English 
V
Rating: 4 out of 5
Good value, looks good, a bit more flexible would have been better
Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
Summary of reviews
Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
Reviews 3 and 4 stars
Reset filtersV
Rating: 4 out of 5
The site was very clear to use, I spoke to a staff member and they were most helpful.
V
Rating: 4 out of 5
It's difficult to decide which system to go for as the choice can be overwhelming, but when receiving my order, I was very satisfied with it and despite having some queries, the technical support line was very helpful in resolving them. If I had any criticism, it would refer to the User Manual, where I, as a complete CCTV novice, would prefer to have an explanation what a Load Default or Scan Mode Period is
V
Rating: 3 out of 5
Somewhat pricey for what it is. Resisted paying £5 for a cctv sticker as that is just extortionate.
Response from Ultra Secure (ultrasecuredirect.com)
Thank you for the purchase and review Gary, there is a slight misunderstanding about the stickers, our CCTV Stickers start at .99 pence (our ref 002-0550) going up to £2.99 (ref 002-0540), we do also supply Outdoor Weatherproof Wall Signs with Pre-punched Holes from £4.67 which may have been mistaken for Stickers.
Best Regards
Mark
Best Regards
Mark
V
Rating: 4 out of 5
Arrived on time and was bigger and heavier than I expected so well pleased
V
Rating: 3 out of 5
Ordering was straightforward, the delivery was prompt and, so far, the long range bell is working fine. But the instructions were woeful and the description of the receiver unit on the web-site was rather sketchy, so it is less capable than I had assumed. Subsequent email service to provide instructions was good but they should have been come with the product.
V
Rating: 4 out of 5
Delivery is excellent, despite concerns about returns the company refunded my original costs excluding return postage and the only problem I had was with the quality of the goods. Some parts of a system did not work, others were poorly described and did not function as described and external units were of such poor manufacture that they would not have survived in the environment for which they were destined. Sad that what is a good company is dealing in such poor quality merchandise.
V
Rating: 4 out of 5
Quick service, promptly delivered.
V
Rating: 4 out of 5
Easy to order and quick delivery but thought price of item ordered to be a bit high but couldnt find a simular product elsewhere
V
Rating: 4 out of 5
So far so good, a quality item was purchased at a reasonable price. Dispatch was quick and item was well packaged and arrived as promised. I haven't installed it yet as I need to get a SIM card, but on test it is looking like just what I needed to keep my valuables safe in the garage.
V
Rating: 4 out of 5
Order confirmation prompt. Delivery notification fir each item was timely and accurate. Goods all met my expectations.
V
Rating: 4 out of 5
Order processing and delivery were excellent. Pleased with the quality and performance of the products ordered, however the fitting instructions manual is written in very poor English and is difficult to follow and understand.
V
Rating: 4 out of 5
An excellent product and great support from customer care team to a couple of questions.
V
Rating: 4 out of 5
everything came as ordered and on time
V
Rating: 4 out of 5
Products easy to find on website and product information good. Prompt delivery and alarm worked out of box. Too early to comment on reliability but so far so good.
V
Rating: 3 out of 5
Disappointed in wireless (800) driveway gate alert. Receiver, is made in China, feels cheap and flimsy. Set up was hit and miss with poor instructions. Can't be set to operate for more than 60 secs. which for my purposes is insufficient. Ultra Secure seemed like a good supplier compared the competition as they offer a comprehensive range although their prices are not cheap but they do respond to telephone calls. I made an expensive mistake with the package I ordered.
Response from Ultra Secure (ultrasecuredirect.com)
Hi James,
Thank you, I will get a link sent directly to your email address, it will allow you to see if it helps with your specific application, feel free to ask further questions once you receive it.
Best Regards
Mark
Thank you, I will get a link sent directly to your email address, it will allow you to see if it helps with your specific application, feel free to ask further questions once you receive it.
Best Regards
Mark
V
Rating: 4 out of 5
good done the job
V
Rating: 4 out of 5
Good product promptly delivered - minor issue with order swiftly corrected by really friendly team
V
Rating: 4 out of 5
Delivery was really fast. Installation was very easy. Works exactly as expected.
V
Rating: 4 out of 5
Fine
V
Rating: 4 out of 5
Quick delivery. secure packaging. Not installed yet but tested ok. The only thing I don't like is my mobile phone number being on the address label.
V
Rating: 4 out of 5
More money than I thought but f/class c/Service
V
Rating: 4 out of 5
Looks of good quality and size. Looks like it will do the job.
