Customer reviews of Ultra Secure (ultrasecuredirect.com)

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

Reviews 3, 4 and 5 stars

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David M.
Rating: 5 out of 5
following a purchase from 24/03/2025
Needed an alarm for my workshop and had been let down by my Yale HSA. Although more money, my new alarm is far superior in every way, easy to fit, all the PIR's, sensors, siren & keypad are already linked together which I thought very good. Overall very impressed and would not hesitate to buy again, thoroughly recommend thanks.
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Richard P.
Rating: 4 out of 5
following a purchase from 31/03/2025
Easy to use, dies what it says on the tin.
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Alan D.
Rating: 5 out of 5
following a purchase from 29/03/2025
Just what I required delivered on time secure package spot on
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terrence S.
Rating: 5 out of 5
following a purchase from 29/03/2025
quick and easy
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'Jean+Luc' K.
Rating: 5 out of 5
following a purchase from 27/03/2025
Extremely satisfied with the complete protection system "Securitemarché" of my house and this for years.
Following the addition of an element to this day, at my request, a very "PRO" technician called me back as
agreed after an excellent phone contact beforehand.
Perfect assistance, BRAVO !
I warmly recommend "Securitemarché"
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Anthony G.
Rating: 5 out of 5
following a purchase from 27/03/2025
Great service
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John B.
Rating: 5 out of 5
following a purchase from 25/03/2025
good
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John W.
Rating: 5 out of 5
following a purchase from 14/03/2025
Very easy to set up
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Paul M.
Rating: 5 out of 5
following a purchase from 25/03/2025
Quality made product. Quick dispatch and arrival too. Good communication from the company as well
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Paul H.
Rating: 5 out of 5
following a purchase from 25/03/2025
Speedy delivery and usual quality at a competitive price, brilliant.
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Tom L.
Rating: 5 out of 5
following a purchase from 24/03/2025
I haven't installed the product yet but ordering and delivery were (almost) first class. Just a little glitch with Paypal of which they were aware
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Steven G.
Rating: 5 out of 5
following a purchase from 17/03/2025
Prompt delivery. Easy to use website and the product seems to be very good
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Paul C.
Rating: 5 out of 5
following a purchase from 19/03/2025
Excellant service and products
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PETER S.
Rating: 5 out of 5
following a purchase from 18/03/2025
Parking post, great price, seems really sturdy
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Coll M.
Rating: 5 out of 5
following a purchase from 16/03/2025
Really happy with the product and delivery. I purchased the white posts with black dual eyelets and they look fantastic; were really easy to install and came within a couple of days! I couldn't have been happier, thank you.
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'Christian' C.
Rating: 5 out of 5
following a purchase from 17/02/2025
Following the purchase of an ULTRACOM2 I thank "SECURITE marché" for the quality of the products, its responsiveness for shipping and especially its customer service that assisted me in finalizing the operation of an electric lock that did not come from them.
"thank you MICKAEL"
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srephen M.
Rating: 5 out of 5
following a purchase from 13/03/2025
Good to deal with. Kept you up to date and arrived quickly
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Ian C.
Rating: 5 out of 5
following a purchase from 08/03/2025
Had 2 of their posts over the last couple of weeks. Great price, prompt delivery and great product.
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Kevin G.
Rating: 5 out of 5
following a purchase from 07/03/2025
Item arrived within 24 hours of ordering, and was delivered bang on time via DPD. Excellent service!
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Gary W.
Rating: 5 out of 5
following a purchase from 03/03/2025
Delivery was rapid as promised, questions answered quickly and helpfully, I highly recommend them.
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Ian H.
Rating: 5 out of 5
following a purchase from 03/03/2025
Quite simply an excellent product. Good quality, easy to install and good price. The communication from the company was excellent. The only improvement could be some reflective tape (which I sourced separately) to make the post more visible in low light/darkness given the yellow colour is great in daylight but less so at night. I would definitely recommend this company.
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Albert B.
Rating: 5 out of 5
following a purchase from 04/03/2025
Perfect for what we needed - a wireless alarm system
