
V
Rating: 5 out of 5
They gave prompt clear advice enabling me to quickly order the correct item for my requirements.
A
Rating: 5 out of 5
good material easy to install and simple to operate, delivery times respected
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V
Rating: 5 out of 5
Had faulty goods, no problem when I contacted them, sent out new products free of charge... next day! Thank you
V
Rating: 5 out of 5
Delivered next day, easy to install, haven't tried full distance but it works over 300m through some bushes and a couple of walls.
V
Rating: 5 out of 5
Just received my second GSM battery alarm, first one still working faultlessly in a garage with no power, I bought a second one for our caravan, came next day,set up is very simple and video's on the website are very helpful.
I recommend these guys and alarms to everyone.
I recommend these guys and alarms to everyone.
V
Rating: 5 out of 5
Excellent
A
Rating: 5 out of 5
I am satisfied with the product I ordered and the installation is easy and very quick. Highly recommended.
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V
Rating: 5 out of 5
Good quick response
V
Rating: 5 out of 5
very quick delivery and their products are very good quality.
A
Rating: 5 out of 5
very professional
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A
Rating: 5 out of 5
Very competent site, of which I am very satisfied; every time I called this company, it met my expectations, within very quick deadlines.
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A
Rating: 5 out of 5
Fast shipping and the product works perfectly
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A
Rating: 5 out of 5
Satisfied with my order and the service
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V
Rating: 5 out of 5
Great produce at a great price. Would recommend
V
Rating: 5 out of 5
very good
A
Rating: 5 out of 5
TOP SERVICE
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A
Rating: 5 out of 5
GSM transmitter very easy to program, discreet.
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V
Rating: 5 out of 5
Excellent response haven't tried the alarm yet as it's a present will keep you posted
A
Rating: 5 out of 5
excellent reception very good knowledge of their products
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A
Rating: 3 out of 5
I received my order well, but it could not be delivered to the relay point, you sent it to the post office in Frangy, while in Seyssel the post office is next to the relay point. And in Frangy, the post office did not know where my order was. After searching, they sent me to Carrefour in Frangy.. I think this situation could be easily avoided. Regards.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for the inconvenience encountered. This type of delivery problem can happen and is unfortunately beyond our control. We always strive to be at your service to help resolve the situation, but it is never very obvious. We completely agree with you, simple solutions exist to avoid most of these failures, we are escalating the issue and hope that next time it will not happen again. Remaining at your service, and thanking you for your trust. Best regards, Christopher Security Market / Ultra Secure France
A
Rating: 5 out of 5
material conforms very fast delivery, information by phone excellent I recommend
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A
Rating: 5 out of 5
Fast and compliant delivery.
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