Ultra Secure consistently delivers promptly and reliably, with fast shipping and on-time or early delivery across multiple mentions. The product quality and ease of installation are highlighted by clear instructions, straightforward setup, and well-functioning devices such as intercoms and alarms that work effectively right away. Customer service is repeatedly praised for responsiveness, politeness, and helpful problem resolution, including prompt follow-ups and attentive assistance when issues arise. Teams are described as professional and knowledgeable, providing accurate advice and ensuring orders meet stated needs and specifications.
These are first class items. The delivery was as notified. Any problems, a phone call will do the trick for you. Very good customer service.
Response from Ultra Secure (ultrasecuredirect.com)
Thank you for taking your time to do this review, much appreciated
Regards
Mark
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2019
Very good, impeccable service, careful and attentive. I recommend!
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Verified Buyer
Rating: 5 out of 5
following a purchase from 11/01/2020
I am delighted] with the outside sensor and the dummy camera all delivered on time. I would recommend ordering the free catalogue
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Verified Buyer
Rating: 5 out of 5
following a purchase from 13/01/2020
Well priced, good easy to use website and fast delivery
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Verified Buyer
Rating: 5 out of 5
following a purchase from 30/11/2019
Easy enough to find what I wanted. Ordering was straightforward and the item came very promptly. It was well packaged and had sufficiently clear instructions. Prior to ordering, I had a technical query about an item I already had that I thought might be obsolete. It was dealt with extremely well and thoughtfully by someone who went out of his way to help. It was over and above what I might expect to get from a normal reputable company, it felt like a very customer-oriented, family firm. I've recommended Ultrasecure Direct to a number of people and will continue to do so.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 09/01/2020
Excellent service and arrived on time and I was very happy with the quality of my item.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 09/01/2020
First class service, would recommend to others in the trade.
Will be ordering more products from your company very shortly.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 04/01/2020
A1 100%
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 07/01/2020
Hi Guys
Yes I have set the system up and am happy with it apart from one thing.
When I receive a text to inform me the system has operated its in what appears to be Chinese !!!!! Unfortunately my understanding of "Mandarin" isn't exactly fluent.
That said I thought it was hilarious tbh
anything we can do to change to English please !!!
Response from Ultra Secure (ultrasecuredirect.com)
Hello, thank you for the review, our SIM Card provider has changed supplier and are aware of this issue. They have raised it with the network who are now working on a fix, once fixed your SIM Card should revert to English. Thank you for your patience.
Regards
Mark
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 05/01/2020
The web site was good, easy to find what you are looking for. The alarm I bought for my workshop works well, is doing what it is supposed to do. Thank you
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 03/01/2020
Fast delivery on the item ordered . Rang them up with a technical problem I had the chap I spoke to was very helpful he sorted it out
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 04/01/2020
I ordered a wireless intercom with extra mains adaptor and external aerial. Unfortunately, when the order arrived, the aerial and mains adaptor was missing.
After one simple phone call they had the items sent out that day and they were with me the next day.
It was a simple mistake that was rectified straight away. We all make mistakes but it's how they are dealt with that counts !!!
So 5 stars for Ultrasecuredirect !!!
I would not hesitate to recomend them to anyone !!!!!!!! Thank you.
Pickup on site, excellent relationship and very good advice from the seller, 100% satisfied
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Verified Buyer
Rating: 5 out of 5
following a purchase from 02/01/2020
Both pre and post sales the people I spoke to were helpful and knowledgable
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Verified Buyer
Rating: 4 out of 5
following a purchase from 02/01/2020
Site was easy to use. Product I required was available. Easy checkout. Prompt delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2019
Nothing to say... attentive, professional, responsive... Keep it up
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/12/2019
Nothing to say, second order always top!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/12/2019
Perfect!! Good after-sales service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2019
Extra customer service and good advice. Equipment operational upon receipt. Fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/12/2019
Everything is perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/12/2019
A warm welcome, very well informed and very fast product shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2019
Excellent product, fast delivery, serious team, well done and thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2019
Super, very good product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2019
Very fast delivery, product conforms to the description, good power sirens, only downside, the call only comes after a minute on my phone and therefore the alarm stops before but I still recommend the product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2019
Advice, product, price. True professionals. Thank you
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Verified Buyer
Rating: 5 out of 5
following a purchase from 31/12/2019
I contacted the technical department who were first class and talked me through a re programme of my alarm . I then ordered 2 items of equipment which I received within 48hrs.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2019
Be careful to avoid SFR as a provider with SIM cards that are only DATA
we still haven't been able to use the cameras with these cards (it's already been over a month)
the equipment works very well with the SIM cards we retrieved from other phones
On the other hand, for the USB cards, it would be good to indicate in your description that MICRO CARDS are needed, we also end up with large model USBs that no one wants to take back
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Verified Buyer
Rating: 5 out of 5
following a purchase from 31/12/2019
Great company good to deal with. Accepted me returning item no bother! Good products got protect 800 alarm!
We have had your alarm on our garden shed (which has previously been broken into). The alarm box started giving false alarms, so I spoke to your technical support, who was very helpful and narrowed the problem down to the bell box. He then made some useful suggestions. I tried these, but to no affect. Accordingly I ordered a new box which was delivered efficiently. This now works fine.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2019
This is not the first purchase I have made on this site. Very well advised and the setup was well explained for the purchase of an outdoor camera that I just bought.
I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2019
very responsive
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Verified Buyer
Rating: 5 out of 5
following a purchase from 27/12/2019
Brilliant service very good communication and excellent products.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 29/12/2019
Very satisfactory
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Verified Buyer
Rating: 5 out of 5
following a purchase from 29/12/2019
Excellent service and price
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Verified Buyer
Rating: 5 out of 5
following a purchase from 29/12/2019
Prompt delivery, well manufactured product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2019
Professionalism, respect for deadlines, and, moreover, friendly interlocutors. I wish to encounter these qualities more often.
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