Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
perfect delivery and very fast only I am not really satisfied with the material
because the operation leaves something to be desired in the
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Response from Ultra Secure (ultrasecuredirect.com)
I return to my first message because you have shown great professionalism by contacting me by phone and as a result I noticed that the installation of the material was not done correctly I modified the assembly and since then everything is perfect; thank you very much (nowhere in the assembly instructions is it indicated that the sensor must be installed at least 1 meter away, my rating now deserves 5 and even if possible 6.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/10/2020
I have 1 sensor out of 4 in total that does not work. Too bad. If you can do something for me, I thank you in advance. Serge rosset
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Of course, this is covered under the 2-year warranty.
I am asking a technician to call you back to confirm this, sometimes it is another phenomenon that can be resolved remotely.
We apologize for the inconvenience caused.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/10/2020
I have 1 sensor out of 4 in total that does not work. Too bad. If you can do something for me, I thank you in advance. Serge rosset
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Response from Ultra Secure (ultrasecuredirect.com)
Thank you. I will call you back tomorrow. Serge rosset. Your quick reaction pleases me. Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/11/2020
Not very responsive to emails. I wanted to be sure that my camera and alarm could work with the Belgian network.. It works very well, I am happy with my purchase.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/12/2020
reliable material, too bad the detector's flashing light raises the suspicions of the thief
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/11/2020
Material received quickly, perfect packaging. No issues with the flow. Top.
Functionality of the ringtone OK, however, voice exchange between the street station and receiver is weak even though the distance is 250m for an announced range of 600m.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/11/2020
good and in line with expectations
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/11/2020
Product in accordance with the order, receipt received quickly. But the triggering is sometimes sensitive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/12/2020
Fast shipping of the order and it met my expectations, but the service is difficult to contact by phone.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/11/2020
Product conforms to its description
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/12/2020
I bought the KP MON with 4 temp/hum probes. This material is 100% Chinese but seems reliable. I made technical remarks, but customer service doesn't seem to know the material too well. What a pity not to provide dedicated software! It makes things easier rather than programming by SMS. Also, by SMS you can't access everything. (example: exporting recorded data in CSV) gilles
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for this feeling. It is true that the use of the software and PC configuration is reserved for advanced use, which our service cannot offer. Our customers generally seek an easy, turnkey solution, and therefore we limit to SMS configuration which allows a closed operating framework and avoids the creation of errors that are difficult to diagnose remotely. If you have the capabilities to push the programming, that's a plus, and I hope you have found satisfaction. Remaining at your disposal. Best regards, Christopher Ultra Secure France (securitemarche.fr)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/11/2020
Good but assembly instructions incomplete. Should silicone be applied to the back of the protective cover before applying it to the wall?
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Thank you for your comments, which always help us improve our service. I confirm that for all outdoor installations, it is strongly recommended to apply silicone or protective gel to add an extra layer of security against the elements in the coming years. I remain at your disposal if necessary. Best regards, Christopher Ultra Secure France (securitemarche.fr)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/11/2020
Hello for now I am satisfied I hope this product is reliable best regards
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/12/2020
good product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/11/2020
Simple and effective
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/10/2020
Very good for customer service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/10/2020
No delivery problems. The salesperson did a great job.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/10/2020
everything is clear, the additional information by phone is also good, very correct welcome
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/10/2020
The product works well with a few details. It triggers with the passage of pigeons and at the moment when the sun is lower when it reappears brighter after the passage of a cloud! What to do to remedy this? Is there a solution? adjustment ...
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Thank you for the feedback. There are always many improvements possible on the installation of our products, and it often depends on each installation. I invite you to send us photos directly by email so that we can provide our expertise. Best regards, Christopher Ultra Secure France (sécuritémarché.fr)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/10/2020
Good!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/11/2020
Good product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/10/2020
Very attentive and good after-sales follow-up
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/11/2020
Compliant with the order. The advice was wise!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/10/2020
You can easily detect the flashing red light of the system and it takes time for calls
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
If you want to hide this LED, we simply suggest a small piece of opaque tape, and that's it.
For the call delay, the normally observed time is 30 seconds to 1 minute 30 maximum, this is related to the nature of the product which runs on batteries (we have powered ranges that call in a few seconds if you prefer). If the call takes longer, it may be that the network is too weak where the device is installed, I invite you to try a different operator.
Remaining at your complete disposal if necessary.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/09/2020
I bought 2 GSMs. 1 for the boat no problem 1 for the house and alarm -30% low batteries all tests have been done with customer service and still the same. What do we do now because the alarm is still on? It might be wise to make an exchange to validate the defect of the GSM.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello
Thank you for your quick response and processing. Upon receipt, I will set it up again and keep you informed.
Have a good day and see you soon
Eric lepelletier
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/09/2020
I bought 2 GSMs. 1 for the boat no problem 1 for the house and alarm -30% low batteries all tests have been done with customer service and still the same. What do we do now because the alarm is still on? It might be wise to make an exchange to validate the defect of the GSM.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
I see that the file is indeed in progress with the technician, and your return package is being processed today.
The malfunction has been confirmed and the product will be replaced.
We apologize for this inconvenience and hope that you will continue to trust our company.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/11/2020
Several orders, no problems and a refund request also without problems. Processing times a little long, but maybe the COVID effect. So satisfied.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/11/2020
Clear and well-documented site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/10/2020
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/09/2020
Fast delivery and it works
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/09/2020
remote control weak range
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/09/2020
Very good welcome from the team, service for setting up the alarm very good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/09/2020
Very good service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/10/2020
Nothing to say. serious to recommend.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/09/2020
The alarm does not sound loud, the alert on the phone comes a long time later.
When I want to check via video the connection is very slow yet I am on 4G. the thief can take his time.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello
Thank you for your information. I will soon be moving and relocating the cameras. If needed I will contact you.
Best regards.
BLC
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/09/2020
The alarm does not sound loud, the alert on the phone comes a long time later.
When I want to check via video the connection is very slow yet I am on 4G. the thief can take his time.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for these inconveniences.
Regarding the siren, indeed, it is not very loud (this is indicated in the specifications), but its effect is still deterrent, that is the primary purpose.
Regarding the 4G connection, be careful, it must be correct on both sides to achieve a fast and smooth connection (on your smartphone side, but also on the camera side). There are no reasons other than that to explain this phenomenon. Possibly, change the camera's SIM card to another network, that could help.
Do not hesitate to contact our technical service if necessary, we are here to help you resolve these issues.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/09/2020
the solution works as expected.
The fixing of the motion detector on the wall mount is very average.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/09/2020
Good material "Too bad it is made in China". Easy installation. Improve the documentation.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/08/2020
Pros: Good value for money, fast shipping. Cons: Incomplete package, but efficient customer service, error fixed after a phone call. Missing accessory received within 8 days. Improve package verification before shipping.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/08/2020
Image of a safe on the box. Not very discreet.
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