English 
Français 
A
Rating: 5 out of 5
Very easily accessible technical sales service and very fast shipping.
Perfect.
Translated reviews
Perfect.
Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 905 published reviews
Summary of reviews
Ultra Secure consistently delivers promptly and reliably, with fast shipping and on-time or early delivery across multiple mentions. The product quality and ease of installation are highlighted by clear instructions, straightforward setup, and well-functioning devices such as intercoms and alarms that work effectively right away. Customer service is repeatedly praised for responsiveness, politeness, and helpful problem resolution, including prompt follow-ups and attentive assistance when issues arise. Teams are described as professional and knowledgeable, providing accurate advice and ensuring orders meet stated needs and specifications.
Reviews 2, 3 and 5 stars
Reset filtersA
Rating: 5 out of 5
Good
Translated reviews
A
Rating: 5 out of 5
Effective and fast
Translated reviews
A
Rating: 5 out of 5
I ordered and 2 days later I received my purchase without any issues.
Translated reviews
A
Rating: 5 out of 5
Very serious and good advice
Translated reviews
A
Rating: 5 out of 5
Perfect device very well
Excellent after-sales service
Translated reviews
Excellent after-sales service
A
Rating: 5 out of 5
Very good site. Fast delivery. I ordered a wireless intercom, works super well, despite a rather unfavorable installation configuration..Presence of an electric pole and a fairly distant gate.
Translated reviews
A
Rating: 5 out of 5
Compliant in terms of delivery time, packaging and nature of the product
Translated reviews
A
Rating: 5 out of 5
Fast delivery and easy to install
Translated reviews
A
Rating: 5 out of 5
Nothing to report, quick and serious
Translated reviews
A
Rating: 5 out of 5
Received as expected and quickly
Translated reviews
A
Rating: 5 out of 5
Fast delivery and compliant material
Translated reviews
A
Rating: 5 out of 5
Serious site, friendly people. A remote control was missing, I called the site and the missing remote control was sent the same day. Alarm works perfectly despite an animal, there have never been any false triggers, just follow the advice and position the detector well. I highly recommend this site.
Translated reviews
A
Rating: 3 out of 5
At least 4 barriers are needed to secure an entrance with 2 positioned at 1.20, one can enter very easily without triggering the alarm.
Translated reviews
Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for the inconvenience felt.
We do not hide this information at all and one must be realistic with outdoor material.
You are free to install it at ground level if you wish, but this implies potential false triggers. It all depends on whether your land is fenced or not as well as the rest of your environment.
Then, an entrance can be covered with a single pair of barriers, so if you need two pairs, again it is your environment that requires it, unfortunately we cannot do anything magical in this case. These barriers already cover 100 meters in length, which is already quite significant.
However, you are not a hostage of this system, we actually offer 30 days to all our customers to try our products and return them for a refund if they do not please you.
Do not hesitate if I can be of additional help.
Best regards,
Christopher
securitemarche.fr
Sorry for the inconvenience felt.
We do not hide this information at all and one must be realistic with outdoor material.
You are free to install it at ground level if you wish, but this implies potential false triggers. It all depends on whether your land is fenced or not as well as the rest of your environment.
Then, an entrance can be covered with a single pair of barriers, so if you need two pairs, again it is your environment that requires it, unfortunately we cannot do anything magical in this case. These barriers already cover 100 meters in length, which is already quite significant.
However, you are not a hostage of this system, we actually offer 30 days to all our customers to try our products and return them for a refund if they do not please you.
Do not hesitate if I can be of additional help.
Best regards,
Christopher
securitemarche.fr
A
Rating: 5 out of 5
The received product completely meets my expectations. Fast delivery, careful packaging. Very professional site, I recommend it.
Translated reviews
A
Rating: 3 out of 5
I received a wireless siren alarm & outdoor motion detector (F005-3820).
The light flashes work while the siren is active. When the siren stops after a minute, the light flashes remain active indefinitely. This problem is confirmed by SecuriteMarche.
In the event that the manufacturer cannot modify its product to stop the light flashes when the siren stops, I plan to use the Skylink XL solar outdoor alarm (F004-2170) as a replacement.
I have been in contact with your technical services since the date of delivery.
Best regards,
Jean-Pierre Houdard
Translated reviews
The light flashes work while the siren is active. When the siren stops after a minute, the light flashes remain active indefinitely. This problem is confirmed by SecuriteMarche.
In the event that the manufacturer cannot modify its product to stop the light flashes when the siren stops, I plan to use the Skylink XL solar outdoor alarm (F004-2170) as a replacement.
