Customer reviews of Ultra Secure (ultrasecuredirect.com)

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 10 833 published reviews
5 9 176 85% 4 1 340 12% 3 239 2% 2 36 0% 1 42 0%

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

Reviews 3, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/01/2020
Satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/02/2020
Not used yet, sorry...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/01/2020
Nothing to report. Delivery on time and material as described
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Verified Buyer
Rating: 4 out of 5
following a purchase from 05/03/2020
Alarm system arrived quickly; does what it's supposed to do; written instructions need updating; 'technical help' line didn't get answered.
Response from Ultra Secure (ultrasecuredirect.com)
Dear Sir
Thank you for the review, our technical helpline is open from 8 am to 5.30 pm Monday to Thursday, 8 am to 5 pm on Friday, if there is no answer please leave a message and we will call you back, once our technicians become free from talking to other customers.
Regards
Mark
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/02/2020
The material is of excellent quality and the delivery arrived faster than expected. The only problem with the intercom is that the 4 batteries need to be changed every three days. So it doesn't work and I will have to call an electrician.
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Response from Ultra Secure (ultrasecuredirect.com)
What you explain here is true for our individual intercom with 1 button (UltraCOM SOLO), but not for the collective 4 buttons (UltraCOM MULTI). Perhaps the confusion comes from a mix-up? We try to provide as much information as possible in our product sheets, they are really very detailed. Excerpts from the product sheet of your order: "The street panel is powered by a 12 V transformer (optional) or any other power supply (gate motor, solar panel, ...). A battery compartment (provided) allows you to create a backup power supply in case of a power outage for example." "IMPORTANT No 12v power supply is provided with this kit, you need to provide a 12v DC supply for the panel to work!" But I'm sorry if this was not clear enough for your professional. This is also why we offer 30 days to return the device for a refund, to avoid any misunderstanding or dissatisfaction. I hope, however, that you will be able to resolve this issue, do not hesitate to consult our advisors, they are there to guide you and find solutions. Best regards, Christopher Ultra Secure France (securitemarche.fr)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/02/2020
Despite having purchased a second remote control, the latter still works poorly. I discussed for a long time on the phone before ordering it, but the result is still the same, you have to be 2 meters from the alarm to make it work. In conclusion, all my discussions were useless, and I am out 28.90 more.....look for the error....!!!!
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for this. Please know that you can return an order within 30 days for a refund. This is precisely to prevent our customers from experiencing this type of dissatisfaction. If a remote control, whatever it is, only works at 2 meters, there is another issue to resolve. We are of course at your service to help you. Best regards, Christopher Ultra Secure France (securitemarche.fr)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/02/2020
Always the same service, fast, corresponds to the desired product, I recommend without any worries. Keep it up
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/01/2020
Perfect.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/01/2020
Good, nothing to report
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/01/2020
Everything was perfect. Satisfied customer!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/02/2020
Fast service, attentive staff, I recommend this site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/01/2020
Perfect, nothing to complain about
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/01/2020
Sent quickly, professionally handled
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/01/2020
Perfect, very satisfied, material working super well! Thank you and keep it up! GREETINGS TO THE WHOLE TEAM!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/02/2020
Nothing to complain about, very good complete information from a team of professionals
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/01/2020
No surprises, so very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/01/2020
OK VERY GOOD
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/02/2020
Very satisfied with my purchase, very good functioning, delivery on time, works perfectly
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/02/2020
Very well explained on the site. Delivery for the DOM very very fast (maximum 6 days). I recommend this site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/01/2020
Great telephone reception, very responsive and professional, I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/01/2020
Nothing to complain about everything, good product, good advice, fast delivery !!!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/01/2020
Delivery on time, quality material easy to install. I recommend without hesitation
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/02/2020
Correct delivery, top material
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/01/2020
Everything is fine, from the discussions with the sales representative before purchase to the technician support and up to delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/01/2020
good material, too bad the sound volume is a bit low
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/02/2020
It's perfect from perfect
Very serious
I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/01/2020
Perfect
Very good advice
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Verified Buyer
Rating: 5 out of 5
following a purchase from 04/03/2020
professional service.Very happy with product i purchased
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Verified Buyer
Rating: 5 out of 5
following a purchase from 04/03/2020
Excellent chat on telephone to the customer service operator, which helped me make a decision before purchasing. I am very happy with the quality of the items and speed of the delivery, even though a lot of the country was cut off due to recent flooding. Perfect service from an online company.
Response from Ultra Secure (ultrasecuredirect.com)
Thank you for finding the time to do a review Robert, much appreciated
Regards
Mark
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Verified Buyer
Rating: 5 out of 5
following a purchase from 04/03/2020
Never a problem
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/01/2020
Excellent speed of reimbursement for the device, nothing to say about the advice
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Verified Buyer
Rating: 5 out of 5
following a purchase from 03/03/2020
Price good, pole sturdy , easy to use
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Verified Buyer
Rating: 4 out of 5
following a purchase from 29/02/2020
The instruction leaflet is somewhat difficult to follow and could be better worded and made clearer to follow.
Response from Ultra Secure (ultrasecuredirect.com)
Thank you for the review, your comment has been taken on board, thank you
Regards
Mark
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Verified Buyer
Rating: 5 out of 5
following a purchase from 01/03/2020
easy to order and fast delivery
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Verified Buyer
Rating: 5 out of 5
following a purchase from 28/02/2020
Very easy to install and dose the job perfect in my man cave.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 28/02/2020
Excellent service, delivered when promised
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Verified Buyer
Rating: 5 out of 5
following a purchase from 02/03/2020
Order arrived very promptly and in good condition.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 25/02/2020
Excellent service. Received the alarm with the sensors already programmed so saved me the task. Only criticism is that it would have been helpful if the sensor boxes had been marked with the channel they applied to. Only took a couple of minutes to sort out though. Alarm not in use yet as there are problems with the provision of a socket to power it but that is a premises problem, not the alarm.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 26/02/2020
Excellent product. I ordered a BT PIR security kit to cover my garage and garden shed. It was delivered within a couple of days and all the devices had been paired. All I had to do was install the supplied batteries and mount the devices and the system is very easy to arm/disarm with the remote fob from inside my house.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 26/02/2020
excellent product and easy to install
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