Customer reviews of Ultra Secure (ultrasecuredirect.com)

9,6 /10

Based on 10 833 published reviews

5 9 176 85% 4 1 340 12% 3 239 2% 2 36 0% 1 42 0%

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

Reviews 3, 4 and 5 stars

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Acheteur Vérifié

Published on 21/02/2020 à 14h47 following a purchase from 10/01/2020

Fast delivery, communication with after-sales service is great. The sellers know their jobs well.

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Acheteur Vérifié

Published on 21/02/2020 à 13h47 following a purchase from 11/01/2020

Very well designed site and easy navigation.

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Acheteur Vérifié

Published on 21/02/2020 à 12h52 following a purchase from 07/01/2020

Good product, delivery on time.

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Acheteur Vérifié

Published on 21/02/2020 à 12h04 following a purchase from 10/01/2020

Very satisfied with the quality of the material. Simple to install.

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Acheteur Vérifié

Published on 21/02/2020 à 11h46 following a purchase from 06/01/2020

I highly recommend.

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Acheteur Vérifié

Published on 21/02/2020 à 11h40 following a purchase from 19/01/2020

The siren is not very loud, but especially the telephone system is not very efficient, too bad the idea seems very good to me, the telephone transmitter should be more powerful.

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Response from Ultra Secure (ultrasecuredirect.com) Published on 27/02/2020

Hello, Sorry for this feeling and the inconveniences experienced. First of all, regarding the siren, several possibilities and solutions: 1) if it does not ring loudly, it may be a defect in your siren, we can replace it of course 2) although most of our customers find that it rings just loud, it remains subjective, so if you need more, you can definitely add a supplementary siren (or even several, there is no limit on this range) Regarding calls, I do not quite understand regarding the performance - a call is a call. Is it because the network does not pass well where the device is installed? In that case, you might want to consider changing operators for the SIM card. In any case, I have asked an advisor to call you back to guide you through these steps. Remaining at your service. Best regards, Christopher Ultra Secure France (securitemarche.fr)

Acheteur Vérifié

Published on 21/02/2020 à 11h31 following a purchase from 05/01/2020

Fast and compliant shipping

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Acheteur Vérifié

Published on 21/02/2020 à 11h21 following a purchase from 10/01/2020

Perfect I recommend

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Acheteur Vérifié

Published on 21/02/2020 à 11h16 following a purchase from 21/01/2020

Very professional team

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Acheteur Vérifié

Published on 21/02/2020 à 11h02 following a purchase from 10/01/2020

Great team listening

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Acheteur Vérifié

Published on 21/02/2020 à 11h01 following a purchase from 13/01/2020

Professionals at your disposal and attentive. Fast delivery. Excellent value for money.. Thank you

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Acheteur Vérifié

Published on 21/02/2020 à 10h52 following a purchase from 14/01/2020

Telephone information: OK Delivery: ok Connection and commissioning; without problems

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Acheteur Vérifié

Published on 21/02/2020 à 10h42 following a purchase from 13/01/2020

perfect! I highly recommend

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Acheteur Vérifié

Published on 21/02/2020 à 10h21 following a purchase from 08/01/2020

fast delivery

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Acheteur Vérifié

Published on 21/02/2020 à 10h06 following a purchase from 20/01/2020

Nothing to complain about fast delivery

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Acheteur Vérifié

Published on 21/02/2020 à 10h05 following a purchase from 20/01/2020

Good material very easy to install and use

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Acheteur Vérifié

Published on 21/02/2020 à 10h00 following a purchase from 12/01/2020

Completely satisfied, I first ordered a product that did not suit me, the customer service was perfect very friendly and attentive, I was well advised I exchanged my product easily and I am completely satisfied with my new product

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Acheteur Vérifié

Published on 21/02/2020 à 09h59 following a purchase from 14/01/2020

Perfect, no defects, no settings, it sends me an SMS, 1 call every time I enter my garage, without ever failing. I have a hunting camera at 400 euros that is uncertain, which doesn't send all the time. So I recommend it to everyone, I think at this price no other alarm (SMS phone card) can compete! I have already tried IP cameras, and here the detection level is low, the slightest cloud or ghost triggers me 1 email, in short, I need to get another one for my isolated house in the countryside 83

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Acheteur Vérifié

Published on 21/02/2020 à 09h52 following a purchase from 07/01/2020

perfect service

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Acheteur Vérifié

Published on 21/02/2020 à 09h52 following a purchase from 06/01/2020

Intercom operation like a walkie-talkie, a bit to get used to but I haven't found better.

