English 
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Rating: 4 out of 5
Good
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Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
Summary of reviews
Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
Reviews 3 and 4 stars
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Rating: 4 out of 5
Good product
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Rating: 4 out of 5
Very good, fast delivery, material in accordance, very simple to install good product.
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Rating: 4 out of 5
It seems to me that I received a siren that had already been used, it was dirty and the wires were poorly stripped and randomly tinned but it works correctly and is relatively powerful for its size.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Please accept our apologies for this inconvenience. Do not hesitate to send us photos next time, as this is absolutely not normal, we strive to control all shipments. Sometimes mistakes can happen... I hope, however, that the product works correctly. Do not hesitate to contact us so that we can apply a discount on your next order to compensate for the inconvenience suffered. Remaining at your service. Best regards, Christopher Ultra Secure France (securitemarche.fr)
A
Rating: 4 out of 5
Works very well, the only problem is that it is easily detachable from its support, I modified the fixing to make it harder to steal.
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V
Rating: 4 out of 5
Easy navigation Thought shipping charges of £4.95 for a SIM card in an ordinary envelope was rather expensive
V
Rating: 4 out of 5
Many thanks for a very efficient, and prompt, service.
A
Rating: 4 out of 5
Order received quickly but not yet assembled due to confinement.
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Rating: 4 out of 5
Good product but exhausting advertising and follow-ups.
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Rating: 4 out of 5
Qualified staff, good advice, correct delivery and follow-up for installation.
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Rating: 4 out of 5
Works very well, easy to use.
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Rating: 4 out of 5
Deadline respected and top delivery nothing to complain about
On the phone on the site competent staff I recommend
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On the phone on the site competent staff I recommend
A
Rating: 4 out of 5
No problem on the site or on the delivery. but the screw and plug set is not suitable for the product.
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Rating: 3 out of 5
Very low-end remote control.
If not functional detector.
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If not functional detector.
Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Very surprised by this review left, the remote control of this device was completely redesigned about 2 years ago and we have very few issues with the new sturdier model (we distribute about 10,000 units per year...).
Do not hesitate to contact us directly so that we can try to provide you with solutions, perhaps yours has a design defect? Of course, this is covered by warranty.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
Very surprised by this review left, the remote control of this device was completely redesigned about 2 years ago and we have very few issues with the new sturdier model (we distribute about 10,000 units per year...).
Do not hesitate to contact us directly so that we can try to provide you with solutions, perhaps yours has a design defect? Of course, this is covered by warranty.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
A
Rating: 3 out of 5
Good advice but unfortunately a categorical refusal from the after-sales service after a breakdown after 3 weeks: refusal to extend the trial period, payment at my expense
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Response from Ultra Secure (ultrasecuredirect.com)
Hello Madam,
I am sorry for what happened with your installation.
Unfortunately, as I replied to your previous review, this is a device that you damaged, and we cannot be held responsible for that.
However, we were able to repair the device at a low cost (for the record, 25 €), I find that already very reasonable.
I reiterate that the trial period is legally set by our terms of sale – for us, it is 30 days (the legal minimum is 14 days).
The fact that you are on vacation in Mexico is not a valid justification to extend this period.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
I am sorry for what happened with your installation.
Unfortunately, as I replied to your previous review, this is a device that you damaged, and we cannot be held responsible for that.
However, we were able to repair the device at a low cost (for the record, 25 €), I find that already very reasonable.
I reiterate that the trial period is legally set by our terms of sale – for us, it is 30 days (the legal minimum is 14 days).
The fact that you are on vacation in Mexico is not a valid justification to extend this period.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
A
Rating: 4 out of 5
Product conforms to the order, fast delivery, very effective customer service.
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Rating: 4 out of 5
well advised on the phone
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Rating: 4 out of 5
Quite happy,
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Rating: 4 out of 5
good reception good equipment
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Rating: 4 out of 5
Good
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Rating: 4 out of 5
Very clear site, fast delivery, no problems
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V
Rating: 4 out of 5
Website was efficient and item arrived quickly and was wrapped well.
V
Rating: 4 out of 5
Good service
A
Rating: 4 out of 5
Technical questioning and choice of product; customization of responses; no delivery problems. No reservations about this site. Now remains to install the equipment and see if it works and if the quality and longevity will be there...
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Rating: 4 out of 5
Very good overall some difficulties at the time of payment not taken into account the first two times???
