English 
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Rating: 5 out of 5
ok good
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Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
Summary of reviews
Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
Reviews 2, 3 and 5 stars
Reset filtersA
Rating: 5 out of 5
Product in line with our expectations. Simplicity of commissioning all after a problem-free delivery. After several months of use, everything is going very well.
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V
Rating: 5 out of 5
Still have the alarm system to fit but all arrived quickly and as ordered. Fingers crossed!
V
Rating: 5 out of 5
The product does exactly as it says, as a VERY reasonable price. It connected to our electric gate seamlessly, although a working knowledge of electronics is useful. Note that it needs 12-24V DC to work - batteries are fine, but a PSU is better.
V
Rating: 5 out of 5
Very pleased with the alarm works brilliant on my caravan, and the prompt delivery
was excellent.
was excellent.
V
Rating: 5 out of 5
Excellent service from the team at ultra secure direct.The parking bollards are excellent quality and I will definitely be ordering from them again in the future.
V
Rating: 5 out of 5
Great value and delivered within two days
A
Rating: 5 out of 5
Impeccable, nothing to say. Small downside, I find the remote control button too sensitive, it triggers too easily in my pocket.
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A
Rating: 5 out of 5
Very professional and attentive to the customer. Fully satisfied
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A
Rating: 5 out of 5
Hello, everything is perfectly in line with my order
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A
Rating: 5 out of 5
Very good
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A
Rating: 3 out of 5
The installation and setup is easy. However, the device does not call, it only sends an SMS. THE SOUND LEVEL OF THE ALARM DOES NOT MATCH 150 DECIBELS AS ANNOUNCED. (the level is below 90 decibels as the noise from my compressor covers that of the alarm)
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, If the device sends SMS, it means that the GSM connection is correctly established and it can therefore call. Two possible reasons if this is not the case: 1- you have disabled calls (option #8#, see manual page 12) 2- the SIM card plan does not have or no longer has calling capabilities (credit exhausted for example) Regarding the volume, our sheets do not indicate anywhere 150db. This device indeed emits the announced 130db, but the perception of sound can be quite different (depending on frequencies, age, ear, ...). However, a device capable of measuring will indeed show you a volume of 130db (we have approved it ourselves). A fairly easy solution to give you a feeling of a
A
Rating: 5 out of 5
20/20 satisfaction with this site.
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A
Rating: 5 out of 5
Very well advised
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A
Rating: 5 out of 5
Very good advice, fast delivery and in accordance with the order, excellent reliable product and of good quality, easy to install
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V
Rating: 5 out of 5
Wonderful customer service - so helpful and patient sorting out an unusual installation problem. These guys could teach some of the big brands a thing or two! Highly recommended.
Response from Ultra Secure (ultrasecuredirect.com)
Thank you for the nice review, we do really appreciate you taking the time to do it
Regards
Mark
Regards
Mark
V
Rating: 5 out of 5
Excellent & speedy
A
Rating: 5 out of 5
Top material, easy installation and fast delivery. Thank you
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A
Rating: 5 out of 5
Very good product and good advice for installation.
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A
Rating: 5 out of 5
Good description of the material on the site, good explanations from the technical advisors, material received quickly, immediate exchange following a small operating problem resolved quickly, in short, to be recommended for anyone who wants a simple and functional system to set up.
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A
Rating: 5 out of 5
Professional and efficient welcome. The products work well.
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A
Rating: 5 out of 5
Ordered material: ultracom 2 with 1 handset and antenna that works very well. A customer service with a non-premium number that responds quickly is quite rare these days. Superior audio quality to a wired intercom. I recommend this product. Best regards
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A
Rating: 5 out of 5
Response provided and product very suitable for use
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A
Rating: 5 out of 5
very good site and very good products.
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A
Rating: 5 out of 5
Complete description of the items, fast and compliant shipping
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A
Rating: 5 out of 5
Hello, On the phone they respond courteously to your questions. Very professional response. If needed, I will buy from them again. Thank you
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A
Rating: 5 out of 5
Very good site with top-notch after-sales service!
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V
Rating: 5 out of 5
My parcel didn't arrive so I rang them and they resent another by express post. The address it was going to was in London on a red route and student housing. The delivery man could not have been more helpful when he rang on arrival at the house. Excellent service.
V
Rating: 5 out of 5
Excellent product, excellent delivery
A
Rating: 5 out of 5
Very well, Just avoid vibration detectors if you have old windows...
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V
Rating: 5 out of 5
Order arrived promptly and was add described. The device works well and gives my wife a sense of security, knowing that she can contact me easily whenever she wants, wherever she is.
V
Rating: 5 out of 5
Good products and good service
V
Rating: 5 out of 5
did all I asked an did it very quickly
V
Rating: 5 out of 5
Product arrived promptly and in good condition. I had a query about setup some weeks after installing and a call to the support line provided the information I required.
A
Rating: 5 out of 5
DEVICE MEETS MY EXPECTATIONS GOOD DESCRIPTIONS ON THE SITE I RECOMMEND
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V
Rating: 5 out of 5
First class service rapid delivery and excellent product!
V
Rating: 5 out of 5
Very quick delivery, within 24 hours
Always had a good experience with all orders.
Always had a good experience with all orders.
V
Rating: 5 out of 5
Great products,well priced easy to follow fitting instructions rapid delivery totally satisfied 10/10 thank you can sleep easy knowing my property is well protected to the standard required by my insurers ??
V
Rating: 3 out of 5
I ordered a KP9 alarm panel that was delivered promptly. It is a good product.
What lets it down is the manual. It has been badly translated from Chinese. A lot of the commands are missing. It takes a lot of reading to get the full benefit out of the panel. Even trying to set it up I had to ring their help line.
The help back up is good and they knew the answers to my question.
It's a pity that Ultra Secure don't re-write the manual
What lets it down is the manual. It has been badly translated from Chinese. A lot of the commands are missing. It takes a lot of reading to get the full benefit out of the panel. Even trying to set it up I had to ring their help line.
The help back up is good and they knew the answers to my question.
It's a pity that Ultra Secure don't re-write the manual
Response from Ultra Secure (ultrasecuredirect.com)
Thank you for the review Nigel, we do take your comments on board and we are slowly changing manuals for our products, due to the fact we have hundreds of products it is taking a bit of time, but point taken
Regards
Mark
Regards
Mark
A
Rating: 5 out of 5
In my opinion, Ultra Secure France is the reference for acquiring surveillance equipment. And the staff is very competent and available for all your questions. Don't change anything.....
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