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V
Rating: 5 out of 5
First class
Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 905 published reviews
Summary of reviews
Ultra Secure consistently delivers promptly and reliably, with fast shipping and on-time or early delivery across multiple mentions. The product quality and ease of installation are highlighted by clear instructions, straightforward setup, and well-functioning devices such as intercoms and alarms that work effectively right away. Customer service is repeatedly praised for responsiveness, politeness, and helpful problem resolution, including prompt follow-ups and attentive assistance when issues arise. Teams are described as professional and knowledgeable, providing accurate advice and ensuring orders meet stated needs and specifications.
Reviews 2, 4 and 5 stars
Reset filtersV
Rating: 5 out of 5
Following a breakin at our premises and the attempted theft of a Caravan from our storage facility we made contact with Ultrasecure direct at visited them . Their advice regarding enhancing our site security by installing a Wifi Camera and Flood light combination was excellent . We made a second purchase of the same unit and have just purchased a third unit . We have been extremley pleased with all aspects of the service from the company and the performance of the equipment . More than happy to give a Five Star rating and would highly recomend the company . .
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V
Rating: 5 out of 5
easy to find, easy to order, easy to install and it works. Thank you!!
V
Rating: 5 out of 5
Excellent service, assistance and advice on the phone and delivery
V
Rating: 5 out of 5
Efficient and fast service
V
Rating: 5 out of 5
Bought a shed alarm after a few local thefts. It was simple to install and is ear piercingly loud. Just the job.
V
Rating: 5 out of 5
Very good product, very quick delivery.
V
Rating: 5 out of 5
Absolutely brilliant when I phoned to make my order. Couldn't be more helpful. When item arrived it was fully paired, and I just had to plug it in. Can't speak highly enough of your customer care, pricing, and delivery
V
Rating: 5 out of 5
Very helpful company, great service
V
Rating: 5 out of 5
Very good product and value for money. Excellent delivery
V
Rating: 5 out of 5
I was very impressed with the delivery in such quick time. Also the after sales service was impeccable, they answered my questions and helped me with a problem I had, thankyou
V
Rating: 5 out of 5
Excellent product and service, easy site to browse.
V
Rating: 5 out of 5
Brilliant product and service. Highly recommend
V
Rating: 5 out of 5
Very easy to order online and detailed information. Excellent delivery. Top customer service. Definitely recommended.
V
Rating: 5 out of 5
Brilliant service, Waiting for new catalogue .
V
Rating: 5 out of 5
Helpful on the phone and fast delivery. Not yet fitted the item so can't comment on the product.
V
Rating: 5 out of 5
Fantastic service all the way through service, and an even better piece of kit ! Thanks Alan Wilkinson, leeds
Response from Ultra Secure (ultrasecuredirect.com)
Hi Alan
Thank you for the review, we really do appreciate all customers taking their valuable time out to give a review, I am glad you were pleased
Have a good Christmas and Healthy New Year
Regards
Mark
Thank you for the review, we really do appreciate all customers taking their valuable time out to give a review, I am glad you were pleased
Have a good Christmas and Healthy New Year
Regards
Mark
V
Rating: 5 out of 5
A good product, simple to install. One small issue that was easily resolved with a short phone call to technical support, who answered the call within five rings.
V
Rating: 5 out of 5
I bought a parking post for my mum because she had an attempted vehicle theft on her drive. It arrived well packaged and was easy to fit. Would highly recommend.
V
Rating: 4 out of 5
Haven't used yet but arrived very quickly and website was easy to use.
V
Rating: 5 out of 5
Helpful on the phone, quick delivery, good products
V
Rating: 2 out of 5
Unable to review my purchase because there was no protective PIR cover and I'm still waiting, not happy!
Response from Ultra Secure (ultrasecuredirect.com)
Dear Sir
I am very sorry we made a mistake on your original order but we did post a replacement hood out to you as soon as we were notified, this was despatched by Royal Mail on the 9th December. We would have expected it to arrive by now, but as we all know the complete parcel & delivery service is really struggling to cope with the huge increase in demand caused by Covid and Brexit. We will however post another one out to you, so hopefully one will arrive very soon. Once again we apologize for the oversight.
Regards
Mark
I am very sorry we made a mistake on your original order but we did post a replacement hood out to you as soon as we were notified, this was despatched by Royal Mail on the 9th December. We would have expected it to arrive by now, but as we all know the complete parcel & delivery service is really struggling to cope with the huge increase in demand caused by Covid and Brexit. We will however post another one out to you, so hopefully one will arrive very soon. Once again we apologize for the oversight.
Regards
Mark
V
Rating: 5 out of 5
Great prou, fast delivery
V
Rating: 5 out of 5
Fast delivery and exactly what I ordered. Great service.
V
Rating: 5 out of 5
Always get a speedy delivery and customer service always available for advice
V
Rating: 4 out of 5
I liked the product. It was programmed for me in advance but for different zone - I bought sensor for leakage and the sensor was programmed for Entrance zone. The programming manual is quite confusing - generally programming is not user friendly enough. The SIM card compartment is proper only for old dimensions of SIM card and this created a problem for me to find out an old mobile phone in order to register the new bought SIM card. Anyhow, product worked perfectly during the tests, so I hope I can rely on it for the purpose it has been bought.
V
Rating: 5 out of 5
Fast delivery, early days but the system seems to work well.
V
Rating: 5 out of 5
Spot on, arrived in the post few days later, easy to set up, clear instructions, all working.
V
Rating: 5 out of 5
Excellent service thank you. Fast delivery
V
Rating: 5 out of 5
Excellent!
V
Rating: 5 out of 5
Good product, delivered very promptly. Instructions slightly out of date, but question answered immediately by phone. Thank you.
V
Rating: 5 out of 5
Quick dispatch everything was correct s few queries answered very competent by staff with no hassle will definitely use this company again
Le
Le
V
Rating: 5 out of 5
The product was sent very quickly after ordering, and was all that it said it was on the website.
V
Rating: 5 out of 5
First class service.
Great product's & Reliable as always.
Great product's & Reliable as always.
V
Rating: 5 out of 5
Delivered promptly and is exactly as advertised
V
Rating: 5 out of 5
Straight forward order and fast delivery.
V
Rating: 5 out of 5
nice and easy, good service, would recommend all day long.
V
Rating: 5 out of 5
The experience was first class from start to finish. Next day delivery, competitive price and good product'
Telescopic posts are now fitted, just need to get used to raising / locking them.
Telescopic posts are now fitted, just need to get used to raising / locking them.
V
Rating: 5 out of 5
Very good and efficient service. The product was as advertised and arrived well packaged.
V
Rating: 5 out of 5
excellent company and products, with excellent product support. I have a few products from Ultrasecure and they all work great - all at a remote hostile location.