Customer reviews of Ultra Secure (ultrasecuredirect.com)

9,6 /10

Based on 10 905 published reviews

5 9 239 85% 4 1 343 12% 3 240 2% 2 37 0% 1 46 0%

Summary of reviews

Ultra Secure consistently delivers promptly and reliably, with fast shipping and on-time or early delivery across multiple mentions. The product quality and ease of installation are highlighted by clear instructions, straightforward setup, and well-functioning devices such as intercoms and alarms that work effectively right away. Customer service is repeatedly praised for responsiveness, politeness, and helpful problem resolution, including prompt follow-ups and attentive assistance when issues arise. Teams are described as professional and knowledgeable, providing accurate advice and ensuring orders meet stated needs and specifications.

Reviews 2, 3 and 5 stars

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Acheteur Vérifié

Published on 28/10/2016 à 17h35 following a purchase from 14/10/2016

very good

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Acheteur Vérifié

Published on 28/10/2016 à 11h09 following a purchase from 10/10/2016

very good thank you

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Acheteur Vérifié

Published on 28/10/2016 à 11h00 following a purchase from 15/10/2016

very good site fast shipping I needed technical service for a second remote for my alarm purchased from them I was very well informed
thanks to the whole team

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Acheteur Vérifié

Published on 28/10/2016 à 10h56 following a purchase from 11/10/2016

equipment conforms to the order deadline respected quality price very good thank you

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Acheteur Vérifié

Published on 28/10/2016 à 10h50 following a purchase from 14/10/2016

Perfect

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Acheteur Vérifié

Published on 27/10/2016 à 21h29 following a purchase from 30/09/2016

very good service attentive to customers super

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Verified Buyer

Published on 27/10/2016 à 13h07 following a purchase from 19/10/2016

Very well laid out and easy to use.

Acheteur Vérifié

Published on 27/10/2016 à 09h20 following a purchase from 09/10/2016

very satisfied with the product as well as the availability and friendliness of the telephone advisor

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Acheteur Vérifié

Published on 27/10/2016 à 07h31 following a purchase from 28/09/2016

Very satisfied! The ordered items arrive very quickly. The technical service, very attentive, provided me with all the necessary help to optimize my installation. The exchange of an item was done with exceptional responsiveness. Bravo!

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Acheteur Vérifié

Published on 27/10/2016 à 06h37 following a purchase from 04/10/2016

Very fast shipping in careful packaging; clear information on receipt and shipping. I recommend.

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Acheteur Vérifié

Published on 26/10/2016 à 17h01 following a purchase from 29/09/2016

perfect!

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Verified Buyer

Published on 26/10/2016 à 17h00 following a purchase from 17/10/2016

very good

Acheteur Vérifié

Published on 26/10/2016 à 00h01 following a purchase from 05/10/2016

Good products and customer service at your disposal with all the advice to install your equipment.

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Verified Buyer

Published on 25/10/2016 à 16h08 following a purchase from 17/10/2016

Great prices and service

Acheteur Vérifié

Published on 24/10/2016 à 08h59 following a purchase from 04/10/2016

serious site

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Acheteur Vérifié

Published on 24/10/2016 à 08h42 following a purchase from 03/10/2016

perfect

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Verified Buyer

Published on 23/10/2016 à 18h54 following a purchase from 13/10/2016

Very good products that do exactly what they are said to do. Also very helpful staff at their head office should you have a problem setting up the security device you have bought. I probably should have read the instructions properly, even so they were still very helpful. Mike . from Kent

Acheteur Vérifié

Published on 22/10/2016 à 22h35 following a purchase from 09/10/2016

your alarm works really well

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Verified Buyer

Published on 22/10/2016 à 15h20 following a purchase from 12/10/2016

Very helpful on phone. Order shipped quickly and items good value for cost.

Acheteur Vérifié

Published on 22/10/2016 à 11h10 following a purchase from 28/09/2016

I discover your site. Product purchased is of good quality. Excellent follow-up and speed of delivery are very good assets. Thank you.

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Verified Buyer

Published on 22/10/2016 à 07h54 following a purchase from 13/10/2016

Good products & fast delivery

Acheteur Vérifié

Published on 22/10/2016 à 07h44 following a purchase from 09/10/2016

fast and efficient

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Acheteur Vérifié

Published on 22/10/2016 à 06h30 following a purchase from 05/10/2016

the delivery was very long. products low quality.

