Customer reviews of Ultra Secure (ultrasecuredirect.com)

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 10 905 published reviews
5 9 239 85% 4 1 343 12% 3 240 2% 2 37 0% 1 46 0%

Summary of reviews

Ultra Secure consistently delivers promptly and reliably, with fast shipping and on-time or early delivery across multiple mentions. The product quality and ease of installation are highlighted by clear instructions, straightforward setup, and well-functioning devices such as intercoms and alarms that work effectively right away. Customer service is repeatedly praised for responsiveness, politeness, and helpful problem resolution, including prompt follow-ups and attentive assistance when issues arise. Teams are described as professional and knowledgeable, providing accurate advice and ensuring orders meet stated needs and specifications.

Reviews 2, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2020
Compliant and fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/06/2020
A detector with three installed chimes. Very reliable connection. The implementation is very simple. A variation in detection would be a plus. Autonomous thanks to its solar panel. To be recommended
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Verified Buyer
Rating: 5 out of 5
following a purchase from 02/09/2020
Site easy to navigate. Delivery very prompt and customer support excellent.
Afaulty component was quickly identified and replacement sent.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/06/2020
NOTHING TO REPORT EVERYTHING WORKS CORRECTLY
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/06/2020
Very good site very good product correct price fast delivery I am completely satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2020
Super material simply effective
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/06/2020
Serious house, and well advised
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/06/2020
Very good, impeccable service. I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/06/2020
Everything is perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/06/2020
Serious supplier. No unpleasant surprises. Well-made website. Quality product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/06/2020
Seems! Attentive, simple, fast and efficient!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/06/2020
Good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/06/2020
Nothing to add, everything is perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/06/2020
Serious site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/06/2020
Impeccable customer service;
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/06/2020
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/06/2020
Excellent team available to answer any questions....excellent equipment... fast and impeccable delivery, small downside due to the inability to visualize from an external indicator the arming or disarming of the alarm...(need to electronically duplicate the indicator from the box)...PL.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/06/2020
Nothing, I plan to make another purchase
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/06/2020
Very good. Order delivered quickly despite the health crisis. Products offered at competitive prices. I recommend.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 02/09/2020
Quicker delivery than I expected (next day) - wonderful.Easy installation but the central alarm unit wasn't picking up the second door detector - had a chat with the technical people, and followed through several routines, replaced a battery and now its a bit intermittent. Its only 8 feet away but there is quite a thickness of timber in between the detector and the alarm unit so I need to make some minor modifications to my set up. The bulk of the alarm works perfectly. The moral of the story is to plan where items are go before sticking them in place!
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Verified Buyer
Rating: 5 out of 5
following a purchase from 01/09/2020
Very prompt delivery and a problem arose with one of the sensors which they instantly corrected
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Verified Buyer
Rating: 5 out of 5
following a purchase from 30/08/2020
An excellent product arrived quickly very well packed.
Only one minor negative. There is no means of securing the dummy wire that goes from the camera to the box.I overcame this by securing the bottom half of a three pin plug inside the box; having removed all the pins and fuse and then clamping the wire in the base of the plug which I screwed into the box.
A highly recommended product and looks the real thing.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 29/08/2020
Ist class service and high quality gear, been using some of their products for 2 years now.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 29/08/2020
Product just as described. Quick delivery. Kept well informed of progress. Brilliant.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 30/08/2020
Home visitor warning system - excellent - easy to order online and good value product received in no time at all. Already recommended to friends!
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Verified Buyer
Rating: 5 out of 5
following a purchase from 28/08/2020
Delivery date on time product is great and great design thanks
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Verified Buyer
Rating: 5 out of 5
following a purchase from 26/08/2020
Prompt
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Verified Buyer
Rating: 5 out of 5
following a purchase from 24/08/2020
I've been dealing with Ultra Secure for some years now. Never had any problems, I have also recommended to others too
Response from Ultra Secure (ultrasecuredirect.com)
Thank you for the kind words Stephen, most appreciated
Regards
Mark
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Verified Buyer
Rating: 5 out of 5
following a purchase from 22/08/2020
The site, delivery info and arrival day all as promised. The product is as stated and works well. The instructions, however, require a microscope to read!
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Verified Buyer
Rating: 5 out of 5
following a purchase from 24/08/2020
Brilliant products, delivery and service
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Verified Buyer
Rating: 4 out of 5
following a purchase from 22/08/2020
Order and delivery were easy and prompt. My only criticism would be there are no printed instructions of how to install and how to operate the posts.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 14/08/2020
Great website and very quick delivery, highly recommended.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 21/08/2020
Excellent service. Goods promptly despatched, well packaged and no issues. What's not to like?
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Verified Buyer
Rating: 5 out of 5
following a purchase from 19/08/2020
Finding what I needed on the website was easy, delivery was very quick. Technical help with issues during setup were quickly explained and resolved. Would definitely recommend
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Verified Buyer
Rating: 5 out of 5
following a purchase from 18/08/2020
Excellent service quick to arrive and a great product
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Verified Buyer
Rating: 5 out of 5
following a purchase from 18/08/2020
They were easy to deal with and the delivery promise was met,
I will use them again without question
10/10
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Verified Buyer
Rating: 5 out of 5
following a purchase from 18/08/2020
I have had ultra secure pir and other associated products for around 3 + years . just replaced the remotes. Better design and great technical advice offered.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 19/08/2020
Excellent products and service
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Verified Buyer
Rating: 5 out of 5
following a purchase from 17/08/2020
When I contacted Ultrasecure Direct via an e mail with a few questions about the goods I wanted to order I got a quick informative reply.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 17/08/2020
Excellent help and advice on wireless cameras I will be buying more
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