Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Indeed, I see that you have experienced an unusual delay in processing your customer service request.
This end of the year and holiday period has been quite busy for our services, which are used to a rather calm December. Sorry for that.
In the meantime, I see that your problem has been resolved, which is the main thing.
Remaining at your service if necessary.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2019
Be careful to avoid SFR as a provider with SIM cards that are only DATA
we still haven't been able to use the cameras with these cards (it's already been over a month)
the equipment works very well with the SIM cards we retrieved from other phones
On the other hand, for the USB cards, it would be good to indicate in your description that MICRO CARDS are needed, we also end up with large model USBs that no one wants to take back
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V
Verified Buyer
Rating: 5 out of 5
following a purchase from 31/12/2019
Great company good to deal with. Accepted me returning item no bother! Good products got protect 800 alarm!
We have had your alarm on our garden shed (which has previously been broken into). The alarm box started giving false alarms, so I spoke to your technical support, who was very helpful and narrowed the problem down to the bell box. He then made some useful suggestions. I tried these, but to no affect. Accordingly I ordered a new box which was delivered efficiently. This now works fine.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2019
This is not the first purchase I have made on this site. Very well advised and the setup was well explained for the purchase of an outdoor camera that I just bought.
I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2019
very responsive
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Verified Buyer
Rating: 5 out of 5
following a purchase from 27/12/2019
Brilliant service very good communication and excellent products.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 29/12/2019
Very satisfactory
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 29/12/2019
Excellent service and price
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 29/12/2019
Prompt delivery, well manufactured product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2019
Professionalism, respect for deadlines, and, moreover, friendly interlocutors. I wish to encounter these qualities more often.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2019
satisfied in every way
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/12/2019
good, good and competent
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/11/2019
telephone information before purchase very well advised for the purchase made afterwards, fast delivery completely satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2019
Compliant and fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/12/2019
very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/12/2019
Fast delivery, well advised on the phone, to see the quality of the material over time
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/12/2019
Very good product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2019
After several purchases, I am still 100% satisfied. Thank you A.S.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/12/2019
Fast and easy to install
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2019
nothing to say very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2019
Excellent
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/12/2019
Very good after-sales service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/12/2019
very good product, I recommend to others.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/12/2019
change of carrier delivery after 3 working days following 3 delivery notices and postponement to the next day DPD has never respected its deadline commitments
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2019
Product perfectly matching our expectations and responsive customer service.
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V
Verified Buyer
Rating: 5 out of 5
following a purchase from 26/12/2019
Fantastic know what they are talking
about I will recommend to everyone
Response from Ultra Secure (ultrasecuredirect.com)
Thank you for the review, we do appreciate you taking the time out to do it
Kind Regards
Stu
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2019
nothing to say, serious company
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2019
Very satisfied with my order, except for the delivery time not met (but fault of La Poste) the products are really in accordance with the descriptions and the service was perfect. I recommend both the items and the merchant!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2019
Very satisfied with my order, and the prior contacts with your technicians. I will recommend this supplier to my friends.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2019
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/12/2019
Great material and great service: they called me to check the compatibility with my project and they were very available when I had to call them back: highly recommended +++++
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/12/2019
Good phone contact with the salesperson. Product delivered quickly. Tested radio intercom equipment, but range insufficient for the condominium configuration. Returned the equipment for a refund.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2019
Good satisfaction, well informed when there are problems or errors.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/12/2019
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2019
Very short delivery time, but above all, a company very attentive to the customer's specific needs. Excellent contacts. I recommend!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2019
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/12/2019
Well received and compliant. Items work well together but a bit expensive. The site is well designed and when you ask a question, you get a quick and effective response. I will wait until my finances allow me and I will return to complete my system.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2019
Nothing to report, FAST SERVICE
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