English 
V
Rating: 5 out of 5
Excellent service.....highly recommended
Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
Summary of reviews
Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
Reviews 2, 4 and 5 stars
Reset filtersV
Rating: 5 out of 5
Good valve for money, I use it for my caravan and it works very well
V
Rating: 5 out of 5
Great, excellent
V
Rating: 5 out of 5
Informative product descriptions & helpful pre-order customer service regarding suitability of specific product for end application. Prompt & reliable delivery.
V
Rating: 4 out of 5
Delivered on time as agreed
V
Rating: 4 out of 5
easy to naviagte and pay
V
Rating: 5 out of 5
Very quick service
V
Rating: 5 out of 5
Excellent service
V
Rating: 5 out of 5
Easy to navigate. Good shopping experience ang delivery was prompt.
V
Rating: 5 out of 5
good service and quick postage
V
Rating: 5 out of 5
Does exactly as it say's and works very well even with the additional remote sounder, setup was simple and will probably add more to the circuit
V
Rating: 5 out of 5
Amazing lock and arrived very quick.
V
Rating: 5 out of 5
Works well, easy to use.
V
Rating: 5 out of 5
The engineer came when he said that he would and fitted the Tracker. He was courteous and efficient.
V
Rating: 5 out of 5
Found what I needed easily and the item was perfect for my needs at reasonable cost. Would definitely recommend.
V
Rating: 2 out of 5
Apart the fact that I have received my package...service and delivery was terrible...I have not received any calls when the guy showed up at the door, despite the fact that I was home and there is no option to call anyone and help me about it. I had to change the option on the website to receive the package somewhere else and wait for another day just because it was hard for your guy to give me a call. I understand that you are always on the road and you have to make other deliveries, but it doesn't take more than 1 minute to show your customers some respect. I would definetly not use this service again.
Response from Ultra Secure (ultrasecuredirect.com)
Dear Customer
Thank you for the review, the problem with this delivery was that you requested in notes on the order for a delivery after 6pm, this was not an option being offered by any of our couriers (the couriers delivery hours are 8am - 6pm). Because of this we contacted you before the despatch on the 24th June 9.06 am by email (copy available) informing you that this option was not possible. We offered you alternative options including 1) a text message with a one hour delivery slot, 2) redirect the delivery to another address including your work address, 3) we could ask the courier to leave the package in a safe location for you , 4) or a full refund on the order. We did not receive an answer therefore we had no alternative but to despatch as you would be waiting for your good. We are very sorry this delivery didn't go as smooth as normal, but due to the facts listed above we would ask you to reconsider the score of the review.
Thank you for the review, the problem with this delivery was that you requested in notes on the order for a delivery after 6pm, this was not an option being offered by any of our couriers (the couriers delivery hours are 8am - 6pm). Because of this we contacted you before the despatch on the 24th June 9.06 am by email (copy available) informing you that this option was not possible. We offered you alternative options including 1) a text message with a one hour delivery slot, 2) redirect the delivery to another address including your work address, 3) we could ask the courier to leave the package in a safe location for you , 4) or a full refund on the order. We did not receive an answer therefore we had no alternative but to despatch as you would be waiting for your good. We are very sorry this delivery didn't go as smooth as normal, but due to the facts listed above we would ask you to reconsider the score of the review.
V
Rating: 5 out of 5
Clear and easy to use.
V
Rating: 5 out of 5
Excellent product does exactly what the manufacturers claim. Very happy customer.
V
Rating: 5 out of 5
VFM. Delivered promptly. Does exactly what it says on the tin.
V
Rating: 5 out of 5
Fast and prompt service. Highly recommend seller
V
Rating: 4 out of 5
Very good service alarm was easy to setup
V
Rating: 5 out of 5
we found them most helpful, with excellent response to a problem.
V
Rating: 5 out of 5
have used this company before, very happy with their customer service, very friendly and helpful. products are excellent. would recommend them to anyone.
V
Rating: 5 out of 5
Great range of products, very quick delivery and most important thing - helpdesk response very quick and very professional and helpful.
V
Rating: 5 out of 5
Easy to order and fast delivery
V
Rating: 5 out of 5
Speedy delivery + exellent phone advise.
V
Rating: 5 out of 5
Clear and easy to navigate
A
Rating: 5 out of 5
Fast, good advice, good reception
Translated reviews
V
Rating: 5 out of 5
fast delivery and ordered items appear good quality.
V
Rating: 5 out of 5
Very quick delivery, product was easy to setup and test once the SIM was registered. Not used so far in planned location so not tested it fully but reckon it will do the job that is required
V
Rating: 5 out of 5
Just very good and happy with my order
V
Rating: 5 out of 5
Good experience fast delivery I am happy with your service even though the goods were more expensive
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V
Rating: 5 out of 5
very happy with my product
V
Rating: 5 out of 5
Easy to navigate excellent products terrific prices
V
Rating: 5 out of 5
Great to deal with
V
Rating: 5 out of 5
Well laid out website. Very helpful gentleman on the phone when I decided to add to my order after putting it through. Excellent alarm system for my needs. Would definitely recommend Ultra Secure as a company and for their products.
V
Rating: 4 out of 5
Good service and delivery. Security post ordered was actually over packaged - a box within a box and then bubblewrap-all for a steel post! Crazy. However, the post is good. Only thing is the bolts supplied are very short and although they are into concrete - it would be more secure with longer bolts as I believe this post could easily be knocked over.
V
Rating: 5 out of 5
Great. Recommend them.
A
Rating: 5 out of 5
Everything is perfect:
- compliance of products
- delivery times
- packaging
Translated reviews
- compliance of products
- delivery times
- packaging
V
Rating: 5 out of 5
Excellent seller. Will use again.