Customer reviews of Ultra Secure (ultrasecuredirect.com)

9,6 /10

Based on 10 832 published reviews

5 9 175 85% 4 1 340 12% 3 239 2% 2 36 0% 1 42 0%

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

Reviews 2, 4 and 5 stars

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Acheteur Vérifié

Published on 27/02/2023 à 20h32 following a purchase from 01/02/2023

Very satisfied !!!!!

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Acheteur Vérifié

Published on 27/02/2023 à 20h08 following a purchase from 08/02/2023

The product is exactly as advertised. Very simple to use and very practical, I highly recommend this product

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Acheteur Vérifié

Published on 27/02/2023 à 19h05 following a purchase from 06/02/2023

Happy with my outdoor camera, good communication with the technician, top packaging. I recommend ?? Pascal.T

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Acheteur Vérifié

Published on 27/02/2023 à 18h43 following a purchase from 05/02/2023

Item conforms to my expectations. Works well. Good customer service that responds when you have a question. I am satisfied with my purchase.

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Acheteur Vérifié

Published on 27/02/2023 à 18h34 following a purchase from 05/02/2023

Very good, competent and available staff. Top material. I recommend.

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Verified Buyer

Published on 27/02/2023 à 17h57 following a purchase from 19/02/2023

I find this company very helpful and nothing is too much trouble, have used them before and will use them again

Acheteur Vérifié

Published on 27/02/2023 à 17h50 following a purchase from 02/02/2023

Complete satisfaction

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Acheteur Vérifié

Published on 27/02/2023 à 17h35 following a purchase from 26/01/2023

Perfect customer service. It's very rare to find someone on the other end of the line!! Thank you.

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Acheteur Vérifié

Published on 27/02/2023 à 15h37 following a purchase from 14/02/2023

Super happy with the sales service which is very attentive to the customer, asks the right questions and is proactive, without forcing the customer or trying to sell more products than necessary, the site is easy to use and the equipment received (alarm for my camper van) is super easy to install, everything being programmed in advance, so simplicity for the interior assembly in the cell, pure happiness, thank you to the team

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Acheteur Vérifié

Published on 27/02/2023 à 15h36 following a purchase from 06/02/2023

Very serious company. Excellent with the advisor by email. Fast delivery.

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Acheteur Vérifié

Published on 27/02/2023 à 15h04 following a purchase from 09/02/2023

Very good, impeccable service, careful and attentive. I recommend!

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Acheteur Vérifié

Published on 27/02/2023 à 15h02 following a purchase from 06/02/2023

Reliable equipment, clear explanations for installation. Equipment well presented on the site with the possibility of extension starting from the minimum.

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Acheteur Vérifié

Published on 27/02/2023 à 14h54 following a purchase from 13/02/2023

Very good. Staff attentive to the customer. Good explanations. Fast shipping.

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Acheteur Vérifié

Published on 27/02/2023 à 14h54 following a purchase from 07/02/2023

Perfect transaction, meets my expectations, the contacts with all the members involved in this transaction were remarkable in quality and efficiency. Thank you all.

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Acheteur Vérifié

Published on 27/02/2023 à 14h53 following a purchase from 04/02/2023

The order matched, the site is clear, the delivery was correct. I am satisfied

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Acheteur Vérifié

Published on 27/02/2023 à 14h45 following a purchase from 02/02/2023

Order compliant and fast delivery

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Acheteur Vérifié

Published on 27/02/2023 à 14h42 following a purchase from 29/01/2023

Equipment, delivery, advice. Nothing to complain about.

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Acheteur Vérifié

Published on 27/02/2023 à 14h40 following a purchase from 02/02/2023

Fast and quality service

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Verified Buyer

Published on 26/02/2023 à 13h02 following a purchase from 08/02/2023

Brought all on line just what i Needed

Acheteur Vérifié

Published on 25/02/2023 à 07h53 following a purchase from 04/12/2022

Very good. Team attentive to explain everything well. Fast and compliant delivery. Easy to install. Everything works perfectly. Small downside, for the GSM, complicated to find a phone compatible with this SIM format for the step of removing the PIN code => a GSM in Nano SIM would have been more practical!

