English 
M
Rating: 5 out of 5
Very helpful, quick delivery
Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
Summary of reviews
Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
Reviews 3, 4 and 5 stars
Reset filtersS
Rating: 5 out of 5
Excellant service, contacted them for information on the product, ordered item, received item the very next day. Can't complain!
J
Rating: 5 out of 5
This firm is always a joy to work with and order from. A+++
R
Rating: 5 out of 5
Very efficient company who respond to queries effectively and actually answer their phone!
J
Rating: 5 out of 5
Easy to order, great selection of quality goods
J
Rating: 5 out of 5
I have had dealings with Ultra Secure direct on two occasions. Both times the delivery was quick and the product satisfactory. My main reason for this review however is to record my experience following my second purchase where I needed assistance. Following my email query to SD, I received a polite and detailed response and had the feeling that I was a valued customer.
M
Rating: 5 out of 5
Fast and efficient
G
Rating: 4 out of 5
Order placing and receipt excellent
, set up somewhat complicated for an 80 year old, works effectively.
, set up somewhat complicated for an 80 year old, works effectively.
G
Rating: 4 out of 5
Well laid out website and easy ordering process. very quick delivery in secure packaging. One of the CR123a batteries supplied was faulty so it was not possible to set up the transmitter until it was replaced. I've used this company a few times and this is the only time there has been a minor glitch.
B
Rating: 4 out of 5
Good well built products and well packed
K
Rating: 5 out of 5
quality product and excellent servie
M
Rating: 5 out of 5
All Arrived and working
P
Rating: 5 out of 5
Just wish alarm had been a little louder
C
Rating: 5 out of 5
Ordered on Friday evening and delivered on Tuesday lunchtime. Brilliant service.
The wireless intercom is a great product and does exactly what it says. No problem with range and it was having to penetrate several walls and rooms. 5 stars no quibble
The wireless intercom is a great product and does exactly what it says. No problem with range and it was having to penetrate several walls and rooms. 5 stars no quibble
J
Rating: 5 out of 5
I have now installed the two 76 mm galvanised bolt down posts i purchased from Ultra Secure.. I am very pleased with them and consider them to be good value for money, well made and of excellent quality. I have painted them white with Hammerite smooth paint and have fitted the reflective strips that came with the posts. They look fabulous complete with a red and white plastic chain.
D
Rating: 5 out of 5
Good service - arrived promptly - very pleased with product which was easy to set up and works well
C
Rating: 5 out of 5
Great service they anticipated i ordered the wrong part got in touch to check and then recommended the correct part which they dispatched very quickly..
T
Rating: 5 out of 5
EXCELLENT
C
Rating: 5 out of 5
They delivered the alarm quickly and they answered my email questions promptly.
P
Rating: 5 out of 5
The security light is a great buy
I
Rating: 4 out of 5
It's works well, but to took a little while to sort it all out, I still don't know how to use the shield button or what it does. An instruction sheet would be very useful. Please let me know what the instructions are for the shield button and what it does?
Kind regards
Ian
Kind regards
Ian
V
Rating: 5 out of 5
Item I orderd out of stock but replacement item sent really quickly
Good communication so very satisfied
Good communication so very satisfied
S
Rating: 5 out of 5
Great communication and great product from the start, thank you. Purchased for our workshop, bell and ring system
K
Rating: 4 out of 5
All quite good, but I had to call them and ask where my parcel was, and was told that they were waiting for an item to come in to complete the order, personally, I think that they had missed my order, because the next day, I was informed that it had been posted, so why did they not inform me that they were waiting for an item, and there would have been no need to contact them.
D
Rating: 5 out of 5
Great service and product
R
Rating: 5 out of 5
Great service and a very fast delivery ??????
H
Rating: 4 out of 5
Very helpful when I had a problem
L
Rating: 5 out of 5
Really robust parking bollard and lock. Easy to install and use. Package arrived on time and in good condition. Would use again.
R
Rating: 5 out of 5
Good quality. Easy to install.prompt delivery.
P
Rating: 4 out of 5
On receipt of the order a part was missing. Ultra Secure were very apologetic and the missing part was delivered the next day. Very pleased with goods received.
J
Rating: 5 out of 5
My experience was good. Great product and a small issue with the order rectified quickly and efficiently
S
Rating: 5 out of 5
The stick on reflectors are very well made and made from good quality material yet cheap, the delivery was very quick. Had to get in touch with customer service as I wasn't sure if my payment went through, they replied straight away and very helpful
E
Rating: 5 out of 5
Years ago I bought a shed alarm from Ultrasecure but I lost the screw which holds the front and back of the alarm together. I asked them for a replacement and it was posted out over the bank holiday. Just before that I ordered an alarm for my caravan which came promptly, was easy to fit and works just fine. Since then I have ordered a second key fob for the caravan alarm which also came very quicky and was so easy to programme to the master unit. I have found the service and quality from this company absolutely wonderful, I have no hesitation in recommending them to anyone who needs an alarm.
C
Rating: 5 out of 5
Website good and displayed the various products available. Straight forward when placing the order and payment, and courier delivered within time frame advised.
J
Rating: 5 out of 5
No problems with order, items are good quality. Thank you.
J
Rating: 5 out of 5
I ordered the stainless steel retractable driveway bollards. They look fantastic and function really well. I am satisfied I made the right decision in buying this product.
L
Rating: 5 out of 5
Order arrived promptly and delivery agent deferred to my settings.
P
Rating: 5 out of 5
Item just as described, quick delivery. Excellent
P
Rating: 5 out of 5
The security bar has been made well and looks as if it will last a long time.
Great value and delivered promptly
Great value and delivered promptly
R
Rating: 5 out of 5
Excellent customer service