Customer reviews of Ultra Secure (ultrasecuredirect.com)

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 10 833 published reviews
5 9 176 85% 4 1 340 12% 3 239 2% 2 36 0% 1 42 0%

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

Reviews 3, 4 and 5 stars

Reset filters
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/04/2020
Available, friendly, and competent team.
Translated reviews
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 17/05/2020
All good
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 18/05/2020
Very easy to follow online when ordering, fast dispatch and packaging very good. Would recommend 5 stars.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 16/05/2020
Good product. I was having trouble getting IT set up and technical support was excellent
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 16/05/2020
Excellent service, delivered quickly, works a treat, what else is there to say
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/05/2020
Fast delivery and good advice over the phone.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/05/2020
Perfect.
Translated reviews
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 14/05/2020
I have recently purchased a Battery GSM UltraDIAL Alarm with 2 x BT PIR's & Solar Siren. It arrived very well packaged and on time.
I had a couple of issues setting my alarm up due to not reading the instructions properly and contacted the technical department a couple of times. They were very helpful and knowledgeable and got me up and runing in no time at all.
Very satisfied. Would definitely recommend.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/04/2020
Very good equipment. I recommend.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/05/2020
ALL VERY GOOD.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/04/2020
Fast delivery despite COVID-19. Easy and simple installation.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/05/2020
Product delivered quickly and already configured. This is the second order. I recommend.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/04/2020
Very good product, delivered quickly. Friendly phone service.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/05/2020
Good product.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/05/2020
Quick and clear responses to every request. Delivery within the timeframe and product quality as expected.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/05/2020
Hello, product not bad but in my opinion detection not fast enough.
Translated reviews
Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for that, please feel free to contact our team so we can study your needs, we often have ways to improve customer installations, depending on environments and individual issues. If necessary, we can exchange equipment for something more suitable. Best regards, Christopher Ultra Secure France (securitemarche.fr)
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/04/2020
Top, nothing to say, perfect!!!
Translated reviews
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 13/05/2020
The shed alarm and camera I purchased was disappointing far as to say if the was an intruder the alarm it's self would not scare them off , the sounder is very quite ,overall disappointed with the product
Response from Ultra Secure (ultrasecuredirect.com)
Dear Customer
Sorry you do not like the Siren on the Battery Camera, most customers actually use it in the Covert mode (with no siren) so that the Camera is not being focussed upon by an Intruder (allowing it to take the covert video), some customers would then use a seperate battery alarm so that that takes away any interest in the Camera. Because the device is battery powered it cannot have a big siren as the battery is also powering the Video.
Please Contact Us if you want advice on a louder Alarm.
Regards
Mark
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/05/2020
Great little device, quick setup, no need for IT or electronic background for the setup, it's instant. I have a bell in the kitchen and one in the workshop, allowing me to leave the barrier open.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/05/2020
Website easy to navigate.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/04/2020
Very well-made site with a wide choice of products. Very professional service. I recommend.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/04/2020
The presentation of products on the site is clear. My contact for advice understood my issue well. The delivery time was longer than I had anticipated (but perhaps due to COVID-19). However, I did not understand (or did not read) that the detectors are delivered without support and I am looking for solutions. For the detectors at the ends, I have ideas, but for the central detector, I will not be able to install it. I will use it elsewhere, for another purpose.
Translated reviews
Response from Ultra Secure (ultrasecuredirect.com)
Hello,

First of all, thank you for your positive feedback and rating.

Regarding the supports, no, this is not normal, you should have received them.
Perhaps it was specific supports that you needed?

Do not hesitate to contact our team, we will make checks and can advise you according to your usage.

Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/04/2020
Very good, fast delivery, easy to install product, clear documentation. Nothing to report
I recommend.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/05/2020
Friendly and efficient customer service
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/04/2020
Very good company, with attentive advisors and good advice.
Good products
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/04/2020
Perfect, telephone information at delivery
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/04/2020
Great site, product and great seriousness in delivery despite the lockdown.
I recommend this very high-end French site!
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/05/2020
Very serious, highly recommended
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/05/2020
very good purchase and deadline respected
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/05/2020
Available by phone, efficient, order received very quickly. Perfect.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/04/2020
Very good site, easy and fast order.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/04/2020
material that meets customer expectations
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/04/2020
Superb service, polite, fast, always there to help
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/05/2020
Navigation on the site is simple, quick and compliant order.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/05/2020
Serious site! Order delivered quickly .. top!
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/04/2020
Very good
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/04/2020
Excellent!
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/05/2020
Good advice, fast delivery, already a customer for over 5 years, nothing to complain about
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/05/2020
Fast shipping, easy contact
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/04/2020
Order exactly matching my expectations
Translated reviews
We use cookies for audience measurement and improving user experience.