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A
Rating: 5 out of 5
Perfect, additional detector alone to complete the device, a bit expensive I think.
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Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 905 published reviews
Summary of reviews
Ultra Secure consistently delivers promptly and reliably, with fast shipping and on-time or early delivery across multiple mentions. The product quality and ease of installation are highlighted by clear instructions, straightforward setup, and well-functioning devices such as intercoms and alarms that work effectively right away. Customer service is repeatedly praised for responsiveness, politeness, and helpful problem resolution, including prompt follow-ups and attentive assistance when issues arise. Teams are described as professional and knowledgeable, providing accurate advice and ensuring orders meet stated needs and specifications.
Reviews 3, 4 and 5 stars
Reset filtersA
Rating: 5 out of 5
Very responsive.
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V
Rating: 5 out of 5
Superb products and free sales tech support is above and beyond why I expected. I have thick (80mm) doors and although the regular spindle worked OK, they were able to offer a better solution.
A
Rating: 4 out of 5
Very good.
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A
Rating: 5 out of 5
I am very satisfied with my purchase on this site. I found the navigation simple and easy and quickly found the presence detector I was interested in. Regarding the purchased product, I used it throughout the month of August, without any issues.
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A
Rating: 5 out of 5
Very good, easy to install, I bought a card at 2€.
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A
Rating: 5 out of 5
Very good product, too bad it is not well known.
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V
Rating: 5 out of 5
Good informative site, easy to navigate and product arrived quickly. Excellent instructions and now installed and working perfectly.
V
Rating: 5 out of 5
GREAT SERVICE
A
Rating: 5 out of 5
Very good product.
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A
Rating: 4 out of 5
Good.
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A
Rating: 5 out of 5
Everything was super professional, the welcome on the net and on the site Gil Aubert.
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A
Rating: 3 out of 5
Batteries that I had to replace 8 days later. Captures in a very small area.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for this inconvenience, which is obviously not normal. The supplied batteries are new (used only for commissioning and pairing your kit). A functioning of only eight days would represent a considerable number of continuous triggers, but did you do a lot of tests? It seems to me to be an unreachable level, even testing 24/7. It is possible that one of the supplied batteries was defective, it is rare but it can happen. Or, more likely, a defective siren? Keep us informed if this happens again and we will probably proceed with a warranty replacement. Regarding the range, you are probably talking about the remote control which unfortunately has a rather short range in this range, this information is indicated in the product sheet. Best regards, Christopher Ultra Secure France (securitemarche.fr)
A
Rating: 5 out of 5
For an accessory order, I was treated like the main customer of securitemarche and well informed too, great!
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A
Rating: 5 out of 5
Quality advice, speed of order, product in line with our expectations
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A
Rating: 5 out of 5
Competent and attentive staff
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A
Rating: 5 out of 5
Fast delivery, no issues, settings not so simple due to slight translation.
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V
Rating: 5 out of 5
Excellent company, helpful and quick.
A
Rating: 5 out of 5
Excellent material and easy to use. Well done!
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A
Rating: 5 out of 5
No problems, fast delivery
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A
Rating: 5 out of 5
Satisfied, very good communication with the technical service, serious overall!
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A
Rating: 5 out of 5
I was able to easily see the products that suited me on the site. Despite some doubts, I had to call the indicated number twice. Each time I was able to quickly reach a real person on the line and not one of those stupid robots. I got the information I needed after the representative took the time to listen to my question and understand my problem. The material was delivered quickly. Easy to implement, it performs its role perfectly. It has already warned me of a power outage and the movement of a gecko in the room. For the gecko, I could have done without it, but it shows that the material is sensitive and effective for a good quality-price ratio.
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A
Rating: 4 out of 5
Good
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A
Rating: 5 out of 5
Very good site and good products
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A
Rating: 5 out of 5
Excellent products. The customer service by phone is very easily reachable and answered my questions very well for the installation of the alarm.
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A
Rating: 5 out of 5
Very responsive and professional. Very good quality material. Easy to use.
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A
Rating: 5 out of 5
ok good
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A
Rating: 4 out of 5
The phone communication does not work
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for this problem, which is obviously not normal. Rest assured, the devices are tested before shipment and therefore there is no reason why it should not call you. From experience, here are the reasons why calls/SMS are generally not sent on this product: 1- SIM card PIN code not removed: this is mandatory 2- SIM card not activated: we invite you to test it in a phone and validate that it can call and send an SMS 3- Number(s) not configured in the device: please refer to the manual for this 4- Unexpected delay: during a trigger, the device must connect to the network to make calls and SMS, this can take more or less time depending on the installation location (count between 30 seconds and 3 minutes), during which it is of course necessary not to disarm the device with the remote control. Above all, do not hesitate to contact us by phone so that we can assist you, it is a shame to have this product and for it not to call you. Best regards, Christopher Ultra Secure France (securitemarche.fr)
A
Rating: 5 out of 5
Product in line with our expectations. Simplicity of commissioning all after a problem-free delivery. After several months of use, everything is going very well.
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V
Rating: 5 out of 5
Still have the alarm system to fit but all arrived quickly and as ordered. Fingers crossed!
V
Rating: 5 out of 5
The product does exactly as it says, as a VERY reasonable price. It connected to our electric gate seamlessly, although a working knowledge of electronics is useful. Note that it needs 12-24V DC to work - batteries are fine, but a PSU is better.
V
Rating: 5 out of 5
Very pleased with the alarm works brilliant on my caravan, and the prompt delivery
was excellent.
was excellent.
V
Rating: 5 out of 5
Excellent service from the team at ultra secure direct.The parking bollards are excellent quality and I will definitely be ordering from them again in the future.
V
Rating: 4 out of 5
Nice company to deal with, great products.
Courier failed on delivery to site but rectified within a few days.
I would definitely recommend Ultra Secure Direct & will use them again in the near future.
Courier failed on delivery to site but rectified within a few days.
I would definitely recommend Ultra Secure Direct & will use them again in the near future.
V
Rating: 5 out of 5
Great value and delivered within two days
A
Rating: 5 out of 5
Impeccable, nothing to say. Small downside, I find the remote control button too sensitive, it triggers too easily in my pocket.
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A
Rating: 5 out of 5
Very professional and attentive to the customer. Fully satisfied
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A
Rating: 5 out of 5
Hello, everything is perfectly in line with my order
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A
Rating: 5 out of 5
Very good
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A
Rating: 3 out of 5
The installation and setup is easy. However, the device does not call, it only sends an SMS. THE SOUND LEVEL OF THE ALARM DOES NOT MATCH 150 DECIBELS AS ANNOUNCED. (the level is below 90 decibels as the noise from my compressor covers that of the alarm)
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, If the device sends SMS, it means that the GSM connection is correctly established and it can therefore call. Two possible reasons if this is not the case: 1- you have disabled calls (option #8#, see manual page 12) 2- the SIM card plan does not have or no longer has calling capabilities (credit exhausted for example) Regarding the volume, our sheets do not indicate anywhere 150db. This device indeed emits the announced 130db, but the perception of sound can be quite different (depending on frequencies, age, ear, ...). However, a device capable of measuring will indeed show you a volume of 130db (we have approved it ourselves). A fairly easy solution to give you a feeling of a