Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
Good but the batteries don't last long, too bad I only give three stars for that
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for this inconvenience.
If your batteries wear out too quickly, two probable possibilities:
- your system triggers too often (for example, you test once a day, while the technical specifications expect a classic use, for example a test trigger per month)
- your system is malfunctioning, in which case we will cover it under warranty
I invite you to send us more detailed information and we will assist you going forward.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 22/08/2020
Order and delivery were easy and prompt. My only criticism would be there are no printed instructions of how to install and how to operate the posts.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 17/08/2020
Quick to respond to email enquiries, value for money product ( non GSM garage alarm). Only been installed for a few days but product is operating as described. Only slight issue concerns the plastic mounting swivel that allows sensor to be positioned, it feels a little loose, a stiffer swivel design would merit 5 stars. Delivered in 48 hours.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 11/08/2020
Quick delivery, good technical helpline. Instructions for alarm (translated from Chinese presumably) truly appalling, but you don't really need them as the system is set up by Ultrasecure.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 10/08/2020
the product instructions are inadequate as well as the description
There was no guarantee paper sent together with the product.Once the product is set up the operation is satisfactory.
The product needs a discreet light indicator to show that is on or off .Packagine and delivery was excellent
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 11/07/2020
Great product and simple to install. Very fast service and postage too.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 12/07/2020
Easy to order and prompt delivery. Product looks well made. Only gave 4 stars as item is not yet fitted and tested. But can't see any reason why it should not function as advertised.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/05/2020
No issues, delivered on time and equipment works very well.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/05/2020
Easy search, delivery ok, careful packaging. Very good.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/05/2020
Sir, We provide you with answers and try to help you, I do not see how we are sending back the problem? - The translation of the application is not under our control, it is not OUR application, it is Reolink's... I suggest you give me the list of what you have noticed and we will also report these suggestions for improvements to Reolink, in order to give more weight to these missing translations. From our side, we have not found any missing translations, and no customer has ever reported this to us, so there shouldn't be much. Let's be a little indulgent, nowadays, an application translated at 99% is frankly already quite good... - The email settings are different for each operator, each provider, each server... what more do you want us to do? We are not going to contact your email provider to ask for the settings that are yours, including your password! We always try, as much as possible, to help our customers, we are actually very proud of that, our customers thank us every day. I think your demands are unfortunately beyond what we can meet. As with every order placed with us, you were also free to return for a refund within 30 days (we also make the effort to give you more time to set up your devices, the legislation being 14 days). Why not exercise this right, simply? Best regards, Christopher Ultra Secure France (securitemarche.fr)
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Response from Ultra Secure (ultrasecuredirect.com)
Very satisfied
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/05/2020
Very good after-sales service, however I am disappointed with the quality of the alarm I bought, really low-end
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
I am truly sorry for this feeling.
This model has been quite well sold for years and we have rather positive feedback, but we understand that everyone can have their expectations.
Please do not hesitate to contact us so that we can discuss your needs with you, we can of course exchange your equipment since it does not meet your satisfaction.
However, you can also simply return it for a refund, you have 30 days for that.
Remaining at your service.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 04/07/2020
Would have been 5 stars... excellent service excellent product, easy to install as long as you are a bit tec savvy.
My only minor complaint is the door opening sensors, if you don't have flush fitting doors which most modern UPVC doors are not then the sensors will not fit, you have to make your own spacers which are not pretty or reliable, I would have paid extra for purpose built spacers to be included.
I like the fact that I can add to my system if need be.
But overall a very good product.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 01/07/2020
Fantastic service from ordering to delivery
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 30/06/2020
After ordering, product arrived swiftly. It was well packaged along with clear instructions.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 08/06/2020
Good product
On time delivery
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 08/06/2020
Got what in ordered in time frame I was told
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/05/2020
Satisfied with my order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/05/2020
I recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/05/2020
received without issue, material ok, but still expensive!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/05/2020
finally a device that holds the distance and works through thick walls.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/05/2020
Not all the planned features are operational, it is regrettable. Email with photos impossible to program, discussed with ultra-secure technician.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/05/2020
Deadlines respected, quality material, access to batteries could be simplified.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/05/2020
Doesn't seem very sturdy, issues with deactivating my alarm
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
First of all, thank you for your order.
