Customer reviews of Ultra Secure (ultrasecuredirect.com)

Clear website, good ordering process and quick delivery. UltraSecure itself was fine and the PIR alarm product itself is reasonable but it annoyingly has tiny fixing screws one of which quickly deteriorated - luckily after a search in my garage I found a suitable screw although I had to cut it down in length. To be honest the screw thing with the alarm needs sorting out - it makes a relatively good product look cheap.

I ordered a KP9 alarm panel that was delivered promptly. It is a good product.
What lets it down is the manual. It has been badly translated from Chinese. A lot of the commands are missing. It takes a lot of reading to get the full benefit out of the panel. Even trying to set it up I had to ring their help line.
The help back up is good and they knew the answers to my question.
It's a pity that Ultra Secure don't re-write the manual

Impeccable customer service;

Very good

Good but the batteries don't last long, too bad I only give three stars for that

Order and delivery were easy and prompt. My only criticism would be there are no printed instructions of how to install and how to operate the posts.

Quick to respond to email enquiries, value for money product ( non GSM garage alarm). Only been installed for a few days but product is operating as described. Only slight issue concerns the plastic mounting swivel that allows sensor to be positioned, it feels a little loose, a stiffer swivel design would merit 5 stars. Delivered in 48 hours.

Quick delivery, good technical helpline. Instructions for alarm (translated from Chinese presumably) truly appalling, but you don't really need them as the system is set up by Ultrasecure.

the product instructions are inadequate as well as the description
There was no guarantee paper sent together with the product.Once the product is set up the operation is satisfactory.
The product needs a discreet light indicator to show that is on or off .Packagine and delivery was excellent

Great product and simple to install. Very fast service and postage too.

Easy to order and prompt delivery. Product looks well made. Only gave 4 stars as item is not yet fitted and tested. But can't see any reason why it should not function as advertised.

No issues, delivered on time and equipment works very well.

Easy search, delivery ok, careful packaging. Very good.

Sir, We provide you with answers and try to help you, I do not see how we are sending back the problem? - The translation of the application is not under our control, it is not OUR application, it is Reolink's... I suggest you give me the list of what you have noticed and we will also report these suggestions for improvements to Reolink, in order to give more weight to these missing translations. From our side, we have not found any missing translations, and no customer has ever reported this to us, so there shouldn't be much. Let's be a little indulgent, nowadays, an application translated at 99% is frankly already quite good... - The email settings are different for each operator, each provider, each server... what more do you want us to do? We are not going to contact your email provider to ask for the settings that are yours, including your password! We always try, as much as possible, to help our customers, we are actually very proud of that, our customers thank us every day. I think your demands are unfortunately beyond what we can meet. As with every order placed with us, you were also free to return for a refund within 30 days (we also make the effort to give you more time to set up your devices, the legislation being 14 days). Why not exercise this right, simply? Best regards, Christopher Ultra Secure France (securitemarche.fr)

Very good after-sales service, however I am disappointed with the quality of the alarm I bought, really low-end

Would have been 5 stars... excellent service excellent product, easy to install as long as you are a bit tec savvy.
My only minor complaint is the door opening sensors, if you don't have flush fitting doors which most modern UPVC doors are not then the sensors will not fit, you have to make your own spacers which are not pretty or reliable, I would have paid extra for purpose built spacers to be included.
I like the fact that I can add to my system if need be.
But overall a very good product.

Fantastic service from ordering to delivery

After ordering, product arrived swiftly. It was well packaged along with clear instructions.

Good product
On time delivery

Got what in ordered in time frame I was told

Satisfied with my order

I recommend

received without issue, material ok, but still expensive!

finally a device that holds the distance and works through thick walls.

Not all the planned features are operational, it is regrettable. Email with photos impossible to program, discussed with ultra-secure technician.

Deadlines respected, quality material, access to batteries could be simplified.

Doesn't seem very sturdy, issues with deactivating my alarm

Order received on time.
The ordered product works correctly, to see over time

Good

Very good

Not the cheapest deal but does the job

Good purchase conforming to the description, to see over time in use

easy to order. Delivered next day

Order well received, equipment that works, very good... just the alarm (130db) that sounds less loud than I expected... otherwise all ok...

Fast delivery and good advice over the phone.

Hello, product not bad but in my opinion detection not fast enough.

The shed alarm and camera I purchased was disappointing far as to say if the was an intruder the alarm it's self would not scare them off , the sounder is very quite ,overall disappointed with the product

Website easy to navigate.

material that meets customer expectations

Fast shipping, easy contact