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V
Rating: 5 out of 5
Very good company to deal with and delivery was very fast, I would recommend them to friend and other companies
Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 905 published reviews
Summary of reviews
Ultra Secure consistently delivers promptly and reliably, with fast shipping and on-time or early delivery across multiple mentions. The product quality and ease of installation are highlighted by clear instructions, straightforward setup, and well-functioning devices such as intercoms and alarms that work effectively right away. Customer service is repeatedly praised for responsiveness, politeness, and helpful problem resolution, including prompt follow-ups and attentive assistance when issues arise. Teams are described as professional and knowledgeable, providing accurate advice and ensuring orders meet stated needs and specifications.
Reviews 2, 4 and 5 stars
Reset filtersV
Rating: 5 out of 5
Excellent knowledgable and very helpful staff . Super product simple to install setup and operate . Very highly recommended
V
Rating: 5 out of 5
Called the shop to let them know the system wasn't picking up as strong as signal as we required. No hassle larger antenna sent and now operating as required. Thanks for the customer care.
V
Rating: 5 out of 5
Always excellent service. Thanks.
V
Rating: 5 out of 5
Very good efficient service.
V
Rating: 5 out of 5
Very good the people answering phone very good.
On order just received their cataloque was enclosed. Wow !!!!!!! it was "GREAT" with many ideas to think about
On order just received their cataloque was enclosed. Wow !!!!!!! it was "GREAT" with many ideas to think about
V
Rating: 5 out of 5
Reliable and timely
V
Rating: 5 out of 5
Excellent choice. Wonderful advice line. Rapid delivery from on line shop.
V
Rating: 5 out of 5
good also use telephone support they were very hepful
V
Rating: 5 out of 5
Great service and excellent product
V
Rating: 5 out of 5
great product range, very happy with purchase and delivery
V
Rating: 5 out of 5
Good service and good information re product
V
Rating: 5 out of 5
Very nice!
V
Rating: 5 out of 5
Great product and quick delivery
V
Rating: 4 out of 5
the item wasn't in stock at the time of ordering, after a call from the supplier and arrangements made all worked out perfectly, cannot find fault, good service
V
Rating: 5 out of 5
Excellent service, good products and technical backup from friendly staff.
V
Rating: 5 out of 5
Very easy to use and find the product you want
V
Rating: 5 out of 5
Website easy to use and self explanatory. Great company.
V
Rating: 5 out of 5
very good
V
Rating: 4 out of 5
Efficient and heloful. Their carriers let down a good company
V
Rating: 5 out of 5
Unfortunately the driveway alert system that I ordered was not suitable, but Ultrasecure were extremely helpful and the returns process was efficient.
V
Rating: 4 out of 5
My order arrived on time and had satisfactory help with my query
V
Rating: 5 out of 5
The item, is extremely clever, the set up instructions are very clear and concise and following the registration of the sim card we received voice and text messages when an alarm test was initiated, all in all VERY HAPPY
V
Rating: 5 out of 5
Good product, instructions really clear and received quickly.
V
Rating: 5 out of 5
Good accurate information and an excellent product.
V
Rating: 5 out of 5
I would recommend these people, very helpful and obliging.
V
Rating: 5 out of 5
Very pleased with the products and service received from ultrasecuredirect.com
V
Rating: 5 out of 5
Good
V
Rating: 5 out of 5
1st class service, would highly recommend. Thanks
V
Rating: 5 out of 5
Brilliant
V
Rating: 4 out of 5
Informative site with a number of useful products howver witbin two days the remote control is no longer working tried changingbattery still no joy i have emailed company but no reply so far
V
Rating: 5 out of 5
Not good at all hardly get signal one min it comes on next time blank screen or wrong address would not recommend biketrac very poor product
V
Rating: 5 out of 5
Very good. I have used before, still excellent. Thank you.
V
Rating: 4 out of 5
1. The Good Bits -
a, Very good all-round quality
b, Delivery excellent
c. I went for the 20m PIR cameras in general the are very good and do what it says on the tin
d. The helpline is very good I used the e mail one.
2. The not so good bits -
b. The instructions are not always clear in particular to a guy like me who in not technical minded, but also in some cases are in pigeon English I guess Chinese. as a consequence it took me longer to set up, had to try lots of options before I got to the system I have today.
3. The PIR sensor sees more than the camera shows as a consequence I have lots of recordings on the camera that I have on the fence line with the next door neighbour which bear no resemblance of what I'm seeing, and also have lots of unnecessary recordings ( I think the PIR sensors foliage) may be wrong.
4. Because of this I have decided not to install the remote monitoring as I would never be off the phone.
3. Overall
Still very satisfied with the system but have decided to stick with the two cameras for now until I get more familiar with the system and the technical jargon in the manual in trying to decipher some of the terminology.
I would recommend this system to anyone who is technically minded or who is very patient, I would also recommend to the supplier/manufacturer to provide a more user friendly manual.
I will be touching base with your helpline in the near future to try and iron out some of the issues I have.
Best Regards
Jim
a, Very good all-round quality
b, Delivery excellent
c. I went for the 20m PIR cameras in general the are very good and do what it says on the tin
d. The helpline is very good I used the e mail one.
2. The not so good bits -
b. The instructions are not always clear in particular to a guy like me who in not technical minded, but also in some cases are in pigeon English I guess Chinese. as a consequence it took me longer to set up, had to try lots of options before I got to the system I have today.
3. The PIR sensor sees more than the camera shows as a consequence I have lots of recordings on the camera that I have on the fence line with the next door neighbour which bear no resemblance of what I'm seeing, and also have lots of unnecessary recordings ( I think the PIR sensors foliage) may be wrong.
4. Because of this I have decided not to install the remote monitoring as I would never be off the phone.
3. Overall
Still very satisfied with the system but have decided to stick with the two cameras for now until I get more familiar with the system and the technical jargon in the manual in trying to decipher some of the terminology.
I would recommend this system to anyone who is technically minded or who is very patient, I would also recommend to the supplier/manufacturer to provide a more user friendly manual.
I will be touching base with your helpline in the near future to try and iron out some of the issues I have.
Best Regards
Jim
V
Rating: 5 out of 5
Very clear and informative site. Delivered free by courier within 24 hours. What's not to like!
V
Rating: 5 out of 5
Very clear, very quick, very good!
V
Rating: 5 out of 5
Batteries supplied didn't last a week
V
Rating: 5 out of 5
Great, arrived on time.
V
Rating: 5 out of 5
Fantastic
V
Rating: 5 out of 5
Very good would use again no problems