English 
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Rating: 5 out of 5
Excellent value for money, very effective after-sales service
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Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
Summary of reviews
Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
Reviews 3, 4 and 5 stars
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Rating: 5 out of 5
A very professional and competent company in the field, I recommend because very serious people.
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Rating: 5 out of 5
Very good advice, very professional, speed of the order, DON'T CHANGE ANYTHING, A HELLO from the Belgians
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Rating: 5 out of 5
Very good after-sales service. I recommend.
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Rating: 4 out of 5
After-sales and commercial services are good
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A
Rating: 5 out of 5
Very good advice from Ultra Secure and quick to order, nothing to say, to recommend
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A
Rating: 5 out of 5
Satisfied, efficient, easy to use, good investment
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Rating: 5 out of 5
Super perfect. The alarm is really loud.
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Rating: 5 out of 5
Very serious, very friendly on the phone, very professional, I recommend this perfect site, you can place an order.
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Rating: 5 out of 5
Very attentive collaborator to customer expectations. Total trust in this company.
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Rating: 5 out of 5
5 stars!!! Do I need to specify???
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Rating: 5 out of 5
Serious, competent and reliable site.
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Rating: 4 out of 5
Second purchase from this supplier and no problems, everything works.
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Rating: 3 out of 5
Fragile remote control, this is already the second
the flashing alarm, I had to disconnect it, it rang in the middle of the night for no reason and I couldn't stop it.
Otherwise, the rest works well.
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the flashing alarm, I had to disconnect it, it rang in the middle of the night for no reason and I couldn't stop it.
Otherwise, the rest works well.
Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for that. We redesigned this remote control in 2018 and have since received very positive feedback about it. Do you have a specific use? We are always looking to improve our products, please do not hesitate to contact us so that we can understand more. Best regards, Christopher Ultra Secure France (securitemarche.fr)
A
Rating: 5 out of 5
Nothing to say ... the interlocutors are attentive, competent and friendly.
Fast delivery
I recommend this site
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Fast delivery
I recommend this site
A
Rating: 5 out of 5
An exceptional purchase assistance service, as for the after-sales service, it's wonderful: they study your problem and if they don't have an immediate solution, they call you back. I am not a specialist so I appreciated their patience and advice. BRAVO Ultra Secure a great team (Free advertising!)
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A
Rating: 5 out of 5
Very good product and pleasant and good advice salespeople, I recommend!
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Rating: 5 out of 5
Good product, fast delivery
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A
Rating: 5 out of 5
Fast and efficient
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Rating: 5 out of 5
Very good company with attentive listening and very appreciated advice. The responses are clear and clearly meet the needs.
We have placed two orders, the delivery and receipt of goods impeccable.
We recommend UltraSecure.
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We have placed two orders, the delivery and receipt of goods impeccable.
We recommend UltraSecure.
A
Rating: 3 out of 5
Good product.
Navigation on the site without problems, rather
Intuitive.
However, responses to emails for after-sales service -> NONE. No response despite several emails written.
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Navigation on the site without problems, rather
Intuitive.
However, responses to emails for after-sales service -> NONE. No response despite several emails written.
Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for the delay in response. After checking, we have no record of any correspondence on our emails ([email protected] and [email protected]). Can you specify which email address you used? If necessary, you can also reach us directly by phone at 09 72 30 88 88 (non-premium number). Best regards, Christopher Ultra Secure France (securitemarche.fr)
A
Rating: 3 out of 5
Good product.
Navigation on the site without problems, rather
Intuitive.
However, responses to emails for after-sales service -> NONE. No response despite several emails written.
Translated reviews
Navigation on the site without problems, rather
Intuitive.
However, responses to emails for after-sales service -> NONE. No response despite several emails written.
Response from Ultra Secure (ultrasecuredirect.com)
Hello to you;
Thank you for the follow-up.
I used the address provided on the site.
As far as I remember, this should concern « contact »
Best regards
Patrice
Thank you for the follow-up.
I used the address provided on the site.
As far as I remember, this should concern « contact »
Best regards
Patrice
A
Rating: 4 out of 5
Very responsive, easily answering the phone
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Rating: 5 out of 5
Delivery on time and products conform to the description. Nothing to say, perfect
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Rating: 5 out of 5
Material received quickly, conforming to the order.
Responsive customer service for installation assistance
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Responsive customer service for installation assistance
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Rating: 5 out of 5
Good advice
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Rating: 5 out of 5
Satisfied overall
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Rating: 5 out of 5
Very good product, functional and easy to install in addition to the involvement of the sellers who are very attentive to our needs. I highly recommend.
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Rating: 5 out of 5
Great
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Rating: 5 out of 5
Nothing to say ????
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Rating: 5 out of 5
Serious site
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Rating: 5 out of 5
The after-sales service is remarkable.
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V
Rating: 5 out of 5
Great experience.... product works as specified (at least, so far).... support was excellent when I needed a bit of help.
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Rating: 5 out of 5
Top product, fast delivery
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V
Rating: 5 out of 5
The alarm is just what I wanted for my garage, delivery was on time and prompt.The company are easy to contact and deal with
A
Rating: 3 out of 5
Slow handling of the material for a rushed person
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for this feeling, we strive to make simple products, but it remains technical and each customer perceives it differently. Our customer service (free and French) is still available to all our customers to guide and answer questions. Please do not hesitate. Best regards, Christopher Ultra Secure France (securitemarche.fr)
A
Rating: 4 out of 5
Everything was perfect. The people on the phone are attentive and super nice. The only downside is not being able to use the second remote control that I bought. Otherwise, I would have given 5 stars. Fast delivery, in short, I recommend this store to everyone.
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A
Rating: 5 out of 5
Top customer service.
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A
Rating: 5 out of 5
Clear site, reasonable prices, impeccable delivery and tracking. Technical services are attentive and provide good advice. Site to recommend.
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A
Rating: 5 out of 5
No problem, everything is okay
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