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V
Rating: 4 out of 5
Would have been 5 stars but the wrong batteries were sent with the product, but a quick phone call to the supplier and the right batteries arrived 48 hours later, I'm happy
Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 905 published reviews
Summary of reviews
Ultra Secure consistently delivers promptly and reliably, with fast shipping and on-time or early delivery across multiple mentions. The product quality and ease of installation are highlighted by clear instructions, straightforward setup, and well-functioning devices such as intercoms and alarms that work effectively right away. Customer service is repeatedly praised for responsiveness, politeness, and helpful problem resolution, including prompt follow-ups and attentive assistance when issues arise. Teams are described as professional and knowledgeable, providing accurate advice and ensuring orders meet stated needs and specifications.
Reviews 3 and 4 stars
Reset filtersV
Rating: 4 out of 5
FLASHING RED OR BLUE LED MAINS POWER FAILURE SYSTEM 008-1560 (RED)
The unit was as described and arrived promptly. It has now been installed and is working perfectly. It is on the outside of my garage, visible from the house and is to inform us if our freezer loses power. My criticisms of the unit are minor. the box is hung on four keyhole slots, one at each corner. When installed it can be lifted free and I was concerned that it might dislodge in strong winds. i have used cable ties to make it more secure. It would have been better to simply have screw holes. Also, the lead is very short making it necessary to have or install a power point very close inside. Since normally a small hole is used to transmit the lead, installation involved having to disconnect the cable inside the unit and reconnect it once both were in place. Otherwise a hole large enough for the transformer to pass is required.
Good unit, but a longer lead and maybe some easier disconnection!
The unit was as described and arrived promptly. It has now been installed and is working perfectly. It is on the outside of my garage, visible from the house and is to inform us if our freezer loses power. My criticisms of the unit are minor. the box is hung on four keyhole slots, one at each corner. When installed it can be lifted free and I was concerned that it might dislodge in strong winds. i have used cable ties to make it more secure. It would have been better to simply have screw holes. Also, the lead is very short making it necessary to have or install a power point very close inside. Since normally a small hole is used to transmit the lead, installation involved having to disconnect the cable inside the unit and reconnect it once both were in place. Otherwise a hole large enough for the transformer to pass is required.
Good unit, but a longer lead and maybe some easier disconnection!
Response from Ultra Secure (ultrasecuredirect.com)
Hello Malcolm, thank you for taking the time to do the review, we would normally recommend putting a washer over the screws when fitting the box which will secure the device in high winds, we use this type of box to make installation easier. With regards the power supply, we take on board your comments and will change the design to have longer leads which can be easily disconnected for the Installation.
Once again, thank you for your comments
Regards
Mark
Once again, thank you for your comments
Regards
Mark
V
Rating: 4 out of 5
the delivery was excellent i had an issue with an item i had to send back i had to get in touch with them customer service was average
A
Rating: 4 out of 5
VERY EASY SYSTEM TO SET UP EVERYTHING IS ALREADY PROGRAMMED WITH THE REMOTES. NEGATIVE POINT THE FIXING SCREW BETWEEN THE WALL BRACKET AND THE BOX, TOO SMALL AND FRAGILE.
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Good product
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A
Rating: 4 out of 5
Very good, fast delivery, material in accordance, very simple to install good product.
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A
Rating: 4 out of 5
It seems to me that I received a siren that had already been used, it was dirty and the wires were poorly stripped and randomly tinned but it works correctly and is relatively powerful for its size.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Please accept our apologies for this inconvenience. Do not hesitate to send us photos next time, as this is absolutely not normal, we strive to control all shipments. Sometimes mistakes can happen... I hope, however, that the product works correctly. Do not hesitate to contact us so that we can apply a discount on your next order to compensate for the inconvenience suffered. Remaining at your service. Best regards, Christopher Ultra Secure France (securitemarche.fr)
A
Rating: 4 out of 5
Works very well, the only problem is that it is easily detachable from its support, I modified the fixing to make it harder to steal.
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V
Rating: 4 out of 5
Easy navigation Thought shipping charges of £4.95 for a SIM card in an ordinary envelope was rather expensive
V
Rating: 4 out of 5
Many thanks for a very efficient, and prompt, service.
A
Rating: 4 out of 5
Order received quickly but not yet assembled due to confinement.
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A
Rating: 4 out of 5
Good product but exhausting advertising and follow-ups.
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A
Rating: 4 out of 5
Qualified staff, good advice, correct delivery and follow-up for installation.
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A
Rating: 4 out of 5
Works very well, easy to use.
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A
Rating: 4 out of 5
Deadline respected and top delivery nothing to complain about
On the phone on the site competent staff I recommend
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On the phone on the site competent staff I recommend
A
Rating: 4 out of 5
No problem on the site or on the delivery. but the screw and plug set is not suitable for the product.
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A
Rating: 3 out of 5
Very low-end remote control.
If not functional detector.
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If not functional detector.
Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Very surprised by this review left, the remote control of this device was completely redesigned about 2 years ago and we have very few issues with the new sturdier model (we distribute about 10,000 units per year...).
Do not hesitate to contact us directly so that we can try to provide you with solutions, perhaps yours has a design defect? Of course, this is covered by warranty.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
Very surprised by this review left, the remote control of this device was completely redesigned about 2 years ago and we have very few issues with the new sturdier model (we distribute about 10,000 units per year...).
