Customer reviews of Ultra Secure (ultrasecuredirect.com)

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
5 9 175 85% 4 1 340 12% 3 239 2% 2 36 0% 1 42 0%

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

Reviews 2, 3 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/06/2021
It's serious, following a breakdown, immediate exchange. Good contact. Best regards.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/06/2021
Very high-performance product.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/06/2021
Good product but especially very good advice!!!! Super mention ;)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/06/2021
Very good advice and very good material. Impeccable service. I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/06/2021
Nothing to report, reliable company at all levels, ordering, advice, delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/06/2021
Good advice and personalized welcome.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/06/2021
Effective, precise responses after clearly defining the need.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/06/2021
I dealt with real technicians... Specialists. I can only recommend this company and well done for the service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/06/2021
Contact with the teams allowed me to confirm my purchase. Package arrived quickly. Everything was perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/06/2021
The product is sometimes light. The advice is clear and very effective. Moreover, the welcome is very friendly. I have a component that has a random issue that no one knows how to fix. I've learned to deal with it. The rest of the system is precise and very responsive. Overall, I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/06/2021
Serious and responsive company. The material works very well for the price. A small problem with a siren covered by the warranty without any difficulty. Site to recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/07/2021
Qualified staff who know their clients. I needed after-sales service. No problem, they are attentive and available. No problem reaching them. I will continue to buy my material from this supplier and recommend it without reservation.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/06/2021
I am very satisfied with my order. Good listening at the start, speed. I recommend this site.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 10/11/2021
Great delivery great back up service. Great product which works well
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/04/2021
Good product and good after-sales service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/06/2021
I would like to particularly thank the person who was able to provide me with the correct information over the phone, which reassured me in my choice.
Regarding the navigation on the site, it is good, the delivery of products is also quick and efficient.
I recommend this site, moreover the products work very well without malfunction.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/04/2021
Great!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/05/2021
Nothing to say, order is compliant and perfect...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/04/2021
Perfect, as always
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/06/2021
Good product, easy to install, great
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/05/2021
Impeccable site, and the rest is the same. The customer service is wonderful. Nothing to complain about except that I really recommend this site, truly serious.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/03/2021
mail follows
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Verified Buyer
Rating: 5 out of 5
following a purchase from 14/11/2021
The website was clear. I was interested because the company says the alarms are UK Police approved.
Delivery was very fast and very well packed.
The only slight disappointment was the colour selecton of the Screaming Voice personal alarms. They come in 5 colours, I ordered 6 of them but three colours were the same and one was doubled. A little irritation and no explanation, although one assumes the other colours were not available.
Have not yet tried the alarms as they are stocking fillers so won't know until Christmas day !!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/05/2021
Nothing to report, everything is perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/04/2021
excellent welcome
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/05/2021
nothing to report
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/04/2021
product, service, speed top-notch, it’s really serious
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/05/2021
Very good
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Verified Buyer
Rating: 3 out of 5
following a purchase from 12/11/2021
Alarm was shipped very promptly. Unfortunately, DPDs delivery was very poor resulting in lots of wasted time. Ultrasecure were very helpful and contacted DPD on my behalf albeit with limited effect. The alarm seems to be OK although the siren claims to be 130dB which you would expect to be literally painfully loud. When the siren sounds inside the vehicle, it does not seem loud at all - it would not be audible from my house about 25 metres away. However, the second siren situated in the house does make sufficient noise.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/05/2021
very good advice - good delivery - good functioning of the material
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Verified Buyer
Rating: 5 out of 5
following a purchase from 14/11/2021
Great product and excellent service. I initially had a problem with the battery backplate which UltraDirect sorted for me extremely quickly. Recommended
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/05/2021
Valuable products, excellent pre and post-sales service. A company to recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/04/2021
very fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/05/2021
Product meets expectations.
Delivery nothing to report
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/05/2021
Very good advice over the phone
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/05/2021
Everything is satisfactory....except the premises!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/05/2021
responsiveness and informed advice
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/04/2021
Good quality products and reliable as well as the relationship with the team!
I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/05/2021
Available and very good advice. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/04/2021
perfect
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