English 
A
Rating: 5 out of 5
Welcome, advice, competence!
Translated reviews
Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
Summary of reviews
Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
Reviews 2, 3 and 5 stars
Reset filtersA
Rating: 5 out of 5
Hello, your item is even better than I thought, discreet, practical, and reassuring. By the way, I ordered another one for a friend and she thinks it's great, thank you
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A
Rating: 3 out of 5
Very good site, the alarm is not bad, it's a bit rudimentary but it deters a bit. However, it is true that it is better to put several sirens if we want the neighbors to hear because the alarm is not very loud. For my part, it's for the phone call that I chose this alarm
Translated reviews
Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Indeed, you can add several sirens if necessary. This will amplify the sound, and there is never a limit to effectively scare a thief.
I am surprised that you find the sound not loud enough, this model rings very loudly and generally surprises our customers. Possibly a defect of yours? Do not hesitate to contact us so that we can do tests with you and see about exchanging the material.
Remaining at your disposal.
Best regards,
Christopher
Indeed, you can add several sirens if necessary. This will amplify the sound, and there is never a limit to effectively scare a thief.
I am surprised that you find the sound not loud enough, this model rings very loudly and generally surprises our customers. Possibly a defect of yours? Do not hesitate to contact us so that we can do tests with you and see about exchanging the material.
Remaining at your disposal.
Best regards,
Christopher
A
Rating: 3 out of 5
The service is absolutely impeccable, the material sold, however, is of very poor quality. Bought in China at a fraction of the resale price in France, it's a good deal but customers do not get their money's worth!
Translated reviews
Response from Ultra Secure (ultrasecuredirect.com)
Hello Sir,
I am somewhat surprised by your comment.
We did indeed have an issue with one of your products (this happens, whatever the brand, price, quality), which we replaced immediately before any return from you. A return that has never occurred on your part and that we cannot even claim from the supplier for warranty. A dry loss therefore (and who finances this according to you?).
However, this range is very, very appreciated by our customers, who only praise it for its quality AND prices.
We have not heard of any issue with the replacement material, so I deduce that its operation was correct.
Regarding your misplaced comment 'Bought in China at a fraction of the resale price in France, it's a good deal': yes, we are a commercial company, yes we need to make a margin. Why? Because we are a French company, we have to pay charges, salaries, taxes, VAT, import taxes, etc. etc. Do you really think all this is free?
Add that our customer service is WITHOUT fees, WITHOUT surcharges.
We do not practice exaggerated margins, I think our catalog is displayed at reasonable prices. Especially for the quality of service offered behind it. This is in any case the comment we generally receive.
You will excuse us for the inconvenience suffered, but I do not think you have been particularly wronged in this specific case.
We are always open to constructive comments, which I believe is not the case here.
We remain obviously, and despite everything, at your disposal if necessary.
Best regards,
Christopher
securitemarche.fr
I am somewhat surprised by your comment.
We did indeed have an issue with one of your products (this happens, whatever the brand, price, quality), which we replaced immediately before any return from you. A return that has never occurred on your part and that we cannot even claim from the supplier for warranty. A dry loss therefore (and who finances this according to you?).
However, this range is very, very appreciated by our customers, who only praise it for its quality AND prices.
We have not heard of any issue with the replacement material, so I deduce that its operation was correct.
Regarding your misplaced comment 'Bought in China at a fraction of the resale price in France, it's a good deal': yes, we are a commercial company, yes we need to make a margin. Why? Because we are a French company, we have to pay charges, salaries, taxes, VAT, import taxes, etc. etc. Do you really think all this is free?
Add that our customer service is WITHOUT fees, WITHOUT surcharges.
We do not practice exaggerated margins, I think our catalog is displayed at reasonable prices. Especially for the quality of service offered behind it. This is in any case the comment we generally receive.
You will excuse us for the inconvenience suffered, but I do not think you have been particularly wronged in this specific case.
We are always open to constructive comments, which I believe is not the case here.
We remain obviously, and despite everything, at your disposal if necessary.
Best regards,
Christopher
securitemarche.fr
V
Rating: 5 out of 5
Easy to use website and a fast and efficient service
V
Rating: 5 out of 5
Very versatile alarm system.
V
Rating: 5 out of 5
Prompt delivery
Good product, easily installed and set up.
Good product, easily installed and set up.
V
Rating: 5 out of 5
Customer Service was excellent especially as I needed to change my order just before dispatch after seeking further advice.
V
Rating: 5 out of 5
Excellent service. Ordered product Tues evening. Delivered. Thurs morning first post.
V
Rating: 5 out of 5
Excellent communication and good to deal with customer.
Highly recommended.
Highly recommended.
V
Rating: 5 out of 5
Excellent service and excellent after service too. Sheme the instructions weren't idiot proof but spoke to a very helpful young man on the helpline
V
Rating: 5 out of 5
Order was delivered promptly .
V
Rating: 5 out of 5
Could not believe how helpful they were when purchasing. Being an English company having an English contact number is a God send especially if you are going to require tech help. The product was in my hands the next day after ordering. Excellent service. Keep it up
V
Rating: 5 out of 5
good with very good customer relations dept.
V
Rating: 5 out of 5
Very prompt delivery and really pleased with product
V
Rating: 5 out of 5
Great Service
V
Rating: 5 out of 5
Helpful advice on the phone, confirmation email and invoice sent immediately and item arrived next day!
V
Rating: 5 out of 5
Excellent
V
Rating: 5 out of 5
A fast delivery' also setup of alarm explained in simple step by step terms.