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Acheteur Vérifié

Published on 22/02/2023 à 12h46 following a purchase from 10/02/2023

Installation of an alarm in a camper van whose startup is more than simple. I chose not to install a door detector and only to install two presence detectors, one in the living area and the other in the storage compartment. It's effective, detection is very quick upon intrusion and the alarm is powerful inside, outside it's average, for more efficiency the technician (nice) advised me to install a third siren in the engine compartment. After several attempts I did not find this solution satisfactory enough, I installed it behind one of the refrigerator ventilation grilles and there it's great, protected from water but not from dust, to be monitored therefore.. On the other hand, the weak point is the microscopic screw (diameter about 1mm) for fixing on the ball joint (not necessarily suitable for a moving camper van) for which no one will have the right screwdriver and you have to force to screw, once messed up you will never find the same one in a hardware store, too bad otherwise it would have been perfect!

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Verified Buyer

Published on 21/02/2023 à 12h21 following a purchase from 13/02/2023

Their technical response is first rate, their products are easy to work with and they work very well.

Verified Buyer

Published on 20/02/2023 à 21h34 following a purchase from 12/02/2023

Quick acknowledgement of order with full listing; and very quick delivery by reputable courier company - so important if the item(s) are needed urgently.

Verified Buyer

Published on 20/02/2023 à 19h27 following a purchase from 12/02/2023

Excellent service and quick delivery A1

Verified Buyer

Published on 20/02/2023 à 17h59 following a purchase from 13/02/2023

A good quality product at a fair price and promptly dispatched and delivered. Previous email inquiry to be sure I was ordering a suitable item was also dealt with quickly. All round excellent customer service.

Verified Buyer

Published on 20/02/2023 à 17h12 following a purchase from 10/02/2023

Very good value and speedy delivery

Verified Buyer

Published on 17/02/2023 à 15h51 following a purchase from 10/02/2023

Very good and worked

Verified Buyer

Published on 17/02/2023 à 14h11 following a purchase from 09/02/2023

Easy to use web site fair prices prompt delivery

Verified Buyer

Published on 15/02/2023 à 15h51 following a purchase from 07/02/2023

First rate

Verified Buyer

Published on 13/02/2023 à 17h26 following a purchase from 04/02/2023

Good product, excellent service.

Verified Buyer

Published on 10/02/2023 à 16h13 following a purchase from 02/02/2023

More than happy , as this is my second purchase of this item .Would recommend this company to anyone .James .

Acheteur Vérifié

Published on 09/02/2023 à 19h20 following a purchase from 14/08/2022

Very good, good product.

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Verified Buyer

Published on 09/02/2023 à 17h19 following a purchase from 02/02/2023

Ordered a post from UltraSecure it arrived quickly but had some damage. I had one phone call and they agreed to pick up the damaged one and supply a new one. That happened within two days. " What more can you ask for well done UltraSecure.

Verified Buyer

Published on 09/02/2023 à 15h09 following a purchase from 01/02/2023

Very good, great service, and I recommend them

Acheteur Vérifié

Published on 07/02/2023 à 20h17 following a purchase from 17/12/2022

Received the order in 3 days. Very satisfied with my autonomous outdoor REOLINK camera to secure my property.

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Verified Buyer

Published on 07/02/2023 à 18h01 following a purchase from 31/01/2023

The product is excellent, does exactly as described and Technical support was very responsive. My issue was resolved quickly and was not a defect with the product. Would highly recommend and will be returning for more products.

Verified Buyer

Published on 06/02/2023 à 19h40 following a purchase from 28/01/2023

Amazing results ordered on Sunday received on Tuesday always have a great turnaround many thanks
Marc M&N Cleaning Specialists.

Verified Buyer

Published on 06/02/2023 à 16h49 following a purchase from 27/01/2023

Good quality goods easy to install seems to be doing what i want it to do protecting my garage good customer service and email replies quick

Verified Buyer

Published on 02/02/2023 à 15h47 following a purchase from 25/01/2023

It took a week for the item to arrive and then only after I contacted the firm saying it had not arrived. The item I got has been activated and worked well.

Response from Ultra Secure (ultrasecuredirect.com) Published on 06/02/2023

Dear Mr Baker We are sorry the Remote Control took a while to deliver, we despatched the goods immediately and sent it by Royal Mail, unfortunately Royal Mail still appear to be struggling in some areas following the disruption of the recent strikes. Hopefully they will be back to normal soon, in the meantime we are sending more parcels by Courier Best Regards Mark

Acheteur Vérifié

Published on 02/02/2023 à 08h27 following a purchase from 16/01/2023

Good product, easy to install all at reasonable prices. Fast delivery. They are very responsive to the customer's needs and available to provide assistance if necessary.

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