Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
Thank you very much for the good after-sales service. Thanks to the gentleman at the call center for his professionalism.
Mr. Tasco
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/09/2017
An internet site, with real human follow-up, the best, congratulations to them.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/09/2017
Happy with the purchase and the after-sales service
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Verified Buyer
Rating: 5 out of 5
following a purchase from 26/09/2017
It's abit like Ronseal ??
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 25/09/2017
The gate alarm which we bought does its job, but we did not appreciate that there was no control over the volume also no choice over the actual ringtone. Our fault we should not have assumed that it was similar to our last one.
Response from Ultra Secure (ultrasecuredirect.com)
Hi
Thank you for the comments, I assume you know you can move the side slide switch to Alert or Beep which gives you a slight variation in the sound, we find the Beep setting helps to hear it from further away. We do have other models which have volume control which we could upgrade you to if it helps, but they do unfortunately cost more.
Give us a call on 01604 589414 if you want to consider upgrading the system.
Regards
Mark
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Verified Buyer
Rating: 5 out of 5
following a purchase from 24/09/2017
Very good product , arrived next day .Brill
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 22/09/2017
Good
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 22/09/2017
5 Star service
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 25/09/2017
Very efficient good product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/08/2017
Small issue with a remote control; It was replaced without hesitation even though time had passed between the purchase and the failure!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/07/2017
Availability, listening, response to your questions are the key words of this company
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/07/2017
Sound level of the siren not loud enough
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for this inconvenience. The volume of a siren is quite subjective, some customers (most even on this reference) find it sounds quite loud, others do not. However, please know that we are at your disposal to find other solutions if this one does not suit you. In particular, in this range, the possibility of adding several sirens if you want a more 'scattered' and therefore louder sound.
The most important thing is to know that we never abandon a customer and seek all possible solutions to the requested need.
Our advisors are at your disposal from Monday to Friday from 9 am to 6 pm, at 09 72 30 88 88 (non-premium number), do not hesitate!
Best regards,
Christopher
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Verified Buyer
Rating: 5 out of 5
following a purchase from 19/09/2017
Fast delivery and good communication. Fake cameras good value for money.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/07/2017
perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/08/2017
very good, fast and efficient
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/07/2017
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/06/2017
very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/08/2017
No problem. Very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/07/2017
Easy to install, withstands falls
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/07/2017
I was very satisfied with my order at SECURITEMARCHE.
First of all, I had purchased an alarm that was supposed to work with my orange box but unfortunately the alarm did not work with this particular type of box.
SECURITEMARCHE offered to return it and suggested a model that works with a SIM card.
After installation, the alarm works perfectly and meets my primary need which was to have the ability to trigger an alert in case of difficulty for an elderly person.
I would like to highlight the kindness, competence, and seriousness of the various interlocutors who helped me solve my problem at the best cost.
I would therefore recommend this company to my acquaintances in case of need.
Best regards.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/07/2017
Very professional. The phone responses for troubleshooting, assembly are precise, quick.
Good product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/05/2017
Perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/08/2017
what more to say, great site at a fair price
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/08/2017
I bought the alarm by phone for a friend who wanted to protect his cellar.
Very satisfied with the product as well as the advice given by your company
Best regards
JJ Pellé
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/06/2017
Very effective
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/08/2017
reliable and serious
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/08/2017
very satisfactory material
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/06/2017
VERY GOOD SHAVING
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/07/2017
a range divided by three on the slope, too bad the information was not specified.
impeccable after-sales service.
a material in line with its price that finds its place.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for the misunderstanding, it is true that wireless data is always emitted in 'free field' without any obstacles, each having its environment. Do not hesitate to contact us before the purchase so that our advisors can provide you with more personalized answers.
I hope you are nonetheless satisfied with your purchase.
Remaining at your disposal if necessary.
Best regards,
Christopher
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/07/2017
effective
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/09/2017
do not change anything, extra product, perfect friendliness, finally you found the right Fillon.....
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/06/2017
Products conforming and shipped quickly.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 17/09/2017
Excellent service and quality products.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/07/2017
Fast delivery, easy installation but the only downside is that the remote control works very poorly from the start and I never took the time to contact them, here is my fault....
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/09/2017
I appreciated the professionalism of the people I spoke to on the phone, friendly, available, serious, attentive to customer needs and giving good advice. I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/07/2017
Very reliable site.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/06/2017
First, the forgetting of part of the items was quickly returned. Otherwise, one of the alarms does not work properly. Needs improvement.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Once again, please accept our apologies for the omission of some batteries in your package. As you mentioned, this was rectified as soon as you called.
Regarding the mentioned defect, I indeed have a call from you on July 21 where the technician provided you with answers. Has this not brought any improvement? We have not heard from you since. Please do not hesitate to contact us so that we can assist you and, if necessary, exchange the device which is of course under warranty, so there is no question of you being left with a semi-functional device.
The technicians are available at your convenience from Monday to Friday from 9 am to 6 pm at 09 72 30 88 88 (for your information, this number is not premium rate), they will be able to provide you with the necessary assistance.
Best regards,
Christopher
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/08/2017
Good advice over the phone and fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/06/2017
Very good product and easy to set up, I recommend it
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/07/2017
Good equipment, good phone reception.
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