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A
Rating: 4 out of 5
Not used yet, sorry...
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V
Rating: 4 out of 5
Alarm system arrived quickly; does what it's supposed to do; written instructions need updating; 'technical help' line didn't get answered.
Response from Ultra Secure (ultrasecuredirect.com)
Dear Sir
Thank you for the review, our technical helpline is open from 8 am to 5.30 pm Monday to Thursday, 8 am to 5 pm on Friday, if there is no answer please leave a message and we will call you back, once our technicians become free from talking to other customers.
Regards
Mark
Thank you for the review, our technical helpline is open from 8 am to 5.30 pm Monday to Thursday, 8 am to 5 pm on Friday, if there is no answer please leave a message and we will call you back, once our technicians become free from talking to other customers.
Regards
Mark
A
Rating: 3 out of 5
The material is of excellent quality and the delivery arrived faster than expected. The only problem with the intercom is that the 4 batteries need to be changed every three days. So it doesn't work and I will have to call an electrician.
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Response from Ultra Secure (ultrasecuredirect.com)
What you explain here is true for our individual intercom with 1 button (UltraCOM SOLO), but not for the collective 4 buttons (UltraCOM MULTI). Perhaps the confusion comes from a mix-up? We try to provide as much information as possible in our product sheets, they are really very detailed. Excerpts from the product sheet of your order: "The street panel is powered by a 12 V transformer (optional) or any other power supply (gate motor, solar panel, ...). A battery compartment (provided) allows you to create a backup power supply in case of a power outage for example." "IMPORTANT No 12v power supply is provided with this kit, you need to provide a 12v DC supply for the panel to work!" But I'm sorry if this was not clear enough for your professional. This is also why we offer 30 days to return the device for a refund, to avoid any misunderstanding or dissatisfaction. I hope, however, that you will be able to resolve this issue, do not hesitate to consult our advisors, they are there to guide you and find solutions. Best regards, Christopher Ultra Secure France (securitemarche.fr)
A
Rating: 4 out of 5
Despite having purchased a second remote control, the latter still works poorly. I discussed for a long time on the phone before ordering it, but the result is still the same, you have to be 2 meters from the alarm to make it work. In conclusion, all my discussions were useless, and I am out 28.90 more.....look for the error....!!!!
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for this. Please know that you can return an order within 30 days for a refund. This is precisely to prevent our customers from experiencing this type of dissatisfaction. If a remote control, whatever it is, only works at 2 meters, there is another issue to resolve. We are of course at your service to help you. Best regards, Christopher Ultra Secure France (securitemarche.fr)
A
Rating: 4 out of 5
Good, nothing to report
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Rating: 4 out of 5
Fast service, attentive staff, I recommend this site
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Rating: 4 out of 5
good material, too bad the sound volume is a bit low
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V
Rating: 4 out of 5
The instruction leaflet is somewhat difficult to follow and could be better worded and made clearer to follow.
Response from Ultra Secure (ultrasecuredirect.com)
Thank you for the review, your comment has been taken on board, thank you
Regards
Mark
Regards
Mark
A
Rating: 4 out of 5
no comment!
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Rating: 4 out of 5
good
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Rating: 4 out of 5
Good product, order received quickly, very good after-sales service
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Rating: 3 out of 5
The siren is not very loud, but especially the telephone system is not very efficient, too bad the idea seems very good to me, the telephone transmitter should be more powerful.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for this feeling and the inconveniences experienced. First of all, regarding the siren, several possibilities and solutions: 1) if it does not ring loudly, it may be a defect in your siren, we can replace it of course 2) although most of our customers find that it rings just loud, it remains subjective, so if you need more, you can definitely add a supplementary siren (or even several, there is no limit on this range) Regarding calls, I do not quite understand regarding the performance - a call is a call. Is it because the network does not pass well where the device is installed? In that case, you might want to consider changing operators for the SIM card. In any case, I have asked an advisor to call you back to guide you through these steps. Remaining at your service. Best regards, Christopher Ultra Secure France (securitemarche.fr)
A
Rating: 4 out of 5
perfect service
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Rating: 4 out of 5
Good product easy to install but narrow beam, I had to put two crossed to cover the width of my 5-meter path. I recommend it.
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Rating: 4 out of 5
Product conforms to the description, fast delivery
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