English 
V
Rating: 5 out of 5
Excellent product does exactly what the manufacturers claim. Very happy customer.
Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
Summary of reviews
Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
Reviews 3, 4 and 5 stars
Reset filtersV
Rating: 5 out of 5
VFM. Delivered promptly. Does exactly what it says on the tin.
V
Rating: 5 out of 5
Fast and prompt service. Highly recommend seller
V
Rating: 4 out of 5
Very good service alarm was easy to setup
V
Rating: 5 out of 5
we found them most helpful, with excellent response to a problem.
V
Rating: 5 out of 5
have used this company before, very happy with their customer service, very friendly and helpful. products are excellent. would recommend them to anyone.
V
Rating: 5 out of 5
Great range of products, very quick delivery and most important thing - helpdesk response very quick and very professional and helpful.
V
Rating: 5 out of 5
Easy to order and fast delivery
V
Rating: 5 out of 5
Speedy delivery + exellent phone advise.
V
Rating: 5 out of 5
Clear and easy to navigate
A
Rating: 5 out of 5
Fast, good advice, good reception
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V
Rating: 5 out of 5
fast delivery and ordered items appear good quality.
V
Rating: 5 out of 5
Very quick delivery, product was easy to setup and test once the SIM was registered. Not used so far in planned location so not tested it fully but reckon it will do the job that is required
V
Rating: 5 out of 5
Just very good and happy with my order
V
Rating: 5 out of 5
Good experience fast delivery I am happy with your service even though the goods were more expensive
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V
Rating: 5 out of 5
very happy with my product
V
Rating: 5 out of 5
Easy to navigate excellent products terrific prices
V
Rating: 5 out of 5
Great to deal with
V
Rating: 5 out of 5
Well laid out website. Very helpful gentleman on the phone when I decided to add to my order after putting it through. Excellent alarm system for my needs. Would definitely recommend Ultra Secure as a company and for their products.
V
Rating: 4 out of 5
Good service and delivery. Security post ordered was actually over packaged - a box within a box and then bubblewrap-all for a steel post! Crazy. However, the post is good. Only thing is the bolts supplied are very short and although they are into concrete - it would be more secure with longer bolts as I believe this post could easily be knocked over.
V
Rating: 5 out of 5
Great. Recommend them.
A
Rating: 5 out of 5
Everything is perfect:
- compliance of products
- delivery times
- packaging
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- compliance of products
- delivery times
- packaging
V
Rating: 5 out of 5
Excellent seller. Will use again.
V
Rating: 5 out of 5
very speedy and customer friendly service
A
Rating: 5 out of 5
Good
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V
Rating: 5 out of 5
Excellent
V
Rating: 5 out of 5
Found exactly what we needed for the "mancave" with the UltraPIR GSM alarm system. Works perfectly - thank you very much!
A
Rating: 5 out of 5
I have been a customer of securitemarche for several years, I can only praise it. The material was delivered to me quickly and met my expectations. The installation is very simple, just plug in a socket. The acoustics are very clear.
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A
Rating: 5 out of 5
The articles are very good thank you very much
but before I didn't know how to control the alarm but signs it's okay the articles are very well made thank you thank you thank you
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but before I didn't know how to control the alarm but signs it's okay the articles are very well made thank you thank you thank you
V
Rating: 5 out of 5
Good came in time
V
Rating: 5 out of 5
used this company years ago products good first class delivery
A
Rating: 5 out of 5
Fast, efficient, competent
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V
Rating: 5 out of 5
product arrived 24Hrs after order dispatch notification,Very good service
A
Rating: 5 out of 5
Great, no problems, after sales and delivery thank you
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A
Rating: 5 out of 5
Delivery times respected. Very easy to install and use without problems.
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A
Rating: 3 out of 5
Order well packaged and delivered on time. No issues with the service. However, the material was of mediocre quality for the price. I should have suspected it when reading the description but 80€ for equipment that should be worth 10€ max in bulk, it's a bit expensive for storage.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry that this is your feeling, we are always disappointed when a customer is not satisfied.
Please know that these devices sell by the thousands all over Europe and on the contrary, they bring full satisfaction. I think it is even the number 1 product in our catalog.
I am therefore generally surprised by your comment. As a result, I wonder if it is not a misuse or misunderstanding of the product? Despite the well-written manuals, this sometimes happens, not everyone is necessarily comfortable with this type of material. Could you please give me more details on what does not suit you? Have you tried to contact our services by phone or email? We are here to help you set up your system or exchange if necessary.
Last point and not the least: to guarantee the satisfaction of our customers, we offer a 30-day return and refund period for any product that does not please. Hard to do better than that.
Furthermore, I want to clarify that yes we are a commercial company and need to make a living, but we do not sell products at a multiple of 8, that would be absurd.
We do not also play around selling products that do not work or work poorly, the products in our catalog are scrupulously chosen and in the case where they do not meet our quality charter, they are never sold.
At your disposal.
Best regards,
Christopher
securitemarche.fr
Sorry that this is your feeling, we are always disappointed when a customer is not satisfied.
Please know that these devices sell by the thousands all over Europe and on the contrary, they bring full satisfaction. I think it is even the number 1 product in our catalog.
I am therefore generally surprised by your comment. As a result, I wonder if it is not a misuse or misunderstanding of the product? Despite the well-written manuals, this sometimes happens, not everyone is necessarily comfortable with this type of material. Could you please give me more details on what does not suit you? Have you tried to contact our services by phone or email? We are here to help you set up your system or exchange if necessary.
Last point and not the least: to guarantee the satisfaction of our customers, we offer a 30-day return and refund period for any product that does not please. Hard to do better than that.
Furthermore, I want to clarify that yes we are a commercial company and need to make a living, but we do not sell products at a multiple of 8, that would be absurd.
We do not also play around selling products that do not work or work poorly, the products in our catalog are scrupulously chosen and in the case where they do not meet our quality charter, they are never sold.
At your disposal.
Best regards,
Christopher
securitemarche.fr
V
Rating: 5 out of 5
Fantastic pre-sales support - quick to answer phone and knowledgable staff answered my questions and helped me select the right item.
Delivery was quick. Packaging was good although two of the inner boxes looked like they have been knocked in the warehouse and were slightly damaged.. however the devices themselves were intact and without fault/damage.
The product itself was perfect. Extremely easy to install with basic DIY skills. Wireless range was as described and worked well through multiple brick walls - something that did concern me, but wasn't a problem. Device is extremely easy to use - taught my folks how to use it in less than 5 minutes.
Couldn't ask for any more. Love how the device is modular - allowing me to expand it over time.
Thank you UltraSecure. :)
Delivery was quick. Packaging was good although two of the inner boxes looked like they have been knocked in the warehouse and were slightly damaged.. however the devices themselves were intact and without fault/damage.
The product itself was perfect. Extremely easy to install with basic DIY skills. Wireless range was as described and worked well through multiple brick walls - something that did concern me, but wasn't a problem. Device is extremely easy to use - taught my folks how to use it in less than 5 minutes.
Couldn't ask for any more. Love how the device is modular - allowing me to expand it over time.
Thank you UltraSecure. :)
A
Rating: 5 out of 5
Quality product, fast delivery, nothing to complain about, you can order with confidence
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A
Rating: 5 out of 5
Very serious company. Quality products. To recommend. Best regards.
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A
Rating: 5 out of 5
I am very satisfied with the advice I received and the service is more than perfect. I would recommend this store to anyone because the team working there is very serious
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