V
Rating: 5 out of 5
Great advice and delivery arrived when it should have.
V
Rating: 5 out of 5
I had excellent service from the website. after placing my order I received a phone call about the key I had ordered and was told that the key would not fit the security post. the even allowed me to change my order and remove the key. I thought this was brilliant.
V
Rating: 3 out of 5
We purchased a wireless door bell/alarm transmitter and 2 receivers: It took quite a bit of time to set up the unites because the instructions included in the boxes were NOT for the versions of the items we purchased. Eventually we figured out how to make them work, but we are greatly limited as to the available options, not having the ability to encode the system according to the directions supplied.
Response from Ultra Secure (ultrasecuredirect.com)
Hi David
Thank you for the review, we do send these products out already programmed therefore they should work out of the box, I am sorry if you didn't experience this, I am not sure what went wrong here.
You can change the dip-switches inside the Receivers and Transmitter giving you approximately 250 combinations for the Wireless signal, and you have 4 different channels to transmit back to the Receivers, you select the 4 channels by moving dip-switches 9 + 10 inside the Transmitter. If you need further assistance please give our technical staff a call on 01604 589414, option 2.
Regards
Mick
Thank you for the review, we do send these products out already programmed therefore they should work out of the box, I am sorry if you didn't experience this, I am not sure what went wrong here.
You can change the dip-switches inside the Receivers and Transmitter giving you approximately 250 combinations for the Wireless signal, and you have 4 different channels to transmit back to the Receivers, you select the 4 channels by moving dip-switches 9 + 10 inside the Transmitter. If you need further assistance please give our technical staff a call on 01604 589414, option 2.
Regards
Mick
V
Rating: 5 out of 5
fast reliable service not to expensive
V
Rating: 5 out of 5
Quick delivery. Easy to set up (both written and video instructions on line) Very pleased.
V
Rating: 5 out of 5
Next day delivery of a quality product
Also good to know that there's tech help at the end of a phone manned by a real person !!
Also good to know that there's tech help at the end of a phone manned by a real person !!
V
Rating: 5 out of 5
thanks quick del .great product.
V
Rating: 5 out of 5
Great service and prompt delivery. 5 stars
V
Rating: 5 out of 5
They were very helpful with the delivery, would recommend this company and would use the again.
V
Rating: 5 out of 5
Excellent Service, second to none
V
Rating: 5 out of 5
Brilliant - kept up to date all the time with progress and delivery was exactly when I was told it would be.
V
Rating: 5 out of 5
Excellent service and efficient delivery
V
Rating: 5 out of 5
Very happy with products ordered and recieved very quickly. The product is perfect, easy to install and use. Totally as described and a very happy customer. Best wishes
V
Rating: 5 out of 5
Very easy to use and very informative
V
Rating: 5 out of 5
Everything just as expected delivered promptly, excellent.
V
Rating: 5 out of 5
This company is spot on, the products they sent me were quality and exactly what I wanted , I could of bought cheaper but when they arrived ( when they told me they would by Email) I was well impressed with the quality and service. I will be using them again and would recommend to other builders. Many Thanks George Marriott
( Marriott Home Services Building and Maintenance)
( Marriott Home Services Building and Maintenance)
V
Rating: 5 out of 5
excellent service
V
Rating: 5 out of 5
Very easy to use.A small problem I had with the product was rectified very quickly.I have received excellent service.
V
Rating: 5 out of 5
Good fast service. Would trade again with them.
V
Rating: 5 out of 5
Website easy to navigate. Delivery prompt and ontime.
V
Rating: 3 out of 5
The website is fair but not always that easy to navigate, a common problem. Availability of technical advice is very variable in quality (depth). Smart Wireless Alarm, Built in Auto-Dialler & External PIR was rated a 150metrs but could not get a signal to the receiver on first floor landing at 20 metres outside house wall. Newish house with standard construction. PIR sensors round one corner each of building clad using box profile steel sheeting (0.5mm thick). Should have worked but it wouldn't. If I raised receiver up to window, just about receive the signal. One PIR supplied with a vital 'jumper' missing. Returned whole package (at my cost) to UltraSecure who very promptly refunded my purchase price. Only option with UltraSecure now is to buy 900metre strength beam units which are much more expensive. Bit concerned about life of batteries that are recharged by solar energy though. (Will I need expensive replacement batteries in 12, 18, 24 months time? No one knows.) May still trade with UltraSecure but must reassess carefully.
Response from Ultra Secure (ultrasecuredirect.com)
Dear My Hayman
We are sorry the Smart Alarm wouldn't work in your application, we do test every single product line we ever sell, and only ever quote the results we get from these tests, we never simply reply on specifications from manufacturers. All wireless is tested in open air as it is impossible to know what type of obstructions may cause potential problems when the systems are in use, these obstructions are not always physical. It is unusual that the Smart will not operate on short range as it operates on the 868 frequency, but obviously it was not suitable for you. We wish you well with finding a system to suit your needs, and hope you come back to us for future projects.
Regards
Mark
We are sorry the Smart Alarm wouldn't work in your application, we do test every single product line we ever sell, and only ever quote the results we get from these tests, we never simply reply on specifications from manufacturers. All wireless is tested in open air as it is impossible to know what type of obstructions may cause potential problems when the systems are in use, these obstructions are not always physical. It is unusual that the Smart will not operate on short range as it operates on the 868 frequency, but obviously it was not suitable for you. We wish you well with finding a system to suit your needs, and hope you come back to us for future projects.
Regards
Mark