Customer reviews of Ultra Secure (ultrasecuredirect.com)

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
5 9 175 85% 4 1 340 12% 3 239 2% 2 36 0% 1 42 0%

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

Reviews 3, 4 and 5 stars

Reset filters
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/11/2020
I had a problem with a flashlight, I returned it and they replaced it. Well done
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2020
Easy to install and effective products. Remote control works very well even at 70 m through 2 walls. I put 2 sirens in the same location, even though one is enough,
just to completely overwhelm the potential thief. Impressive!
I highly recommend.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2020
Perfect!
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/12/2020
perfect
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/09/2020
Very good service, fast shipping and very good advice. I recommend this company.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2020
The device works correctly and delivery without problems.
Only concern:
Phone call to customer service to get the exact external dimensions of the black casing of the device (the largest part fixed to the wall): despite the good will of the interlocutor, the numbers given are wrong, and the installation was very difficult! The available space being limited.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/12/2020
Top customer service!
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2020
Excellent
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/11/2020
perfect delivery and very fast only I am not really satisfied with the material
because the operation leaves something to be desired in the
Translated reviews
Response from Ultra Secure (ultrasecuredirect.com)
I return to my first message because you have shown great professionalism by contacting me by phone and as a result I noticed that the installation of the material was not done correctly I modified the assembly and since then everything is perfect; thank you very much (nowhere in the assembly instructions is it indicated that the sensor must be installed at least 1 meter away, my rating now deserves 5 and even if possible 6.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/11/2020
perfect delivery and very fast only I am not really satisfied with the material
because the operation leaves something to be desired in the
Translated reviews
Response from Ultra Secure (ultrasecuredirect.com)
Hello,

Sorry for that. In these cases, the best thing is obviously to contact our services so that we can assist you. I am asking a technician to call you back to take stock.

Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/10/2020
I have 1 sensor out of 4 in total that does not work. Too bad. If you can do something for me, I thank you in advance. Serge rosset
Translated reviews
Response from Ultra Secure (ultrasecuredirect.com)
Hello,

Of course, this is covered under the 2-year warranty.
I am asking a technician to call you back to confirm this, sometimes it is another phenomenon that can be resolved remotely.

We apologize for the inconvenience caused.

Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/10/2020
I have 1 sensor out of 4 in total that does not work. Too bad. If you can do something for me, I thank you in advance. Serge rosset
Translated reviews
Response from Ultra Secure (ultrasecuredirect.com)
Thank you. I will call you back tomorrow. Serge rosset. Your quick reaction pleases me. Thank you
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/11/2020
very satisfied
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/11/2020
Not very responsive to emails. I wanted to be sure that my camera and alarm could work with the Belgian network.. It works very well, I am happy with my purchase.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/11/2020
Personalized advice, very professional team, attentive, friendly and efficient who know all their products very well; they really take the time to understand our needs in order to offer the most suitable product. Responds very quickly to emails and calls back at our request. I ordered two solar rotating cameras to monitor my horses not living on site, I can monitor them from my phone and I am really very satisfied. Their prices are reasonable and the products are of good quality. Their customer service is top-notch, in short, I absolutely recommend!!
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/12/2020
reliable material, too bad the detector's flashing light raises the suspicions of the thief
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/11/2020
Material received quickly, perfect packaging. No issues with the flow. Top.
Functionality of the ringtone OK, however, voice exchange between the street station and receiver is weak even though the distance is 250m for an announced range of 600m.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2020
Efficiency and speed in delivery. Good quality product
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/12/2020
Very good phone contact for advice and ultra-fast delivery (ordered the day before receipt).
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/11/2020
Found very easily what I was looking for, very easy access site and order delivered in record time. In short, total satisfaction. I have also recommended you to my friends;
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/11/2020
very good advice, fast delivery
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/10/2020
very good quality material, technical service up to par and available!!!
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2020
very good!
Translated reviews
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 22/01/2021
Prompt delivery and very good service from the company, the product was not As sensitive as I thought it would be
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/11/2020
good and in line with expectations
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/11/2020
Product in accordance with the order, receipt received quickly. But the triggering is sometimes sensitive
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/11/2020
No issues rad
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/11/2020
Received my order as I expected. Everything was there. Everything works well.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2020
Fast delivery, I was able to easily and quickly contact Ultra Secure to get additional information. The person who answered me was competent and friendly. The transmitter works very well and I recommend this specialist without any problem.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very good, nothing to complain about! Impeccable customer service!
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/11/2020
All OK
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/12/2020
Fast shipping of the order and it met my expectations, but the service is difficult to contact by phone.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/12/2020
Quality material, clear and effective assembly instructions.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/11/2020
Reliable quality product very good
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2020
Professional site and customer service. Product seems to be of quality (to be seen over time)
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/11/2020
Product conforms to its description
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
very satisfied with the detection and good functioning
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/11/2020
The operators are very attentive, with exemplary kindness and patience. The explanations are clear. True professionals. Package received within the expected timeframe, in perfect condition, well packaged. I can only highly recommend them.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2020
Fast and efficient
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/12/2020
Very good. Products conform to my expectations. Fast delivery. Good telephone support.
Translated reviews
We use cookies for audience measurement and improving user experience.