Customer reviews of Ultra Secure (ultrasecuredirect.com)

9,6 /10

Based on 10 832 published reviews

5 9 175 85% 4 1 340 12% 3 239 2% 2 36 0% 1 42 0%

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

Reviews 2, 4 and 5 stars

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Acheteur Vérifié

Published on 19/01/2023 à 23h09 following a purchase from 11/12/2022

Good ringtone and within reach on its keychain

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Acheteur Vérifié

Published on 19/01/2023 à 22h41 following a purchase from 28/12/2022

Fast and reliable, I recommend!

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Acheteur Vérifié

Published on 19/01/2023 à 22h13 following a purchase from 29/12/2022

Order received quickly. Excellent service. Good product.

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Acheteur Vérifié

Published on 19/01/2023 à 21h31 following a purchase from 01/12/2022

I received the product well, it was compliant and quick, but the order was for my parents and I received it at my home. By paying via PayPal, my PayPal address replaced the one I had indicated. I realized this immediately. I informed customer service on the site (urgent case) and received no response. I was therefore forced to pay shipping fees (in addition to those already paid on the site and quite expensive) to forward the package. I then contacted customer service again and still received no response.

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Response from Ultra Secure (ultrasecuredirect.com) Published on 20/01/2023

Hello, We sincerely apologize for the inconvenience caused. Our purchasing system never retrieves PayPal details; only those you enter on our site are used, so I am confused about what may have happened. All customer correspondence (email, phone, mail, contact form) is saved in our customer files, but unfortunately, I see no trace of your requests, which explains why you did not receive a response. Did you click on 'Send message'? A confirmation appears in green when your message is sent. In any case, I will ask my customer service to contact you to better understand your complaint, and I remain personally at your disposal if necessary. Best regards, Christopher / securitemarche.fr

Acheteur Vérifié

Published on 19/01/2023 à 21h13 following a purchase from 09/01/2023

Products very well packaged.
They are of good quality and easy to install.
I am delighted with my order

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Acheteur Vérifié

Published on 19/01/2023 à 20h34 following a purchase from 30/11/2022

Excellent
They are attentive to our needs and always available by phone
Congratulations

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Acheteur Vérifié

Published on 19/01/2023 à 19h40 following a purchase from 31/10/2022

Perfect

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Acheteur Vérifié

Published on 19/01/2023 à 19h20 following a purchase from 02/01/2023

Fast shipping, perfect packaging

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Acheteur Vérifié

Published on 19/01/2023 à 19h09 following a purchase from 19/12/2022

Received relatively quickly. Equipment works perfectly. No false alarms.

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Acheteur Vérifié

Published on 19/01/2023 à 18h58 following a purchase from 04/01/2023

Impeccable customer service - impeccable advice - technician always available for advice - delivery without problems - I can only congratulate myself on the services and follow-up and availability.
Highly recommended

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Acheteur Vérifié

Published on 19/01/2023 à 18h49 following a purchase from 28/09/2022

Good: Well-designed site although a bit repetitive, fast delivery, effective product easy to install and use but a bit expensive and with a certain lack of autonomy!

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Acheteur Vérifié

Published on 19/01/2023 à 18h46 following a purchase from 04/12/2022

Order compliant, shipped quickly. The item is well packaged and installation is easy with a manual in French

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Acheteur Vérifié

Published on 19/01/2023 à 18h44 following a purchase from 21/10/2022

Great service, very happy with this merchant, fast shipping and the alarm works very well. Thank you

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Acheteur Vérifié

Published on 19/01/2023 à 18h43 following a purchase from 30/12/2022

Everything is very well explained

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Acheteur Vérifié

Published on 19/01/2023 à 18h21 following a purchase from 01/08/2022

All good. Alarm system as described. After-sales service was available for questions. I made a second order with them.

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Acheteur Vérifié

Published on 19/01/2023 à 18h18 following a purchase from 07/06/2022

Reliable equipment and very easy to use
Responsive and efficient customer service gives very good advice.
I highly recommend.