You shouldn't have any particular issues with this alarm, we sell a considerable number and do not have particularly negative feedback.
However, and this is probably the most important information, if the product does not suit you, do not hesitate to return it for exchange or refund, you have 30 days to do so.
Remaining at your service.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/05/2020
Order received on time.
The ordered product works correctly, to see over time
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/05/2020
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/04/2020
Very good
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V
Verified Buyer
Rating: 4 out of 5
following a purchase from 26/05/2020
Not the cheapest deal but does the job
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/04/2020
Good purchase conforming to the description, to see over time in use
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V
Verified Buyer
Rating: 4 out of 5
following a purchase from 16/05/2020
easy to order. Delivered next day
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/05/2020
Order well received, equipment that works, very good... just the alarm (130db) that sounds less loud than I expected... otherwise all ok...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/05/2020
Fast delivery and good advice over the phone.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/05/2020
Hello, product not bad but in my opinion detection not fast enough.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for that, please feel free to contact our team so we can study your needs, we often have ways to improve customer installations, depending on environments and individual issues. If necessary, we can exchange equipment for something more suitable. Best regards, Christopher Ultra Secure France (securitemarche.fr)
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 13/05/2020
The shed alarm and camera I purchased was disappointing far as to say if the was an intruder the alarm it's self would not scare them off , the sounder is very quite ,overall disappointed with the product
Response from Ultra Secure (ultrasecuredirect.com)
Dear Customer
Sorry you do not like the Siren on the Battery Camera, most customers actually use it in the Covert mode (with no siren) so that the Camera is not being focussed upon by an Intruder (allowing it to take the covert video), some customers would then use a seperate battery alarm so that that takes away any interest in the Camera. Because the device is battery powered it cannot have a big siren as the battery is also powering the Video.
Please Contact Us if you want advice on a louder Alarm.
Regards
Mark
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/05/2020
Website easy to navigate.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/04/2020
material that meets customer expectations
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/05/2020
Fast shipping, easy contact
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V
Verified Buyer
Rating: 4 out of 5
following a purchase from 12/05/2020
Would have been 5 stars but the wrong batteries were sent with the product, but a quick phone call to the supplier and the right batteries arrived 48 hours later, I'm happy
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 10/05/2020
FLASHING RED OR BLUE LED MAINS POWER FAILURE SYSTEM 008-1560 (RED)
The unit was as described and arrived promptly. It has now been installed and is working perfectly. It is on the outside of my garage, visible from the house and is to inform us if our freezer loses power. My criticisms of the unit are minor. the box is hung on four keyhole slots, one at each corner. When installed it can be lifted free and I was concerned that it might dislodge in strong winds. i have used cable ties to make it more secure. It would have been better to simply have screw holes. Also, the lead is very short making it necessary to have or install a power point very close inside. Since normally a small hole is used to transmit the lead, installation involved having to disconnect the cable inside the unit and reconnect it once both were in place. Otherwise a hole large enough for the transformer to pass is required.
Good unit, but a longer lead and maybe some easier disconnection!
Response from Ultra Secure (ultrasecuredirect.com)
Hello Malcolm, thank you for taking the time to do the review, we would normally recommend putting a washer over the screws when fitting the box which will secure the device in high winds, we use this type of box to make installation easier. With regards the power supply, we take on board your comments and will change the design to have longer leads which can be easily disconnected for the Installation.
Once again, thank you for your comments
Regards
Mark
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 26/04/2020
the delivery was excellent i had an issue with an item i had to send back i had to get in touch with them customer service was average
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/03/2020
VERY EASY SYSTEM TO SET UP EVERYTHING IS ALREADY PROGRAMMED WITH THE REMOTES. NEGATIVE POINT THE FIXING SCREW BETWEEN THE WALL BRACKET AND THE BOX, TOO SMALL AND FRAGILE.
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