Customer reviews of Ultra Secure (ultrasecuredirect.com)

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
5 9 175 85% 4 1 340 12% 3 239 2% 2 36 0% 1 42 0%

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

Reviews 2, 3 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/11/2017
satisfactory
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/11/2017
Very good, no issues
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/10/2017
Really good, speed and efficiency
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/11/2017
Advice, package received quickly
Very good site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/10/2017
No problem
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/11/2017
Customer service easy to reach, problem resolved quickly and promises made over the phone are kept, well done, and deliveries are very fast, the best
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/10/2017
thanks to the technician who received me by phone and was able to advise me very well, the order and delivery were very fast and perfectly matched my expectations, thank you very much for your professionalism.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/10/2017
this site is very good, essential orders work very well
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/11/2017
Very good telephone and internet reception, fast delivery, too bad the device was defective. Fortunately, it was not serious and everything was sorted out very quickly.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,

Once again, please excuse us for this slight inconvenience.
Power adapters are not systematically tested as they are very rarely defective, only the device itself is tested to ensure its operation before shipping.

Glad everything is back to normal, that's the main thing.

Best regards,
Christopher
securitemarche.fr
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/10/2017
To adopt without any problem!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/11/2017
Correct and fast service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/11/2017
people who listen to you service 10/10 I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/11/2017
they are very good products (a bit expensive) but the service and information are up to par. site that I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/10/2017
professional people simply and a product that meets expectations
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/11/2017
excellent
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/11/2017
Competent and attentive sales service. Fast delivery. Product matching our expectations.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/11/2017
Great, they do their best to help you, I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/11/2017
Order received very quickly
Effective product test.
I recommend this item and this site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/11/2017
Serious and attentive to the customer. I made a mistake with the delivery address, I spoke to someone on the phone who resolved the issue at no extra cost.
Thank you for recommending P.Chartreau
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/10/2017
Listening and competent staff.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/11/2017
You can recognize the quality of a company by its support and how attentive it can be to the customer; without that, nothing makes sense! In this case, 10/10 they met all my expectations.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/11/2017
No criticism.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/10/2017
Good product, good service and top assistance.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/10/2017
Very well spent.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 19/11/2017
Ordered it.
they delivered on time.
fitted it
now i have peace of mind.
System is fantastic.
Thankyou ultra secure.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 22/11/2017
very pleased with the whole experience - will certainly use you again
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Verified Buyer
Rating: 5 out of 5
following a purchase from 19/11/2017
Easy to navigate through website, excellent range of products.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 20/11/2017
Item ordered and received within 2 days! Excellent service.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 18/11/2017
Lots of different types, sizes and colours of bollards and accessories. Easy to navigate. Delivery was super speedy! Received next day.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 20/11/2017
Excellent service and very helpful technical support.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 19/11/2017
Good
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Verified Buyer
Rating: 5 out of 5
following a purchase from 16/11/2017
Fast efficient service - highly recommended
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Verified Buyer
Rating: 3 out of 5
following a purchase from 13/11/2017
This would have been a 5 star review but I have had a negative experience regarding being charged for an item that I had already paid for. I have tried to explain the situation regarding the over charging but it keeps getting rebutted back to me with them saying that I have been charged correctly,which I haven't. Going round in circles so I suppose I will have to let the money go,must be how they make a profit? A shame really as someone at work had asked if this company was okay as they wanted to make an order but after my experience I had to say no. Positive was the order arrived quickly and undamaged.
Response from Ultra Secure (ultrasecuredirect.com)
Dear Customer
We are sorry you feel this way, but we have explained to you that we charged you correctly after you changed your order, and tried to explain how, it was double checked here by our accounts department to ensure this was correct. We really are not in the business of overcharging anyone, and we are really sorry you feel this way.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 16/11/2017
a very good purchase and a very quick response
thank you
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Verified Buyer
Rating: 5 out of 5
following a purchase from 15/11/2017
Excellent service good product
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Verified Buyer
Rating: 5 out of 5
following a purchase from 13/11/2017
Simple order process and fast delivery.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 12/11/2017
The website was easy to use, the product itself is very easy to fit, suitable for hobby diy level, easy to set up and use. The order was dispatched and arrived very quickly. A first class product and service
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Verified Buyer
Rating: 5 out of 5
following a purchase from 10/11/2017
We are very happy with our shed alarm. It was easy to set up and is very impressive.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 11/11/2017
Good product fast delivery
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Verified Buyer
Rating: 5 out of 5
following a purchase from 10/11/2017
Excellent service all set up when received, and ready to fit , I would definitely recommend
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