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Acheteur Vérifié

Published on 21/02/2020 à 09h45 following a purchase from 13/01/2020

Good product easy to install but narrow beam, I had to put two crossed to cover the width of my 5-meter path. I recommend it.

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Acheteur Vérifié

Published on 21/02/2020 à 09h39 following a purchase from 09/01/2020

Friendly and professional phone reception, after-sales service present

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Acheteur Vérifié

Published on 21/02/2020 à 09h29 following a purchase from 20/01/2020

no problems since ordering on the site, fast delivery, quality and use of the ordered material.

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Acheteur Vérifié

Published on 21/02/2020 à 09h29 following a purchase from 22/01/2020

Very good

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Acheteur Vérifié

Published on 21/02/2020 à 09h19 following a purchase from 18/01/2020

hello very good product,

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Acheteur Vérifié

Published on 21/02/2020 à 09h17 following a purchase from 08/01/2020

Very good material I recommend

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Verified Buyer

Published on 20/02/2020 à 15h03 following a purchase from 29/01/2020

Very quick response. Well pleased with the product thanks.

Verified Buyer

Published on 19/02/2020 à 11h12 following a purchase from 28/01/2020

I asked and got good advice. Product turned up and is working just as expected. Great that this company is providing good service - they could teach the likes of the utility and airline companies how to look after their customers.

Response from Ultra Secure (ultrasecuredirect.com) Published on 21/02/2020

Thank you for your kind words, glad we could help
Regards
Mark

Verified Buyer

Published on 17/02/2020 à 19h52 following a purchase from 07/02/2020

Excellent service from ordering to delivery.Thoroughly recommend! Also great advice re telephone enquiry.

Verified Buyer

Published on 17/02/2020 à 18h31 following a purchase from 08/02/2020

Exactly vas described, delivery was very quick

Verified Buyer

Published on 17/02/2020 à 16h20 following a purchase from 09/02/2020

Very good product and quick service. Thank you

Verified Buyer

Published on 17/02/2020 à 13h17 following a purchase from 08/02/2020

Fast delivery good communication. Item does what I need and of good quality

Verified Buyer

Published on 15/02/2020 à 17h49 following a purchase from 06/02/2020

Great service, again.

Verified Buyer

Published on 14/02/2020 à 15h46 following a purchase from 06/02/2020

Appears good solid piece of kit. Might buy again if required

Verified Buyer

Published on 14/02/2020 à 14h41 following a purchase from 05/02/2020

Nice people easy transaction very helpfull

Verified Buyer

Published on 14/02/2020 à 09h39 following a purchase from 06/02/2020

The order was easy to place and the delivery service was very quick.

Verified Buyer

Published on 13/02/2020 à 15h03 following a purchase from 05/02/2020

My old alarm had lasted over 20 years before it finally failed. Spent a lot of time looking for a replacement,but did not fancy setting one up to the router since we often switch it off. The ultrasecure The KP9 system was ideal. Having checked via email some of my final concerns the replied on the day with all the questions andwered. The alarm system was with me in 2 days and it was up working within the following 2 (I waited overnight before the final set up) It was straitforward with no problems. I forgot to link the bell to the control box bt it still works, I think they must have pre-programmed the parts. The alarm system works as stated, and so far no false alarms. The key hand held contols are very helpful. A very good and tidy system.

Verified Buyer

Published on 13/02/2020 à 13h33 following a purchase from 05/02/2020

Good all round. Good informative website. Easy to order. Quick delivery.
Well done.

Verified Buyer

Published on 13/02/2020 à 13h10 following a purchase from 06/02/2020

very quick service with no fuss

Verified Buyer

Published on 12/02/2020 à 13h23 following a purchase from 05/02/2020

Easy to use website, good value product, delivered as promised. Well done