Customer reviews of Ultra Secure (ultrasecuredirect.com)

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 10 833 published reviews
5 9 176 85% 4 1 340 12% 3 239 2% 2 36 0% 1 42 0%

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

Reviews 2, 4 and 5 stars

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Verified Buyer
Rating: 4 out of 5
following a purchase from 11/07/2020
Great product and simple to install. Very fast service and postage too.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/05/2020
Contact person always available for choice, setup, and after-sales service. Very good advice.
Evolving products.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 09/07/2020
Very easy to set up
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 12/07/2020
Easy to order and prompt delivery. Product looks well made. Only gave 4 stars as item is not yet fitted and tested. But can't see any reason why it should not function as advertised.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 11/07/2020
I was provided with a good product (better than I had found elsewhere at a similar price point) and it was delivered extremely quickly. Overall it was very efficient and I would 100% recommend.
Response from Ultra Secure (ultrasecuredirect.com)
Hi Simon
Thank you for the review, much appreciated
Regards
Mark
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 10/07/2020
Great service thank you
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/05/2020
Best quality-price ratio
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/05/2020
Good quality product and compliant with descriptions
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/05/2020
Just perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/05/2020
Very serious site to recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/05/2020
Easy ordering and fast delivery despite the lockdown. Equipment already set up and verified ready to use.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/05/2020
Hello, perfect goods and nothing to say. However, I ordered with Mondial Relay and my order was placed on 3/07 and shipped by Vis express the same day, and I just received my order on 17/7: a bit too long of a delay. In my opinion, the goods came on foot and I will not use this carrier again. No real tracking, etc... Best regards, Serge 67 years old.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/06/2020
I was very satisfied with my first order placed last year, that's why I bought additional equipment. Easy to place an order and very fast delivery service. This supplier gave me total satisfaction. I recommend him for his seriousness and the reliability of his equipment.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/05/2020
Impressive detectors, malfunction of triggering on an insulating wall that reflects heat (canescele) when it is very hot and the external alarm box can only be activated if there are no obstacles, it is not worth the price paid if you can solve my problem!!!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/05/2020
Hello, Sorry for the inconveniences suffered. Unfortunately, I do not fully understand your message, I invite you to call us directly at 09 72 30 88 88 and we will be happy to help you resolve these issues. Best regards, Christopher Ultra Secure France (securitemarche.fr)
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Response from Ultra Secure (ultrasecuredirect.com)
Very competent, available and responsive staff.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/05/2020
Nothing to report.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/05/2020
No issues, delivered on time and equipment works very well.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/05/2020
Delivery as expected. Very attentive, we can ask them questions without any problem. Friendly and provides advice for all requests. Perfect, very commercial, to recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/05/2020
Put in the batteries, a turn of the screwdriver and it works great.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/05/2020
Easy search, delivery ok, careful packaging. Very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/05/2020
THIS APPLICATION IS PARTIALLY IN FRENCH, WHICH IS A SHAME BECAUSE WE ARE IN FRANCE AND THE LEAST THING WOULD BE TO TRANSLATE AS I HAVE NOT DONE THE SORBONE. On the other hand, the email system does not work and the technicians at La Boire are without response.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/05/2020
Very high quality of service: I was able to easily and quickly benefit from the 30-day satisfaction guarantee or money back. Friendly and reassuring phone reception.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 10/07/2020
Great service and advice just the job
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/05/2020
Ultra secure and ultra fast!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/05/2020
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/05/2020
No problem
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/05/2020
very good service
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Verified Buyer
Rating: 5 out of 5
following a purchase from 10/07/2020
Easy to find and order what I wanted on the site. Fast delivery and Ikm very happy with the drive alert product
Response from Ultra Secure (ultrasecuredirect.com)
Hello Alexander, thank you for taking the time out for the review, all are much appreciated
Regards
Mark
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/05/2020
NO PROBLEM
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/05/2020
Well, super satisfied with this doorbell, it works perfectly thanks to the collaborator of the company who informed me very very well and more the best, thank you, nothing to say, I recommend 200%
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/05/2020
Item matching my expectations. Serious seller and very fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/05/2020
Very good, impeccable service, careful and attentive. I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/05/2020
Very good, impeccable service, careful and attentive. I recommend!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/05/2020
Very good after-sales service, however I am disappointed with the quality of the alarm I bought, really low-end
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,

I am truly sorry for this feeling.

This model has been quite well sold for years and we have rather positive feedback, but we understand that everyone can have their expectations.
Please do not hesitate to contact us so that we can discuss your needs with you, we can of course exchange your equipment since it does not meet your satisfaction.
However, you can also simply return it for a refund, you have 30 days for that.

Remaining at your service.

Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/05/2020
Good technical support. The equipment meets my expectations. Easy to install. Fast delivery. Well done
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/05/2020
Corresponds to what I wanted and works perfectly
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/05/2020
Impeccable
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/06/2020
A site at your service, fast shipping....top!
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Verified Buyer
Rating: 5 out of 5
following a purchase from 08/07/2020
Excellent service
Quick delivery
Very helpful on phone when had a question
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 06/07/2020
Excellent service, prompt delivery, very helpful customer service & advice
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