Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
Good overall, there were some issues during shipping (package too heavy for the relay point) and also keys damaged upon receipt but I still give 4 stars for the quality and the very good responsiveness of customer service. I will not hesitate to recommend this site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/11/2017
Good overall, there were some issues during shipping (package too heavy for the pickup point) and also damaged keys upon receipt but I still give 4 stars for the quality and the very good responsiveness of customer service. I will not hesitate to recommend this site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/10/2017
I recommend very good site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/10/2017
fast delivery, well packaged, I recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/10/2017
serious site not stingy with information
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/10/2017
practical and easy
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/10/2017
the detection between the XL central and the detector is too weak. Regards
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Response from Ultra Secure (ultrasecuredirect.com)
Dear customer,
Sorry for that, I can find your exchanges with our services regarding this.
My colleague suggested a test and based on the results we can provide you with solutions, so do not hesitate to communicate with us again.
Another solution: the exchange. The range you have is the weakest transmission in our catalog, we can easily redirect you to another one, without necessarily additional costs.
Do not hesitate, our ultimate goal is for the product to be useful and used in your daily life.
Best regards,
Christopher
securitemarche.fr
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/11/2017
very fast service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/10/2017
I recommend it to my friends.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/11/2017
quick receipt of the material and installation without too many problems. Works perfectly. Very good range at 150m with two houses obstructing between the gate at the back of the garden, with additional antenna.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/11/2017
serious site, well documented technically easy orders, SUPER express delivery!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/11/2017
Quick telephone reception by competent staff who know the product and can assist in the installation and setup of it. Nothing to complain about.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/11/2017
serious, reliable
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/10/2017
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/11/2017
Order executed on time, customer service is quickly reachable by phone
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/11/2017
effective!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/10/2017
Serious
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/11/2017
Very good, product, telephone service, fast shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/10/2017
very good attentive staff
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/10/2017
excellent and the answers to my questions have always been very good which allowed
an installation and startup without problems.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/11/2017
Very easily accessible technical sales service and very fast shipping.
Perfect.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/10/2017
to recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/10/2017
Good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/11/2017
Effective and fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/11/2017
I ordered and 2 days later I received my purchase without any issues.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/10/2017
The site is very good. I have not yet installed the device, we will only do it in March 2018.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/11/2017
Very serious and good advice
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/11/2017
Perfect device very well
Excellent after-sales service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/11/2017
Very good site. Fast delivery. I ordered a wireless intercom, works super well, despite a rather unfavorable installation configuration..Presence of an electric pole and a fairly distant gate.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/11/2017
Perfect order and on time...to recommend......
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/11/2017
Compliant in terms of delivery time, packaging and nature of the product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/11/2017
Fast delivery and easy to install
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/11/2017
Nothing to report, quick and serious
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/10/2017
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/11/2017
Received as expected and quickly
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/11/2017
Fast delivery and compliant material
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/10/2017
Serious site, friendly people. A remote control was missing, I called the site and the missing remote control was sent the same day. Alarm works perfectly despite an animal, there have never been any false triggers, just follow the advice and position the detector well. I highly recommend this site.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/11/2017
At least 4 barriers are needed to secure an entrance with 2 positioned at 1.20, one can enter very easily without triggering the alarm.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for the inconvenience felt.
We do not hide this information at all and one must be realistic with outdoor material.
You are free to install it at ground level if you wish, but this implies potential false triggers. It all depends on whether your land is fenced or not as well as the rest of your environment.
Then, an entrance can be covered with a single pair of barriers, so if you need two pairs, again it is your environment that requires it, unfortunately we cannot do anything magical in this case. These barriers already cover 100 meters in length, which is already quite significant.
However, you are not a hostage of this system, we actually offer 30 days to all our customers to try our products and return them for a refund if they do not please you.
Do not hesitate if I can be of additional help.
Best regards,
Christopher
securitemarche.fr
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/11/2017
The received product completely meets my expectations. Fast delivery, careful packaging. Very professional site, I recommend it.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/11/2017
I received a wireless siren alarm & outdoor motion detector (F005-3820).
The light flashes work while the siren is active. When the siren stops after a minute, the light flashes remain active indefinitely. This problem is confirmed by SecuriteMarche.
In the event that the manufacturer cannot modify its product to stop the light flashes when the siren stops, I plan to use the Skylink XL solar outdoor alarm (F004-2170) as a replacement.
I have been in contact with your technical services since the date of delivery.
Best regards,
Jean-Pierre Houdard
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Response from Ultra Secure (ultrasecuredirect.com)
Dear Sir,
Please excuse us once again for this inconvenience encountered.
It is true that we learned this at the same time as you and that the manufacturer modified the specification of the siren without warning. Although it is a slight modification aimed at improving the product for most customers, I completely understand that it may inconvenience others, especially for a use like yours.
I would like to clarify that the flashes stop if the siren is disarmed using a remote control, although in your case this is not possible.
According to your customer file, it seems that you are still in discussion with Vincent to find a solution that suits you. I will follow up with him to ensure he responds to your last email as soon as possible.
In any case, rest assured, if we do not find a solution, we will refund you without any problem.
Remaining at your disposal.
Best regards,
Christopher
securitemarche.fr
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