Customer reviews of Ultra Secure (ultrasecuredirect.com)

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
5 9 175 85% 4 1 340 12% 3 239 2% 2 36 0% 1 42 0%

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

Reviews 3, 4 and 5 stars

Reset filters
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 27/10/2016
Good fast service and helpful tech support. I haven't yet got it up and working so can't verify the device works as hoped.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 27/10/2016
No problems at all, goods exactly as described, very fast delivery. Recommended.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/09/2016
Perfect!!!
Translated reviews
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 27/10/2016
Very helpful rapid delivery and excellent technical help desk
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/10/2016
Impeccable and without surprises
Translated reviews
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 25/10/2016
Fantastic products very fast delivery would definitely order again thank you
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/10/2016
Nothing to report.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/10/2016
Interesting; information supplemented by advice obtained over the phone.
The technical description of one of the ordered items was, however, not available.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/10/2016
Serious with effective phone or email information
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/10/2016
Very serious, availability, professionals.
Translated reviews
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 25/10/2016
Clear and easy to find what you want.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 22/10/2016
good
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 21/10/2016
good
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/10/2016
ok very good all around
thank you
Translated reviews
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 20/10/2016
Very good service, thank you.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 20/10/2016
First time I've used Ultra Secure.
Prompt delivery and product did exactly what I needed to do..Happy Client.
Will use again.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/10/2016
not great
Translated reviews
Response from Ultra Secure (ultrasecuredirect.com)
Hello,

We apologize for this inconvenience.
Can you tell us the reason why you are not completely satisfied?
Please know that our customer service is available at 09 72 30 88 88 (non-premium call) to help you use your product.
Furthermore, you have a 30-day period to return your order for a refund.

This is our way of ensuring that you are satisfied in all cases.

Remaining at your disposal.

Best regards,
Christopher
securitemarche.fr
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 19/10/2016
good
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/10/2016
very good
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/10/2016
A+++
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/10/2016
very good thank you
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/10/2016
very good site fast shipping I needed technical service for a second remote for my alarm purchased from them I was very well informed
thanks to the whole team
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/10/2016
equipment conforms to the order deadline respected quality price very good thank you
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/10/2016
Perfect
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/10/2016
Good for the order
For remote quotes terrible I requested a proposal to secure the house. Never sent despite a follow-up probably overwhelmed....
Translated reviews
Response from Ultra Secure (ultrasecuredirect.com)
Hello Mr. Berger,

We apologize for this inconvenience.
I have noted your request from October 6, to which we responded by email with a quote the next day, October 7. Sometimes, unfortunately, emails get lost (spam or otherwise). I will immediately forward the email in question and then ask my colleague to call you back.

Glad you are satisfied with the intercom received.
Thank you for your trust.

Best regards,
Christopher
securitemarche.fr
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/09/2016
very good service attentive to customers super
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/10/2016
Very good item but a bit expensive
Translated reviews
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 19/10/2016
Very well laid out and easy to use.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/10/2016
very satisfied with the product as well as the availability and friendliness of the telephone advisor
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/09/2016
Very satisfied! The ordered items arrive very quickly. The technical service, very attentive, provided me with all the necessary help to optimize my installation. The exchange of an item was done with exceptional responsiveness. Bravo!
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/10/2016
Very fast shipping in careful packaging; clear information on receipt and shipping. I recommend.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/09/2016
perfect!
Translated reviews
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 17/10/2016
very good
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/10/2016
Good products and customer service at your disposal with all the advice to install your equipment.
Translated reviews
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 17/10/2016
Great prices and service
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/10/2016
serious site
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/10/2016
perfect
Translated reviews
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 13/10/2016
Very good products that do exactly what they are said to do. Also very helpful staff at their head office should you have a problem setting up the security device you have bought. I probably should have read the instructions properly, even so they were still very helpful. Mike . from Kent
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/10/2016
order recorded and received quickly
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/10/2016
your alarm works really well
Translated reviews
We use cookies for audience measurement and improving user experience.