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A
Rating: 5 out of 5
At your service and quality products
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Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 905 published reviews
Summary of reviews
Ultra Secure consistently delivers promptly and reliably, with fast shipping and on-time or early delivery across multiple mentions. The product quality and ease of installation are highlighted by clear instructions, straightforward setup, and well-functioning devices such as intercoms and alarms that work effectively right away. Customer service is repeatedly praised for responsiveness, politeness, and helpful problem resolution, including prompt follow-ups and attentive assistance when issues arise. Teams are described as professional and knowledgeable, providing accurate advice and ensuring orders meet stated needs and specifications.
Reviews 2, 4 and 5 stars
Reset filtersA
Rating: 4 out of 5
good reception good equipment
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A
Rating: 5 out of 5
top equipment, great seller, nothing to complain about
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A
Rating: 5 out of 5
Product meeting my expectations!!
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A
Rating: 2 out of 5
gsm alarm power failure product: not very reliable compared to smartphone connection.
Why not create a possible connection on the operators' box and moreover today connections are more in 4G and 5G.
I regret my purchase which also costs me 5 euros per month without being sure that during my absence I will be informed of a possible outage.......
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Why not create a possible connection on the operators' box and moreover today connections are more in 4G and 5G.
I regret my purchase which also costs me 5 euros per month without being sure that during my absence I will be informed of a possible outage.......
Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for the feeling about this product.
I have different answers to provide you:
- A connection on the internet box is not possible because the box itself would be cut off in case of a power outage, thus rendering the alert system inoperative...
- 4G/5G networks: unfortunately, this would be worse because these networks do not yet cover the entire territory (about 83% currently) as is the case for 2G + 3G networks (about 95%). Moreover, network penetration in buildings is also lower.
Finally, this technology still being expensive, it would make the device unnecessarily costly.
- There is no direct connection between your device and your smartphone: the device sends an SMS and/or call directly on the mobile network (like any mobile phone), then your smartphone will ring like a call/SMS received by any of your contacts.
If the connection is not reliable, it is because the network is not sufficient, either on the device (depending on where you have installed it), or on your smartphone (depending on where you are). For a weak network problem, it is rather at the level of the choice of operator that you need to turn.
If it is the device that does not receive correctly (see the GSM level in the SMS report), you can either change the operator of the inserted SIM card to choose an operator with a better signal, or add an antenna extension that would allow you to place it outside and thus receive a better signal with the existing operator.
As a reminder, although your annoyance does not directly concern the device you ordered, you could return the product if it did not suit you, this is the whole principle of our "Satisfied or Refunded 30 days" period to avoid this kind of dissatisfaction.
Do not hesitate to contact our services for more assistance, we are here to help you and our number is not surcharged.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
Sorry for the feeling about this product.
I have different answers to provide you:
- A connection on the internet box is not possible because the box itself would be cut off in case of a power outage, thus rendering the alert system inoperative...
- 4G/5G networks: unfortunately, this would be worse because these networks do not yet cover the entire territory (about 83% currently) as is the case for 2G + 3G networks (about 95%). Moreover, network penetration in buildings is also lower.
Finally, this technology still being expensive, it would make the device unnecessarily costly.
- There is no direct connection between your device and your smartphone: the device sends an SMS and/or call directly on the mobile network (like any mobile phone), then your smartphone will ring like a call/SMS received by any of your contacts.
If the connection is not reliable, it is because the network is not sufficient, either on the device (depending on where you have installed it), or on your smartphone (depending on where you are). For a weak network problem, it is rather at the level of the choice of operator that you need to turn.
If it is the device that does not receive correctly (see the GSM level in the SMS report), you can either change the operator of the inserted SIM card to choose an operator with a better signal, or add an antenna extension that would allow you to place it outside and thus receive a better signal with the existing operator.
As a reminder, although your annoyance does not directly concern the device you ordered, you could return the product if it did not suit you, this is the whole principle of our "Satisfied or Refunded 30 days" period to avoid this kind of dissatisfaction.
Do not hesitate to contact our services for more assistance, we are here to help you and our number is not surcharged.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
A
Rating: 5 out of 5
The battery arrived in perfect condition. It works wonderfully
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V
Rating: 5 out of 5
service and after sales excellent
A
Rating: 5 out of 5
Hello
Very satisfied with the good quality products, the process on the site is great and for additional information no worries, the follow-up is correct. Thanks to the whole team for their seriousness and work.
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Very satisfied with the good quality products, the process on the site is great and for additional information no worries, the follow-up is correct. Thanks to the whole team for their seriousness and work.
A
Rating: 5 out of 5
Very good services no problem
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A
Rating: 5 out of 5
SUPER
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V
Rating: 5 out of 5
Excellent service, arrived on time, good product
A
Rating: 5 out of 5
I am very satisfied. On the site everything is available including the manuals, everything is well detailed. The team is very responsive, friendly, I got all the information I needed and well advised. Fast delivery. Well done!
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A
Rating: 5 out of 5
A team of professionals at your service and listening to you. To recommend. A big thank you to you
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A
Rating: 5 out of 5
Good equipment
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A
Rating: 5 out of 5
very good responsiveness real pros
you have to buy French
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you have to buy French
A
Rating: 5 out of 5
Great, very useful for me
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A
Rating: 5 out of 5
not yet fully installed this alarm...but all the tests carried out are very satisfactory....(because it is very imperative to spend a week understanding and trying everything on the kitchen table!....it's even fun!!!.... nothing to complain about
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A
Rating: 5 out of 5
very good and attentive because I had called for advice before ordering
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A
Rating: 5 out of 5
Perfect delivery, on the agreed date and I am very satisfied. I recommend.
fanafn
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fanafn
A
Rating: 5 out of 5
top product
perfect for its use
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perfect for its use
A
Rating: 5 out of 5
Very good product, I recommend it
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A
Rating: 4 out of 5
Good
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A
Rating: 5 out of 5
very serious site thank you
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A
Rating: 5 out of 5
Received within the announced deadlines and quality products and advice
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A
Rating: 5 out of 5
deadline respected ok
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A
Rating: 5 out of 5
All good. Very good.
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A
Rating: 4 out of 5
Very clear site, fast delivery, no problems
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A
Rating: 5 out of 5
Good product
Fast delivery
Very happy
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Fast delivery
Very happy
A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Very satisfied in every way, advice, welcome, delivery, I recommend
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A
Rating: 5 out of 5
No surprises Everything works perfectly
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V
Rating: 5 out of 5
Very professional service - good website easy to order. Even though we are in the middle of lock-downs for the Corona Virus the delivery was quick.
Response from Ultra Secure (ultrasecuredirect.com)
Thank you for the review, they are all read and appreciated
Best Regards
Mark
Best Regards
Mark
V
Rating: 5 out of 5
Excellent web site, easy to browse the products and all the detail you need to make an informed choice. Well done.
V
Rating: 5 out of 5
Good items, fast delivery
V
Rating: 5 out of 5
Very pleased with product and the service
V
Rating: 4 out of 5
Website was efficient and item arrived quickly and was wrapped well.
V
Rating: 5 out of 5
Easy to order, fast delivery, good product
V
Rating: 5 out of 5
First time using this company and so nice to get a company that delivers what it promises. From start to finish they have been excellent.
V
Rating: 5 out of 5
An excellent product, an auto mains torch. I previously had something else, not much cheaper and it failed.
V
Rating: 4 out of 5
Good service