Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
The devices seem to be of good quality, delivery is fast. However, the box arrived 'dented' and the magnet for the opening detector was missing.
Translated reviews
Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for the inconvenience caused. We strive to properly package orders and all packages leave in perfect condition, unfortunately, along the way they may take some hits. You should definitely refuse the package if it is in too bad a condition (although the products inside are also protected, so it is very rare for there to be actual breakage). After checking, you did not order an opening detector. As a reminder, here is what your order contains: 1x 3G Motion Detector 1x Additional Motion Detector 1x Remote Control 1x Standalone Keyboard This explains why you did not receive a magnet. Remaining at your disposal. Best regards, Christopher / securitemarche.fr
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/01/2023
The devices seem to be of good quality, delivery is fast. However, the box arrived 'dented' and the magnet for the opening detector was missing.
Translated reviews
Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Thank you for your response. Upon rereading the description of the construction kit, I realize that the opening detector is indeed not mentioned, unlike the explanatory video related to this product.
cf : https://www.youtube.com/embed/LYxOkuaXmJE?rel=0
Perhaps it needs to be updated if your kit has been modified.
Best regards,
Lucas Frey
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/12/2022
Perfect
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/11/2022
Hello, delivery OK small problem with the SIM card purchased from FREE but customer service was there and as usual available. This is not my first purchase and always satisfied
thank you see you soon??
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/09/2022
I am very satisfied with the contact with securitemarche especially with the whole team who is always very available to provide all the information and advice requested thank you all
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2022
very good
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/11/2022
Good site but watch out for prices excluding tax
Translated reviews
Response from Ultra Secure (ultrasecuredirect.com)
Hello, Our site only displays prices including tax, could you please give me more information regarding your comment? Thank you in advance. Best regards, Christopher / securitemarche.fr
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/11/2022
Very clear explanations. Conforms to my expectations
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/11/2022
good
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/07/2022
Very good
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/11/2022
They are reasonable people at a reasonable price. Reasonable with products that work very well. Bravo. I don't know if they do it on purpose, but they are very good
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2022
For the product I ordered and received on time, I am fully satisfied.
Thank you and congratulations to the entire Securite Marche team.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/11/2022
Good listening, well-designed and reliable products, fast delivery
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2022
Nothing to report Everything is perfect.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/11/2022
Punctual, serious and good reception
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/12/2022
Professionalism and excellent advice, the material is very good
I highly recommend
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/07/2022
Does exactly what I expected. Very good equipment. However, the manual is a bit overloaded, too many explanations on the options mixed with the basic elements. It's a bit confusing...
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/07/2022
Very good, impeccable service, careful and attentive. I recommend!
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/08/2022
Staff attentive and good advice.
I recommend
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/06/2022
thank you
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/08/2022
Very good
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/05/2022
Delivery on time, perfect
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/09/2022
Satisfied
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/09/2022
Fast delivery. Quality service. Product as described, I recommend it, I am demanding by nature, and here I have nothing to complain about, only good things.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/08/2022
The order and delivery went well
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/09/2022
Very good
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/07/2022
Good
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/07/2022
Very good
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/08/2022
Good phone advice and in line with my request
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/06/2022
Meets the desired needs
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/05/2022
Impeccable
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/07/2022
Great for advice, a direct number to reach them, quality material with ultra-fast delivery. What more could you ask for??
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/09/2022
Very good advice!! Highly recommend without any hesitation! Top!!
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/08/2022
5/5!
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/05/2022
Serious service
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/05/2022
On the site, the product specifications mention 12 to 18 months of battery life with LR14 batteries. I had to change them after 6 months. Unfortunately, performance is three times lower than stated.
Translated reviews
Response from Ultra Secure (ultrasecuredirect.com)
Thank you for getting back to me. It is precisely because of this battery life that I chose the product. Best regards?
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/05/2022
On the site, the product specifications mention 12 to 18 months of battery life with LR14 batteries. I had to change them after 6 months. Unfortunately, performance is three times lower than stated.
Translated reviews
Response from Ultra Secure (ultrasecuredirect.com)
Hello, I couldn't take the call. Could they contact me by email? I will respond to the questions left by the person who called. Thank you for your help. Best regards, Jean-Christophe
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/05/2022
On the site, the product specifications mention 12 to 18 months of battery life with LR14 batteries. I had to change them after 6 months. Unfortunately, performance is three times lower than stated.
Translated reviews
Response from Ultra Secure (ultrasecuredirect.com)
Hello, This is very (very) surprising because, for this product, we announce 18 months in a rather pessimistic manner, as customers have reported battery lives of several years... There must be an explanation for this, otherwise your product could be defective. I will ask our customer service to call you back to discuss. Sorry for the inconvenience caused. Best regards, Christopher / securitemarche.fr
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/05/2022
On the site, the product specifications mention 12 to 18 months of battery life with LR14 batteries. I had to change them after 6 months. Unfortunately, performance is three times lower than stated.
Translated reviews
Response from Ultra Secure (ultrasecuredirect.com)
No problem, I will pass on the message and let him handle the rest. Best regards,
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/05/2022
On the site, the product specifications mention 12 to 18 months of battery life with LR14 batteries. I had to change them after 6 months. Unfortunately, performance is three times lower than stated.
Translated reviews
Response from Ultra Secure (ultrasecuredirect.com)
Hello, My colleague tried to reach you yesterday around 5:10 PM (number ending in 768), without success, he left you a voicemail. Please contact him back when you are available. Best regards, Christopher / securitemarche.fr
We use cookies for audience measurement and improving user experience.
English 