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Angela H.
Rating: 3 out of 5
following a purchase from 27/02/2025
Ordered a new set of driveway sensor packs but I like the older models better! They had just a couple of chimes to choose from the newer plug in designs have ridiculous chimes ,they do get quite annoying, still a good idea though, best ones around for garden alerts!
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Chris C.
Rating: 5 out of 5
following a purchase from 26/02/2025
Quick delivery,well packaged and the equipment works
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Graham S.
Rating: 5 out of 5
following a purchase from 25/02/2025
Excellent and prompt service.
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David W.
Rating: 5 out of 5
following a purchase from 23/02/2025
Just what I ordered. Increased security at a reasonable cost. What's not to like.
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'Claude' L.
Rating: 5 out of 5
following a purchase from 14/01/2025
Just call the company to get all the precise information. Technicians and salespeople are top-notch. Every call, always a quick and precise response. Philippe, with whom I had the most contact, is a competent, warm, and extremely patient salesperson to explain everything to you.
The technicians are just as competent and also take the time to explain everything to you.
So easy ordering, fast delivery, and very good equipment. If you want to install an alarm, call security marche.. See you soon for another order for a friend
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Steve T.
Rating: 5 out of 5
following a purchase from 25/02/2025
Simple process. Good product. Happy customer.
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Keith P.
Rating: 5 out of 5
following a purchase from 22/02/2025
Quick service and product is good value. Very good deterrent for caravan theft.
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Graeme P.
Rating: 5 out of 5
following a purchase from 21/02/2025
Great product at a reasonable price with quick delivery
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ben L.
Rating: 5 out of 5
following a purchase from 17/02/2025
Very good company to deal with. Great allarm system at very reasonable cost. Very happy, will definitely be back.
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Carolyn L.
Rating: 5 out of 5
following a purchase from 11/02/2025
Initially the items I wished to order were out of stock and I asked for advice about alternatives. The response was immediate and very helpful.
In the end I waited for the item I had wanted to order to come back in stock. It was delivered to Aberdeenshire in less than 48 hours and everything worked perfectly upon installation and set up.
First purchased from Ultra Secure Direct around 10-12 years ago and have been a repeat customer since then.
Great company with great customer service. No hesitation in recommending them.
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C J.
Rating: 4 out of 5
following a purchase from 17/02/2025
The company appears to be good, their website is informative and the item was received extremely quickly and was well packaged.
The item I bought was a shed /garage alarm and it appears to work really well , yet I've only had it about a week.
Slightly disappointed that it wasn't made by UltraSecure, but in China (as is the norm these days)
The screw fittings supplied were not adequate for masonry mounting (probably ok for wood) and the small screw for the back plate, too long /tight for the job and I ended up stripping the head on it - Had to find another to resolve matters. Minor gripes though.
On the current basis, I'd use UltaSecure again and/or recommend them.
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Keith B.
Rating: 5 out of 5
following a purchase from 13/02/2025
Quality products & fast delivery, Highly recommend.
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Paul J.
Rating: 5 out of 5
following a purchase from 12/02/2025
Just what we were looking for so drivers could speak to the upstairs office from inside the entrance
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wendy H.
Rating: 5 out of 5
following a purchase from 11/02/2025
Really pleased with the panic alarm purchased for a preschool. Very easy to fit and all ready set up. Highly recommend this product and a good price with the added convenience of easily being able to purchase additional accessories.
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Dean R.
Rating: 5 out of 5
following a purchase from 05/02/2025
Great service. Clearly a company trying to be the best at what they do. Came all ready programmed and batteries included. A quality feel to the product and we engineered.
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Selma P.
Rating: 5 out of 5
following a purchase from 09/02/2025
Prompt, delivery and excellent customer service helped solve a problem we had with connectivity
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Phillippa W.
Rating: 5 out of 5
following a purchase from 05/02/2025
Great and very prompt customer service.
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candy J.
Rating: 5 out of 5
following a purchase from 01/02/2025
EXCELLENT.... service. speedy delivery, good packaging, very happy :), would recommend ,,,,,