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Acheteur Vérifié

Published on 19/01/2023 à 18h04 following a purchase from 28/10/2022

Very good site, quality equipment, well packaged everything was OK from A to Z.
Fast delivery within the announced deadlines.
Phone advice, very complete on the choice of materials according to the intended use, good knowledge of the proposed equipment.
I recommend it

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Acheteur Vérifié

Published on 19/01/2023 à 18h00 following a purchase from 21/11/2022

Perfect price, after-sales service

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Acheteur Vérifié

Published on 19/01/2023 à 17h59 following a purchase from 13/12/2022

Product meets expectations. Excellent product and fast delivery. I highly recommend. Very satisfied for 2 external detectors and 1 (with batteries) used for my vehicle parked far from my home... super!!!!

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Acheteur Vérifié

Published on 19/01/2023 à 17h47 following a purchase from 20/11/2022

Quick, I needed information for the purchase and configuration, the customer service is very accessible and competent

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Acheteur Vérifié

Published on 19/01/2023 à 17h30 following a purchase from 11/01/2023

Easy to implement, perfectly suited to the market, thank you

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Acheteur Vérifié

Published on 19/01/2023 à 17h24 following a purchase from 27/10/2022

Very very good for everything. Information, order and shipping, and very kind and patient. I recommend. Thank you again

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Acheteur Vérifié

Published on 19/01/2023 à 17h18 following a purchase from 09/12/2022

Easy to install products, very fast delivery and a phone number with someone who answers if you encounter a problem, pure pleasure. Highly recommend

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Acheteur Vérifié

Published on 19/01/2023 à 17h18 following a purchase from 15/11/2022

Very good advice, competent, welcoming

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Acheteur Vérifié

Published on 19/01/2023 à 17h14 following a purchase from 27/10/2022

thank you

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Acheteur Vérifié

Published on 19/01/2023 à 17h13 following a purchase from 15/11/2022

Very good welcome, very clear explanations, perfect delivery.

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Acheteur Vérifié

Published on 19/01/2023 à 17h06 following a purchase from 04/10/2022

very good professionals! Nothing to complain about... I recommend

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Acheteur Vérifié

Published on 19/01/2023 à 17h01 following a purchase from 08/11/2022

ok super happy

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Acheteur Vérifié

Published on 19/01/2023 à 16h56 following a purchase from 20/10/2022

perfect matches my expectations

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Acheteur Vérifié

Published on 19/01/2023 à 16h56 following a purchase from 09/12/2022

no problem, size of the sensors a bit large, so difficult to hide.

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Acheteur Vérifié

Published on 19/01/2023 à 16h53 following a purchase from 23/12/2022

We are very satisfied with our order. The camera is of very good quality. Thank you

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Acheteur Vérifié

Published on 19/01/2023 à 16h50 following a purchase from 28/12/2022

Overall, correct, the technical service is more honest than the sales service. This is probably because the technicians know the products sold better than those who sell them. But a performing product apart from a few functions that I have not yet managed to master or that do not work. I still recommend. M.D

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Acheteur Vérifié

Published on 19/01/2023 à 16h42 following a purchase from 21/12/2022

Ergonomics and easy search. I have already made several orders and I am satisfied.

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Acheteur Vérifié

Published on 19/01/2023 à 16h38 following a purchase from 10/10/2022

Easy to use, works very well and received the next day, satisfied with my purchase!!

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Acheteur Vérifié

Published on 19/01/2023 à 16h33 following a purchase from 26/06/2022

Very good, nothing to report

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Acheteur Vérifié

Published on 19/01/2023 à 16h30 following a purchase from 22/10/2022

Very satisfied with my purchase. Operation perfectly meets my expectations. Simple material to implement.

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Acheteur Vérifié

Published on 19/01/2023 à 16h29 following a purchase from 16/11/2022

Available staff, attentive, patient, competent and caring.... Bravo and with all my thanks for your help!!!

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Acheteur Vérifié

Published on 19/01/2023 à 16h27 following a purchase from 10/12/2022

The bracelet/pendant meets my expectations. The setup is a bit tedious (you need an old phone with a microchip). The battery life is not sufficient (3 days).

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Acheteur Vérifié

Published on 19/01/2023 à 16h26 following a purchase from 26/07/2022

Hesitant in front of several products that seemed equivalent, I called the sales service. After studying my needs, they advised me on the equipment that suited me. I was delivered the next day. This solution is certainly a bit light for securing a bank but does the job perfectly for an agricultural building

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Acheteur Vérifié

Published on 19/01/2023 à 16h25 following a purchase from 14/12/2022

I called the hotline for advice. Very easy to reach, perfect technical support, order management without problems. Very easy installation.

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