Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
It's a shame to pay €10 for a recommended shipping for an order of barely €30 otherwise; fast, advice, no issues for now, it was for a friend who did not appreciate the fees, a simple colissimo would have been quite enough hence the 2 stars less..
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for that, express transport 24h for a low-value order is indeed priced at €9.90 including VAT (and unfortunately costs us even more!). You also had the option of a delivery at €6.90, I don't know if you saw it?
These shipping costs are calculated automatically by the site based on the purchase value. In some specific cases, the calculation is not the most accurate, you should not hesitate to contact us to let us know, we could have adjusted accordingly (a postal shipment at €2.90 would have been good in this case, the product is light).
Please convey our apologies to your friend, and tell him not to hesitate to call us so that we can make a gesture on a future order.
We hope that nevertheless the product satisfies him.
Remaining at your disposal.
Best regards,
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/07/2017
Very satisfied, the information is precise, a responsive customer service, everything is OK, I recommend this seller
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/09/2017
The information received by phone answered my questions well. Simple order and impeccable delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/09/2017
clear and straightforward
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/07/2017
It's beautiful
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/07/2017
I ordered a battery-powered doorbell. I received the package well, but after checking the material, it turned out:
1/ out of the two batteries provided, one was empty. It's not a big deal, that can happen
2/ But on the two buttons for the doorbell, the second one cannot be used because it is intended for a different frequency. This error is abnormal.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello Sir,
First of all, thank you for your order, and sorry for the inconvenience caused.
Regarding the battery, this is not normal, I will ask our workshop to contact you about this.
Regarding the button, did you receive, see, and read the instruction letter that is attached to this product?
It is explained that the second button must indeed be paired by you. This is completely normal (not at all a question of different frequency, I assure you). Why? Because, on this product, each time the battery is removed, the button must be paired again with the receiver-doorbell.
We test the material before shipping, so I have no doubt about its proper functioning (except in exceptional cases, covered by the warranty obviously).
To avoid any risk of triggers or leaks during transport, we remove the batteries from the products. Therefore, you simply need to proceed with the pairing during the setup (pressing 2 buttons simultaneously: the black button on the back of the doorbell, and the doorbell button).
Our service is of course at your disposal (email, phone) for any additional help, do not hesitate to contact us, we are here to help you.
Best regards,
Christopher
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/07/2017
Order processed and shipped very quickly, very good impression
package received quickly.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/05/2017
Very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/08/2017
Competent company and available for advice. Efficiency, friendliness, and professionalism. Very reasonable quality-price ratio for the products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/08/2017
Very good product! Satisfied with the seller
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/07/2017
Perfectly in line with the description and fast shipping. Quality material.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/07/2017
Very good technician on the phone but absence of installation documents for the material purchased that we are still waiting for ........
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Indeed, please excuse us for that. We generally provide setup letters and, in your case, an explanatory video, but this manual is missing which we are currently working on (specifications change constantly and it is sometimes not easy to keep everything up to date). Add to that the annual holidays, it does not help at all to meet our usual deadlines!
The main thing is that we are reachable and without extra cost to guide you from start to finish, that is what we consider to be the most important, certainly much better than a manual regardless of its writing quality, our products are still very specific and each order is specially prepared for the end customer, the manuals are often only half adapted...
However, I confirm that it is noted that the missing manual should be sent to you quickly as soon as available.
Again, our apologies for the inconvenience, and remaining obviously at your disposal if necessary.
Best regards,
Christopher
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/08/2017
I recommend this brand
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/06/2017
Telephone advice, delivery time respected, equipment perfectly compliant
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/06/2017
Good quality/price. Fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/08/2017
Wise advice, efficient service, very fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/08/2017
Excellent
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/07/2017
Good quality equipment, except for the batteries of the magnetic contacts which are dead!! Had to change 2 out of 3 batteries on purchased detectors, too bad!
Fast delivery and competent assistance, good, may be recommended
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
We apologize for this inconvenience.
This is absolutely not normal. We do try to take all necessary precautions, but unfortunately sometimes the factory batteries included in certain products are poorly insulated and arrive already empty.
I will ask the workshop to contact you to organize what is necessary.
Best regards,
Christopher
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/07/2017
Clear and precise
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/07/2017
Average product sometimes triggers for no reason
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for that.
A defective product can exist, it happens, but I assure you, the warranty is there for that. However, it is often the installation that is not ideal and the solution lies at that level. We are here to help you improve the installation.
The first and simplest test is as follows: remove the detector that triggers, place it in a drawer or a completely insulated closed cupboard, and leave it for the time you would have had a trigger. If you still experience triggers, the detector has a defect. Contact us to proceed with an exchange.
Otherwise, it is simply the location where it is installed that is problematic. Avoid any heat source that may trigger it. Do not hesitate to send us photos from all angles so we can guide you.
Remaining at your disposal.
Best regards,
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2017
Serious site, impeccable advice and follow-up, correct product I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/06/2017
Product meets my needs well
Telephone service with competent people listening to the customer
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/08/2017
Very good
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V
Verified Buyer
Rating: 5 out of 5
following a purchase from 13/09/2017
Excellent
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/07/2017
Very serious company and present in case of warranty
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/06/2017
Very easy access site, good description of the items for sale
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/08/2017
It's a shame that the device does not have a built-in rechargeable battery, as the battery life is quite low..
The product is otherwise very efficient and ideal for securing a living space.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/06/2017
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/07/2017
fast shipping, easy product setup
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/07/2017
Very fast service and works very well
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/07/2017
Very good quality price ratio
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/07/2017
Very good product if in the evolution of new products the outdoor wireless solar siren could be more powerful to compete with sirens from other systems on the market, that would be a plus as well as faster GSM calling.
Very correct quality price ratio.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/06/2017
Very good, good material, installed for six months, everything is OK Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/05/2017
Good product, works super well
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/06/2017
everything is ok, it works well
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/08/2017
Excellent site, serious, competent and very professional.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/08/2017
pre-purchase explanations given by an advisor, details provided after receipt of the material.
Very professional.
we would like the same approach with other online stores
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/07/2017
Respect for the announced deadlines. Nothing to reproach.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/08/2017
Hello, nothing to complain about the services of the site and the delivery, however very disappointed with the fragility of the delivered arch (the sliding tube inside bent at the first wheel passage) no longer slides. To be disassembled to straighten, see to reinforce.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Thank you very much for your detailed feedback, very constructive for the evolution of our products.
We will pass this information to the manufacturer, hoping that he agrees that an improvement can be made.
Best regards,
Christopher
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/06/2017
After-sales service attentive to customers and very responsive.
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