I have been in contact with your technical services since the date of delivery.
Best regards,
Jean-Pierre Houdard
Response from Ultra Secure (ultrasecuredirect.com)
Dear Sir,
Please excuse us once again for this inconvenience encountered.
It is true that we learned this at the same time as you and that the manufacturer modified the specification of the siren without warning. Although it is a slight modification aimed at improving the product for most customers, I completely understand that it may inconvenience others, especially for a use like yours.
I would like to clarify that the flashes stop if the siren is disarmed using a remote control, although in your case this is not possible.
According to your customer file, it seems that you are still in discussion with Vincent to find a solution that suits you. I will follow up with him to ensure he responds to your last email as soon as possible.
In any case, rest assured, if we do not find a solution, we will refund you without any problem.
Remaining at your disposal.
Best regards,
Christopher
securitemarche.fr
Please excuse us once again for this inconvenience encountered.
It is true that we learned this at the same time as you and that the manufacturer modified the specification of the siren without warning. Although it is a slight modification aimed at improving the product for most customers, I completely understand that it may inconvenience others, especially for a use like yours.
I would like to clarify that the flashes stop if the siren is disarmed using a remote control, although in your case this is not possible.
According to your customer file, it seems that you are still in discussion with Vincent to find a solution that suits you. I will follow up with him to ensure he responds to your last email as soon as possible.
In any case, rest assured, if we do not find a solution, we will refund you without any problem.
Remaining at your disposal.
Best regards,
Christopher
securitemarche.fr
A
Rating: 5 out of 5
Additional remote controls, easy to program, compliant with the original. Big downside regarding the price proposed when ordering the detector and the price if the order is different for this remote control. Too bad
Translated reviews
V
Rating: 5 out of 5
Good service, good prices and fast delivery.
A
Rating: 5 out of 5
very well designed site. I found all the material I needed, with additional advice.
Translated reviews
A
Rating: 5 out of 5
fast delivery and serious packaging
Translated reviews
A
Rating: 5 out of 5
very good
Translated reviews
A
Rating: 5 out of 5
Completely at the service of the customer. To recommend.
Translated reviews
A
Rating: 5 out of 5
very reliable and fast
Translated reviews
A
Rating: 5 out of 5
Perfect!
Translated reviews
A
Rating: 5 out of 5
it even deserves 6 stars
Translated reviews
A
Rating: 5 out of 5
satisfactory
Translated reviews
A
Rating: 5 out of 5
Very fast delivery and careful packaging
Translated reviews
A
Rating: 5 out of 5
Very good, no issues
Translated reviews
A
Rating: 5 out of 5
Really good, speed and efficiency
Translated reviews
A
Rating: 5 out of 5
Advice, package received quickly
Very good site
Translated reviews
Very good site
A
Rating: 5 out of 5
No problem
Translated reviews
A
Rating: 5 out of 5
Customer service easy to reach, problem resolved quickly and promises made over the phone are kept, well done, and deliveries are very fast, the best
Translated reviews
A
Rating: 5 out of 5
thanks to the technician who received me by phone and was able to advise me very well, the order and delivery were very fast and perfectly matched my expectations, thank you very much for your professionalism.
Translated reviews
A
Rating: 5 out of 5
this site is very good, essential orders work very well
Translated reviews
A
Rating: 3 out of 5
Very good telephone and internet reception, fast delivery, too bad the device was defective. Fortunately, it was not serious and everything was sorted out very quickly.
Translated reviews
Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Once again, please excuse us for this slight inconvenience.
Power adapters are not systematically tested as they are very rarely defective, only the device itself is tested to ensure its operation before shipping.
Glad everything is back to normal, that's the main thing.
Best regards,
Christopher
securitemarche.fr
Once again, please excuse us for this slight inconvenience.
Power adapters are not systematically tested as they are very rarely defective, only the device itself is tested to ensure its operation before shipping.
Glad everything is back to normal, that's the main thing.
Best regards,
Christopher
securitemarche.fr
A
Rating: 5 out of 5
To adopt without any problem!
Translated reviews
A
Rating: 5 out of 5
Correct and fast service
Translated reviews
A
Rating: 5 out of 5
people who listen to you service 10/10 I recommend
Translated reviews
A
Rating: 5 out of 5
they are very good products (a bit expensive) but the service and information are up to par. site that I recommend
Translated reviews
A
Rating: 5 out of 5
professional people simply and a product that meets expectations
Translated reviews