V
Rating: 4 out of 5
Great customer service. Easy ordering and quick delivery. The part turned out not to be right for us, although there was nothing at all wrong with it. The return was easy and no hassle. Full marks for everything, and I will just read the description better next time!
V
Rating: 4 out of 5
Website/ordering process very simple. Order arrived promptly and intact. I purchased the unit with large red/green lights on front and back. When it arrived the red/green lights on the back were wiring the wrong way round (red light on rear when green light on front). Not a big issue, took 20 mins to dismantle and switch the colour lenses over. Otherwise would have given 5 stars.
V
Rating: 4 out of 5
Good service!
V
Rating: 4 out of 5
Ordering was easy, delivery was quick. The item is doing what it should. I would have like to have had a choice of ringing tones, but apart from that they are great.
V
Rating: 4 out of 5
Prompt and efficient delivery of a good quality, robust product.
V
Rating: 4 out of 5
Buying my SIM card was a breeze I received it very quickly, some of the activation was somewhat difficult. This SIM was for an alarm system so having to trigger the system every six months to keep it alive is somewhat of a Inconvenience but it worked very well and replaced the current 3E SIM which was absolutely useless
V
Rating: 4 out of 5
A positive experience, considering I was a complete novice at buying this type of equipment. I phoned the company as I had a few queries with regard to whether this product was suitable for our needs and was guided by a very nice and knowledgeable man. The alarm has proved to be the correct product for alerting us to anyone entering or leaving the premises. Many thanks to UltraSecure Direct. I would definitely use them again for security products.
V
Rating: 4 out of 5
Delivery was very quick. Everything worked as advertised. Sadly it was made in China
V
Rating: 4 out of 5
Have added to my alarm system in recent weeks. Good system, easy to set up. Relatively cheap, seems to be working ok.
A
Rating: 4 out of 5
Very good, small billing issue quickly resolved
Translated reviews
A
Rating: 3 out of 5
Areas for improvement: - bracelet too short for some wrists. - Inability to program a landline number (useful sometimes)
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for the disappointments felt. After verification, this bracelet should have sufficient margin, perhaps you received a bracelet that is missing some holes? Please send us photos so we can compare and make the exchange if necessary. Regarding the landline number in the first position, you can indeed put a landline number. However, it is important to know that this is the administrator number, the one that can act on the configuration via SMS, which requires a reset on the day you need to modify the configuration. Remaining at your service. Best regards, Christopher Ultra Secure France (securitemarche.fr)
A
Rating: 4 out of 5
Very well received central unit. Easy to install but 2 negative points: plastic envelope (aluminum would be a big plus) that scratches too easily; quite petty not to have a timer of 10 to 30 seconds for remote opening, very very unfortunate....
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A
Rating: 4 out of 5
Satisfied
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A
Rating: 4 out of 5
Salesperson up to the task and fast delivery!
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A
Rating: 4 out of 5
Order received on time. However, I had specifically requested not pink but another color, and as a result, I received pink. It was for a little boy who doesn't want to use it because it's too flashy. Too bad.
Translated reviews
Response from Ultra Secure (ultrasecuredirect.com)
Hello,
I'm really sorry about that. I checked on my side and I ended up finding your message, but it unfortunately appeared in the information regarding your delivery address, which explains why the preparers did not receive your preference.
I invite you to contact our customer service at 09 72 30 88 88 and they will be happy to proceed with the exchange.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
I'm really sorry about that. I checked on my side and I ended up finding your message, but it unfortunately appeared in the information regarding your delivery address, which explains why the preparers did not receive your preference.
I invite you to contact our customer service at 09 72 30 88 88 and they will be happy to proceed with the exchange.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
A
Rating: 4 out of 5
The device works correctly and delivery without problems.
Only concern:
Phone call to customer service to get the exact external dimensions of the black casing of the device (the largest part fixed to the wall): despite the good will of the interlocutor, the numbers given are wrong, and the installation was very difficult! The available space being limited.
Translated reviews
Only concern:
Phone call to customer service to get the exact external dimensions of the black casing of the device (the largest part fixed to the wall): despite the good will of the interlocutor, the numbers given are wrong, and the installation was very difficult! The available space being limited.
A
Rating: 3 out of 5
perfect delivery and very fast only I am not really satisfied with the material
because the operation leaves something to be desired in the
Translated reviews
because the operation leaves something to be desired in the
Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for that. In these cases, the best thing is obviously to contact our services so that we can assist you. I am asking a technician to call you back to take stock.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
Sorry for that. In these cases, the best thing is obviously to contact our services so that we can assist you. I am asking a technician to call you back to take stock.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)