Do not hesitate to contact us directly so that we can try to provide you with solutions, perhaps yours has a design defect? Of course, this is covered by warranty.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
A
Rating: 3 out of 5
Good advice but unfortunately a categorical refusal from the after-sales service after a breakdown after 3 weeks: refusal to extend the trial period, payment at my expense
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Response from Ultra Secure (ultrasecuredirect.com)
Hello Madam,
I am sorry for what happened with your installation.
Unfortunately, as I replied to your previous review, this is a device that you damaged, and we cannot be held responsible for that.
However, we were able to repair the device at a low cost (for the record, 25 €), I find that already very reasonable.
I reiterate that the trial period is legally set by our terms of sale – for us, it is 30 days (the legal minimum is 14 days).
The fact that you are on vacation in Mexico is not a valid justification to extend this period.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
I am sorry for what happened with your installation.
Unfortunately, as I replied to your previous review, this is a device that you damaged, and we cannot be held responsible for that.
However, we were able to repair the device at a low cost (for the record, 25 €), I find that already very reasonable.
I reiterate that the trial period is legally set by our terms of sale – for us, it is 30 days (the legal minimum is 14 days).
The fact that you are on vacation in Mexico is not a valid justification to extend this period.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
A
Rating: 4 out of 5
Product conforms to the order, fast delivery, very effective customer service.
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A
Rating: 4 out of 5
well advised on the phone
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A
Rating: 4 out of 5
Quite happy,
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A
Rating: 4 out of 5
good reception good equipment
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Very clear site, fast delivery, no problems
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V
Rating: 4 out of 5
Website was efficient and item arrived quickly and was wrapped well.
V
Rating: 4 out of 5
Good service
A
Rating: 4 out of 5
Technical questioning and choice of product; customization of responses; no delivery problems. No reservations about this site. Now remains to install the equipment and see if it works and if the quality and longevity will be there...
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A
Rating: 4 out of 5
Very good overall some difficulties at the time of payment not taken into account the first two times???
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A
Rating: 4 out of 5
Not used yet, sorry...
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V
Rating: 4 out of 5
Alarm system arrived quickly; does what it's supposed to do; written instructions need updating; 'technical help' line didn't get answered.
Response from Ultra Secure (ultrasecuredirect.com)
Dear Sir
Thank you for the review, our technical helpline is open from 8 am to 5.30 pm Monday to Thursday, 8 am to 5 pm on Friday, if there is no answer please leave a message and we will call you back, once our technicians become free from talking to other customers.
Regards
Mark
Thank you for the review, our technical helpline is open from 8 am to 5.30 pm Monday to Thursday, 8 am to 5 pm on Friday, if there is no answer please leave a message and we will call you back, once our technicians become free from talking to other customers.
Regards
Mark
A
Rating: 3 out of 5
The material is of excellent quality and the delivery arrived faster than expected. The only problem with the intercom is that the 4 batteries need to be changed every three days. So it doesn't work and I will have to call an electrician.
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Response from Ultra Secure (ultrasecuredirect.com)
What you explain here is true for our individual intercom with 1 button (UltraCOM SOLO), but not for the collective 4 buttons (UltraCOM MULTI). Perhaps the confusion comes from a mix-up? We try to provide as much information as possible in our product sheets, they are really very detailed. Excerpts from the product sheet of your order: "The street panel is powered by a 12 V transformer (optional) or any other power supply (gate motor, solar panel, ...). A battery compartment (provided) allows you to create a backup power supply in case of a power outage for example." "IMPORTANT No 12v power supply is provided with this kit, you need to provide a 12v DC supply for the panel to work!" But I'm sorry if this was not clear enough for your professional. This is also why we offer 30 days to return the device for a refund, to avoid any misunderstanding or dissatisfaction. I hope, however, that you will be able to resolve this issue, do not hesitate to consult our advisors, they are there to guide you and find solutions. Best regards, Christopher Ultra Secure France (securitemarche.fr)
A
Rating: 4 out of 5
Despite having purchased a second remote control, the latter still works poorly. I discussed for a long time on the phone before ordering it, but the result is still the same, you have to be 2 meters from the alarm to make it work. In conclusion, all my discussions were useless, and I am out 28.90 more.....look for the error....!!!!
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for this. Please know that you can return an order within 30 days for a refund. This is precisely to prevent our customers from experiencing this type of dissatisfaction. If a remote control, whatever it is, only works at 2 meters, there is another issue to resolve. We are of course at your service to help you. Best regards, Christopher Ultra Secure France (securitemarche.fr)
A
Rating: 4 out of 5
Good, nothing to report
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A
Rating: 4 out of 5
Fast service, attentive staff, I recommend this site
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A
Rating: 4 out of 5
good material, too bad the sound volume is a bit low
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V
Rating: 4 out of 5
The instruction leaflet is somewhat difficult to follow and could be better worded and made clearer to follow.
Response from Ultra Secure (ultrasecuredirect.com)
Thank you for the review, your comment has been taken on board, thank you
Regards
Mark
Regards
Mark
A
Rating: 4 out of 5
no comment!
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Rating: 4 out of 5
good
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Rating: 4 out of 5
Good product, order received quickly, very good after-sales service
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