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Response from Ultra Secure (ultrasecuredirect.com) Published on 22/10/2016

Hello,

There is no reason for you to be dissatisfied with our products:
1/ We are here to listen to you and help you with the use and installation of your equipment, and this via a non-premium number. You used it before the sale, why didn't you do it afterwards?
2/ We offer a 30-day return period for a refund, it's your guarantee of satisfaction. You just need to return your order to us, we will refund you, it's that simple.

Regarding the delivery time:
- you ordered on Wednesday, October 5th in the afternoon
- your order was prepared and shipped the next day, Thursday 6th
- your order arrived at the pickup point 48 working hours later (on Monday, there is no delivery on weekends)
So a delivery in 24/72h as stated on our site, we really can't do faster than that. Unless you want to incur exorbitant express delivery fees from UPS or others... As a reminder, the shipping costs for your order amount to... 0.
However, a small note: you only picked up the package on Wednesday the 12th, so it couldn't have been that urgent!

Please know that we work daily to satisfy our customers (97% of them are), but sometimes the demands of these customers are unfortunately much too high.

We remain at your disposal if necessary.

Best regards,
Christopher
securitemarche.fr

Acheteur Vérifié

Published on 22/10/2016 à 00h02 following a purchase from 06/10/2016

quality article, meets my expectations

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Acheteur Vérifié

Published on 21/10/2016 à 22h48 following a purchase from 06/10/2016

Very good, very good responses by phone and no waiting. Very satisfied with the product.

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Acheteur Vérifié

Published on 21/10/2016 à 20h55 following a purchase from 01/10/2016

Perfect

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Acheteur Vérifié

Published on 21/10/2016 à 19h36 following a purchase from 03/10/2016

Serious and efficient site.
Product conforms to the presentation
Fast delivery

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Acheteur Vérifié

Published on 21/10/2016 à 18h38 following a purchase from 03/10/2016

perfect

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Acheteur Vérifié

Published on 21/10/2016 à 17h59 following a purchase from 06/10/2016

Really great, professional, human, excellent customer follow-up, rare, well done. jpc

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Acheteur Vérifié

Published on 21/10/2016 à 16h52 following a purchase from 02/10/2016

Set of elements prepared to be ready for use: perfect!

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Acheteur Vérifié

Published on 21/10/2016 à 16h44 following a purchase from 07/10/2016

respect for deadlines, competent staff and attentive, wise advice, quick responses to questions asked, deserves its five stars

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Acheteur Vérifié

Published on 21/10/2016 à 16h31 following a purchase from 04/10/2016

Very serious site

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Verified Buyer

Published on 20/10/2016 à 14h38 following a purchase from 11/10/2016

Great job!
Thank you.

Verified Buyer

Published on 20/10/2016 à 13h31 following a purchase from 11/10/2016

very easy to order through

Verified Buyer

Published on 18/10/2016 à 17h31 following a purchase from 07/10/2016

Very good service

Verified Buyer

Published on 18/10/2016 à 14h03 following a purchase from 07/10/2016

very good service

Verified Buyer

Published on 18/10/2016 à 13h05 following a purchase from 09/10/2016

My order for replacing a damaged item bought from Ultra Secure about 4 years ago was efficiently & quickly handled.

Verified Buyer

Published on 17/10/2016 à 10h45 following a purchase from 06/10/2016

Only problem was two of the batteries they sent were flat and one of the key fobs does not work despite following the instructions

Response from Ultra Secure (ultrasecuredirect.com) Published on 18/10/2016

Dear Sir
I am sorry you had some problems, we do test most products (where practical) before despatch, it is very unusual to have 2 flat batteries and a suspect remote control, please contact our customer service on 01604 589414, option 2 where we can resolve the problem, or email us your contact number and we can give you a call.
Regards
Mark

Verified Buyer

Published on 15/10/2016 à 19h35 following a purchase from 05/10/2016

Good ebayer

Verified Buyer

Published on 15/10/2016 à 17h06 following a purchase from 07/10/2016

I have had 2 previous items 1 for my garage 1 for my caravan and they have been fantastic. My son lives in a rented flat and got broken into the owner was ant forth coming about a proper house alarm so i suggested ultra Secure alarm same as i have in the caravan and garage as there in only one point of access and its upstairs. I got one for him and he is over the moon and says it is very loud and he is very pleased with it. It is certainly good enough to do the job