Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
The operation is very random!! Very often, I do not see any external camera, sometimes only 1 (out of 2), rarely both at the same time. However, the Ultracam control box (visible from the cameras and 15m away from them, without obstacles) is located on the roof for better reception of the 4G antenna (located 1000m away). Disappointing!
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, I am sorry for the problems encountered. I see that in the meantime a technician has provided you with advice and is currently waiting for your feedback. Being close to our premises, do not hesitate to come by with your equipment, this will allow us to diagnose more easily. Best regards, Christopher Ultra Secure France (securitemarche.fr)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/12/2020
Hello, I bought this equipment for my daughter who raises Spanish horses and foals, which requires 24/7 monitoring. After trying other systems that my daughter was not satisfied with for various reasons (installation complications, reliability not up to par, expensive cost for a meager result....), I started searching online for manufacturers of camera systems and discovered your site, which already appeared serious to me given the precise descriptions and easy consultation. I therefore ordered a camera with a little apprehension, I must say, about the quality of the equipment, and to my great surprise upon receiving this equipment, I was more than surprised by the quality of the manufacturing of the said equipment, on which there was nothing to say, especially considering the price. Moreover, when I went with my daughter to Orange to get a 4G chip and showed the equipment to the person in charge of video surveillance systems, he told me he had never seen equipment of this quality in this price range. And I can affirm that the reliability is there because for almost a year of installation (in various places) and use, my daughter is delighted with this equipment that she uses daily. I absolutely do not regret my purchase. I have also talked about it with the company Verisure that manages my home alarm, which unfortunately does not currently offer video surveillance systems (for individuals) that can be managed like your cameras.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 24/10/2021
Quick and very fast delivery excellent service ??
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/02/2021
Easy site, fast delivery, and SUPER PERFECT customer service!! Thank you very much!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/02/2021
Fast service and perfectly executed, as always. I highly recommend this company.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/02/2021
Nothing particular to say, top-notch.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2020
Solar panel detector installed for 1 year, no problems.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/02/2021
Everything was received as expected.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/02/2021
Good quality equipment delivered quickly and professional advice. I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/01/2021
Very reliable and serious company.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/03/2021
Very weak company.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/01/2021
Very good, very responsive after-sales service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/03/2021
Order received as expected and on time.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/03/2021
Works very well. No issues.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/02/2021
Impeccable and fast service. Being very satisfied with your services (1st order in December 2020, I have sold 8 devices to different people).
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Verified Buyer
Rating: 5 out of 5
following a purchase from 22/10/2021
Could not get the colour of Parking Post, however after speaking to a very helpful gentleman we went for another colour and delivered as promised
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/01/2021
No issues, top product site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/02/2021
Fast delivery, high-performance item, very very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/02/2021
Nothing to complain about this product. Happy with this little alarm.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/02/2021
Quality equipment, very responsive customer service and attentive to the customer. Site to recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/03/2021
Top quality, top after-sales service, top price.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/01/2021
Very good team, attentive to its customers. Thank you for your professionalism. Highly recommend without hesitation.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/02/2021
Easy to connect, works very well, the waves carry very far.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/02/2021
Top site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/01/2021
Product functioning normally. I had a false alarm twice.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/02/2021
great
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/03/2021
Camera received on time. Very good operation.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/02/2021
Serious company from order to delivery. I recommend.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 20/10/2021
Easy to order, quick delivery and excellent customer service!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/03/2021
Very good, good advice.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/01/2021
Hello and thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/02/2021
Good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/01/2021
Order received on time. Product as described. I recommend!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/02/2021
I am very satisfied with the purchased product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/02/2021
Nothing to report, compliant and fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/01/2021
Excellent small equipment to secure a garage. Thank you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/02/2021
Fast service, good product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/02/2021
Very good service, very serious, great price, respects the guarantees, security market to recommend without any fear, well done
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/02/2021
Very practical to implement
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/01/2021
Satisfied with the service
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