Customer reviews of Ultra Secure (ultrasecuredirect.com)

9,6 /10

Based on 10 905 published reviews

5 9 239 85% 4 1 343 12% 3 240 2% 2 37 0% 1 46 0%

Summary of reviews

Ultra Secure consistently delivers promptly and reliably, with fast shipping and on-time or early delivery across multiple mentions. The product quality and ease of installation are highlighted by clear instructions, straightforward setup, and well-functioning devices such as intercoms and alarms that work effectively right away. Customer service is repeatedly praised for responsiveness, politeness, and helpful problem resolution, including prompt follow-ups and attentive assistance when issues arise. Teams are described as professional and knowledgeable, providing accurate advice and ensuring orders meet stated needs and specifications.

Reviews 2, 4 and 5 stars

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Acheteur Vérifié

Published on 26/09/2017 à 17h48 following a purchase from 17/06/2017

Products conforming and shipped quickly.

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Verified Buyer

Published on 26/09/2017 à 13h54 following a purchase from 17/09/2017

Excellent service and quality products.

Acheteur Vérifié

Published on 25/09/2017 à 17h55 following a purchase from 01/09/2017

Well conforms to the description, fast delivery, serious site

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Acheteur Vérifié

Published on 25/09/2017 à 14h45 following a purchase from 26/07/2017

Documentation to be reviewed on details that matter. Thank you

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Acheteur Vérifié

Published on 25/09/2017 à 10h50 following a purchase from 31/05/2017

good

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Acheteur Vérifié

Published on 25/09/2017 à 01h00 following a purchase from 04/09/2017

I appreciated the professionalism of the people I spoke to on the phone, friendly, available, serious, attentive to customer needs and giving good advice. I recommend

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Acheteur Vérifié

Published on 24/09/2017 à 21h53 following a purchase from 22/08/2017

satisfactory

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Acheteur Vérifié

Published on 24/09/2017 à 21h12 following a purchase from 28/07/2017

Very reliable site.

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Acheteur Vérifié

Published on 24/09/2017 à 20h50 following a purchase from 06/09/2017

Available and professional interlocutor. A real after-sales service with customer satisfaction as a priority. I ordered from Sécuritémarché on a friend's recommendation.

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Acheteur Vérifié

Published on 24/09/2017 à 11h40 following a purchase from 26/06/2017

First, the forgetting of part of the items was quickly returned. Otherwise, one of the alarms does not work properly. Needs improvement.

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Response from Ultra Secure (ultrasecuredirect.com) Published on 02/10/2017

Hello,

Once again, please accept our apologies for the omission of some batteries in your package. As you mentioned, this was rectified as soon as you called.

Regarding the mentioned defect, I indeed have a call from you on July 21 where the technician provided you with answers. Has this not brought any improvement? We have not heard from you since. Please do not hesitate to contact us so that we can assist you and, if necessary, exchange the device which is of course under warranty, so there is no question of you being left with a semi-functional device.

The technicians are available at your convenience from Monday to Friday from 9 am to 6 pm at 09 72 30 88 88 (for your information, this number is not premium rate), they will be able to provide you with the necessary assistance.

Best regards,
Christopher

Acheteur Vérifié

Published on 24/09/2017 à 08h37 following a purchase from 03/06/2017

no none

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Acheteur Vérifié

Published on 24/09/2017 à 08h27 following a purchase from 24/08/2017

Good advice over the phone and fast delivery

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Acheteur Vérifié

Published on 24/09/2017 à 08h00 following a purchase from 29/06/2017

Very good product and easy to set up, I recommend it

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Acheteur Vérifié

Published on 23/09/2017 à 18h19 following a purchase from 23/08/2017

GOOD

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Acheteur Vérifié

Published on 23/09/2017 à 16h07 following a purchase from 03/07/2017

Good equipment, good phone reception.

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Acheteur Vérifié

Published on 23/09/2017 à 15h53 following a purchase from 06/09/2017

Competent and very professional.

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Acheteur Vérifié

Published on 23/09/2017 à 15h32 following a purchase from 24/08/2017

Very good products and after-sales service

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Acheteur Vérifié

Published on 23/09/2017 à 14h25 following a purchase from 05/07/2017

Nothing to complain about, very professional

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Acheteur Vérifié

Published on 23/09/2017 à 13h50 following a purchase from 27/07/2017

Everything went well.

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Acheteur Vérifié

Published on 23/09/2017 à 12h34 following a purchase from 25/07/2017

very effective after-sales service

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Acheteur Vérifié

Published on 23/09/2017 à 12h27 following a purchase from 19/07/2017

efficiency and very good reception

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Acheteur Vérifié

Published on 23/09/2017 à 11h35 following a purchase from 20/06/2017

GOOD EQUIPMENT

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Acheteur Vérifié

Published on 23/09/2017 à 09h01 following a purchase from 06/09/2017

Very happy with my purchase. Thank you, have a good day, I have saved your contact details. M BORN

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Acheteur Vérifié

Published on 23/09/2017 à 08h31 following a purchase from 07/09/2017

Reliable and fast

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Acheteur Vérifié

Published on 23/09/2017 à 07h04 following a purchase from 22/06/2017

Good site with impeccable after-sales service following a problem, thank you again

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Acheteur Vérifié

Published on 22/09/2017 à 23h04 following a purchase from 27/06/2017

Very good! Advice given over the phone... respect for deadlines... reliable equipment!

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Acheteur Vérifié

Published on 22/09/2017 à 21h15 following a purchase from 22/06/2017

Courteous, competent, and serious interlocutors. Great quality of service.

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Acheteur Vérifié

Published on 22/09/2017 à 20h34 following a purchase from 01/08/2017

no issues

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Acheteur Vérifié

Published on 22/09/2017 à 20h33 following a purchase from 10/09/2017

order received quickly. personal alarm meets my expectations.

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Acheteur Vérifié

Published on 22/09/2017 à 20h10 following a purchase from 07/08/2017

very good

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Acheteur Vérifié

Published on 22/09/2017 à 19h59 following a purchase from 24/08/2017

serious, all advice is given

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Acheteur Vérifié

Published on 22/09/2017 à 19h47 following a purchase from 01/08/2017

excellent site to recommend

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Acheteur Vérifié

Published on 22/09/2017 à 19h37 following a purchase from 02/06/2017

good advice and fast delivery

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Acheteur Vérifié

Published on 22/09/2017 à 19h31 following a purchase from 30/08/2017

Products with excellent value for money, a very responsive team in case of problems, nothing to complain about except that: "it's serious and of good quality"

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Acheteur Vérifié

Published on 22/09/2017 à 19h18 following a purchase from 18/08/2017

everything went as planned...order, delivery I noted nothing negative

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Acheteur Vérifié

Published on 22/09/2017 à 18h40 following a purchase from 08/07/2017

good

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Acheteur Vérifié

Published on 22/09/2017 à 18h23 following a purchase from 09/06/2017

very good, impeccable service careful and attentive yes I recommend it, a great team listening to customers

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Acheteur Vérifié

Published on 22/09/2017 à 17h51 following a purchase from 08/07/2017

Very easy to use site. I found exactly what I needed right away. The product shipment was very fast. The instructions and installation were very easy. I am happy with my purchase on the site securitemarche.fr and I recommend it.

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Acheteur Vérifié

Published on 22/09/2017 à 17h09 following a purchase from 11/07/2017

very responsive, easy to use

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Acheteur Vérifié

Published on 22/09/2017 à 17h00 following a purchase from 19/06/2017

Effective.

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