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Rating: 4 out of 5
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Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
Summary of reviews
Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
Reviews 3, 4 and 5 stars
Reset filtersA
Rating: 4 out of 5
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V
Rating: 5 out of 5
Good service, telephone technical back up is excellent.
A
Rating: 5 out of 5
Very good alarm for feeling secure, cheaper product than where I was going to order (China) thanks to a comment below your ad I ordered from you. Thank you and I talk about you to those around me. Have a nice day
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A
Rating: 5 out of 5
very reliable, very good products
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A
Rating: 4 out of 5
Serious and punctual
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A
Rating: 4 out of 5
A GOOD FOLLOW-UP AND A GOOD PRODUCT
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A
Rating: 5 out of 5
Hello, very well received on the phone and equipment that works perfectly. Regards
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V
Rating: 5 out of 5
The Web site was easy to use, payment was simple and the alarm I ordered arrived on time, cant fault Ultra Secure direct. Very good.
A
Rating: 4 out of 5
Equipment well received and well packaged
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A
Rating: 5 out of 5
Just perfect
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A
Rating: 5 out of 5
Quality and fast after-sales service. Very good
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A
Rating: 5 out of 5
Fast
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A
Rating: 5 out of 5
very good
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A
Rating: 5 out of 5
Product as described, clear instructions, fairly quick shipping. I am very satisfied with my purchase and recommend it. Hervé Miller
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A
Rating: 5 out of 5
professional and serious
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A
Rating: 5 out of 5
Fast and very satisfied with the product, I recommend it to everyone..
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Rating: 3 out of 5
5 stars for the site's responsiveness, but 1 star for the received merchandise, as for me, I ordered an outdoor passage detection system, I received a simple indoor beep, equipped with a soft plastic cover to slide over the indoor radar and which is supposed to seal it (it doesn't work!!!!)
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Please excuse us for the inconvenience caused. We have very good feedback on this product which satisfies, but when this is not the case, customers usually call us, which is why our customer service is available. Are you aware of the 30-day period available for returning the equipment? You can then choose a more suitable product, or a refund if nothing works (very rarely the case, we have a sufficiently stocked catalog). The indoor panel can operate in 3 modes: beep, chime, and siren. Did you check the manual carefully? Once again, our technicians are here to help you set up your system. And, very importantly, at no extra cost. The outdoor detector is resistant, no doubt about that. The cover helps to further protect the detector, but especially to reduce the angle and beam to precisely orient the detector on the desired passage. Do not confuse its utility. The choice of rubber is well thought out, it makes the task easier for our customers and does not reduce the effectiveness of protection. As indicated several times, do not hesitate to call us, we are at your disposal to help you, the satisfaction of our customers being the most important. Best regards, Christopher securitemarche.fr
A
Rating: 5 out of 5
Deadlines are respected, the device works well.
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A
Rating: 5 out of 5
Top as usual
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A
Rating: 5 out of 5
Effective
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A
Rating: 5 out of 5
Perfect
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V
Rating: 5 out of 5
Very clear with lots of accurate informatio on their website. Clear pricing and postage. Product arrived within 2 days. Well packaged so no damage. Exactly as describe. Very pleased buyer.
V
Rating: 5 out of 5
The service I received was so impressive. Very quick. Great product too.
V
Rating: 4 out of 5
9/10 for delivery on time, plus good back up service
V
Rating: 5 out of 5
Excellent Service & Product
V
Rating: 5 out of 5
Great service and equipment
V
Rating: 5 out of 5
Very efficient no problem ordering and received my stuff on time thank you
V
Rating: 5 out of 5
The product was received promptly. I am impressed with the quality. The product is now in Italy with me and I hope to get it installed soon.
V
Rating: 5 out of 5
GREAT PRICE GREAT DELIVERY EXCELLENT PRODUCT
V
Rating: 5 out of 5
Very easy to use and find items with good descriptions of functions and reasonable prices
V
Rating: 5 out of 5
very good service slight problem with was sorted straight away very pleased
V
Rating: 5 out of 5
Fast and efficient
A
Rating: 5 out of 5
Fast delivery. After-sales service attentive and serious.
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V
Rating: 5 out of 5
Great alarm, easy to set up and install.fantastic customer service and advice can't recommend enough.
V
Rating: 5 out of 5
great company to deal with, one of my cameras arrived with a defect, they sent me a replacement the next day no fuss would recommend using them! 5 star service
V
Rating: 5 out of 5
Had a few problems with a sensor and the bell box when delivered, but excellent response to the problems and highly recommend the company. Very very rare these days to get such good service.
V
Rating: 5 out of 5
Pleased with the service and camera system
V
Rating: 5 out of 5
easy to follow with clear despriptions
V
Rating: 5 out of 5
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