English 
V
Rating: 5 out of 5
Description of my purchase was clear and accurate. Ordering procedure was easy. The item arrived promptly, and it was exactly what I wanted. Can't fault this company.
Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
Summary of reviews
Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
Reviews 2, 4 and 5 stars
Reset filtersV
Rating: 5 out of 5
GSM silent alarm , from ordering item to delivery then set up to secure my out building probably 48 hrs , say no more , swift service ??????????
V
Rating: 4 out of 5
Very fair prices, super quick delivery and all items as described but packaging contained a lot of non-recylcable polystyrene chips, so only 4 stars, not 5.
Response from Ultra Secure (ultrasecuredirect.com)
Dear Ashley
Thank you for the review and comment, we were using recycled internal packaging up to a few months ago, but our supplier like many others has (and is) experiencing terrible supply chain problems. We will for sure revert back to recycled packaging as soon as it is possible.
Best Regards
Mark
Thank you for the review and comment, we were using recycled internal packaging up to a few months ago, but our supplier like many others has (and is) experiencing terrible supply chain problems. We will for sure revert back to recycled packaging as soon as it is possible.
Best Regards
Mark
V
Rating: 5 out of 5
excellent
V
Rating: 5 out of 5
Excellent product heavy duty as stated fitting instructions provided. I had a technical question which was answered by a simple phone call to the support. Again an excellent service. I requested delivery after a certain date and this was done.. Good value for money
Response from Ultra Secure (ultrasecuredirect.com)
Thank you for taking the time out to do the review, much appreciated
Regards
Mark
Regards
Mark
V
Rating: 5 out of 5
Great product. Great service. Will use again
V
Rating: 5 out of 5
Site navigation and ordering was simple, quick and easy. Delivery was good.
V
Rating: 5 out of 5
Excellent service as with previous orders. Arrived sooner than expected.
Have bought several loop parking barriers from them over the years. Good quality products.
Have bought several loop parking barriers from them over the years. Good quality products.
V
Rating: 5 out of 5
all were 100%
V
Rating: 5 out of 5
Good product and good technical telephone support. Fast free delivery.
V
Rating: 5 out of 5
Prompt shipping. Great product.
V
Rating: 4 out of 5
Very good but we have not fitted it yet as we have only just moved in
V
Rating: 5 out of 5
Very easy. No problems at all.
V
Rating: 4 out of 5
Good value, looks good, a bit more flexible would have been better
V
Rating: 5 out of 5
Good easy to navigate website, strong range with competitive pricing. Great delivery service - received within two days of ordering
V
Rating: 4 out of 5
The site was very clear to use, I spoke to a staff member and they were most helpful.
V
Rating: 5 out of 5
Excellent customer service. I wasn't sure what I needed, after a few helpful email I got the right one. It's fitted and looks great. Very easy to use too.
Thanks
Thanks
V
Rating: 5 out of 5
Ordered one day arrived next day 9.30 can't get better service than that will use them again
Response from Ultra Secure (ultrasecuredirect.com)
Thank you for taking the time to do the review David, most appreciated
Regards
Mark
Regards
Mark
V
Rating: 5 out of 5
Quick delivery easy purchase from website . Not fitted yet but product used before and was perfect for eas of use
V
Rating: 4 out of 5
It's difficult to decide which system to go for as the choice can be overwhelming, but when receiving my order, I was very satisfied with it and despite having some queries, the technical support line was very helpful in resolving them. If I had any criticism, it would refer to the User Manual, where I, as a complete CCTV novice, would prefer to have an explanation what a Load Default or Scan Mode Period is
V
Rating: 5 out of 5
Finding what I needed was easy and straightforward as was placing the order.
Delivery was quick.
Delivery was quick.
V
Rating: 5 out of 5
This is my second Alarm System that was brought from Ultra Secure Direct, and I am over the moon with it. Great technical help and the alarm works like a treat. Thank you guys once again.
V
Rating: 5 out of 5
I received a faulty unit, called them up, excellent no nonsense approach, new unit sent out immediately, I cannot recommend this company enough.
Response from Ultra Secure (ultrasecuredirect.com)
Thank you for taking the time to do a review for us Nigel
Best Regards
Mark
Best Regards
Mark
V
Rating: 5 out of 5
Clear pricing, delivered on time, works better than my previous alarm.
V
Rating: 5 out of 5
Very quick delivery, top seller.
V
Rating: 5 out of 5
This item was easy to find on the website and once ordered arrived promptly. The nice finishing touch was that the alarm had been pre-programmed before dispatch allowing for a quick installation, well done.
V
Rating: 5 out of 5
Hi very pleased with delivery, product was excellent. Does the job it was designed for. Just what I needed. Thank you.
V
Rating: 5 out of 5
Great service and very helpful.
V
Rating: 5 out of 5
Ought from here before, the staff and company cannot do enough for you, the sales and after sales are ther for you.
V
Rating: 5 out of 5
Straight forward purchase, hassle free.
V
Rating: 5 out of 5
I recently purchased a panic button alarm KP9 GSM product from Ultra Secure. I am very happy with the product and customer service.
V
Rating: 5 out of 5
A query was answered via email on a sunday afternoon, and a further query promptly answered using the techline. Excellent.
V
Rating: 5 out of 5
Great product and excellent customer service. Have had to ask them for help and each time so helpful and patient with me, Cannot rate then highly enough/
Response from Ultra Secure (ultrasecuredirect.com)
Thank you for taking the time to do this review Barbara, we do appreciate them all
King Regards
Stu
King Regards
Stu
V
Rating: 4 out of 5
Arrived on time and was bigger and heavier than I expected so well pleased
V
Rating: 5 out of 5
Delivery was very prompt. Save for the fact necessary batteries were missing (those batteries sent the following day after I informed Ultra Secure of same) the product was easy to programme and install and so far is working well. Though I DO NOT accept General Terms and Conditions of Verified Reviews - whatever and whoever they are.
V
Rating: 5 out of 5
Product was exactly what we needed and as described. It was good value and arrived promptly. Great service.
V
Rating: 5 out of 5
The item itself was perfect, just as described. Better it arrived within 24hrs.
V
Rating: 5 out of 5
Great customer service fast delivery
V
Rating: 5 out of 5
Excellent company to deal with
Response from Ultra Secure (ultrasecuredirect.com)
Thank you for taking your valuable time up in doing this review for us Philip, most appreciated
Regards
Mick
Regards
Mick
V
Rating: 4 out of 5
Delivery is excellent, despite concerns about returns the company refunded my original costs excluding return postage and the only problem I had was with the quality of the goods. Some parts of a system did not work, others were poorly described and did not function as described and external units were of such poor manufacture that they would not have survived in the environment for which they were destined. Sad that what is a good company is dealing in such poor quality merchandise.