Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
Purchased the GSM PIR alarm and very pleased with it. Good instructions and pre-programmed. Bonus of a £7 credit on the sim which was unexpected. Only thing I did not like was that the PIR mounting was not able to lock the sensor in one position and wold move easily. Technical report was excellent.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 22/04/2019
Prompt delivery.
Good product.
Setup manual needs a little updating.
Very helpful support line.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/04/2019
very satisfied
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/04/2019
The commercial documentation mentions that you can register 3 phone numbers, whereas in power outage detection mode you can only register one. After 2 days of service, I received a message indicating a battery level (new!) below 30%. Generally, this product (made in China) does not really inspire confidence.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for all these inconveniences. Regarding the documentation, I did indeed find the mentioned misunderstanding. It is true that these specifications are shared between different kits and sheets, the "3 numbers" are correct in case of an alarm (if you use the device for that) but only one SMS concerning the power failure/restoration. This is very well indicated in the descriptive sheet (from the first paragraph). Sorry for the possible confusion, I will ask my colleague to modify it to make it more evident for future customers. Regarding the "batteries < 30%" alert, from my experience such a message appears if the new batteries used are not lithium. Did you receive orange or silver-colored batteries? The error could come from there. Alkaline batteries are not suitable and the device calculates a wrong voltage (hence the received message). In any case, this is obviously not normal, we will make the necessary exchange. Please excuse us for the inconvenience. This device is of French design (although assembled in China, indeed, for a competitive cost), extensive tests have been carried out to have the best product for our customers. Unfortunately, errors can occur (batteries sent, description that can be clearer) even if we try our best not to make any. The most important thing for us is our presence before and after the sale so as not to abandon a customer along the way. Sorry if you feel this disappointment, I fully understand your point of view. Know that we are here to answer your questions and help you in all these steps, we always have alternative solutions to offer so that you are satisfied. And, as a last resort, you have 30 days to get a refund, so in principle, no risk of disappointment! I will ask a technician to call you back to see all the details with you. There is no reason we cannot find a solution for you! Personally remaining at your disposal if necessary. Sincerely, Christopher Ultra Secure France (securitemarche.fr)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/03/2019
no comment
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/04/2019
1st Order - Good phone reception - Parcel received as expected within a satisfactory timeframe.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/04/2019
Good transaction
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/04/2019
Adapted and functional
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V
Verified Buyer
Rating: 3 out of 5
following a purchase from 12/04/2019
Would have been four stars if the barrier was not damaged overall very good service
Response from Ultra Secure (ultrasecuredirect.com)
Dear Sir
I am sorry you didn't receive the parcel in perfect condition, we take a lot of time and pride with packaging and have been criticized in the past for over packaging parcels. We have no reported history of you having a problem, could you find the time to email us ([email protected]) or reply to this comment with explanation of the problem, as we like to learn from any problem our customers may have had.
We appreciate your feedback and look forward to your reply
Regards
Mark
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/03/2019
well fast, good advice interlocutor
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Verified Buyer
Rating: 3 out of 5
following a purchase from 03/04/2019
I found the attachment between the PIR sensor and the wall bracket to be very weak. you only have a very small screw to assemble these two items together. other than that the alarm is working fine.
Response from Ultra Secure (ultrasecuredirect.com)
Thank you for the feedback, we will take your comments on board, we are pleased the Alarm is working for you in general.
Regards
Mick
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/03/2019
fun product easy to install, long range, quality product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/03/2019
Fast, correct service, no unpleasant surprises. Pro
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/03/2019
good for contact and advice but a problem to deactivate the pin code of the free card due to old format and thus the need to find a holder of an old phone under free accepting the card size to do it. Well noted in the manual but not in the product description. So to be planned according to operator
to activate it. No information on the site for this operation but well in the manual.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/03/2019
Very fast delivery and compliant product.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/03/2019
Very professional. The advisors are attentive to your needs and respond perfectly to your expectations. The installation of the equipment is simple and again, if needed, the advisors are there to assist you. The equipment has been installed for 15 days and I have not had any problems so far.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/03/2019
it's all new, I reserve the possibility of having different comments in a few months. For now, everything seems correct to me. Except that I did not receive the original manual, but after requesting it, I received it by email, it's up to me to photocopy it.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/03/2019
Everything is perfect, no issues
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/03/2019
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/03/2019
good no problem, fast delivery;
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/03/2019
Purchase easily made on the site. Package arrived quickly in serious packaging. Medium range material especially considering the price (the melodies and the chime are actually just a series of beeps, detection not 100% reliable). Modest quality/price ratio.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Indeed, this entry-level product is quite effective but still limited. It has been marketed for over 10 years in our catalog and we have very good customer feedback (that's why we continue to sell it). Detection can be greatly improved by following some advice according to your environment. Basic advice if you have a classic alley: tilt the detector at 45°, like a speed radar. This is often the solution that resolves missed detections. Then everything will depend on your precise environment (it may not be missed detections, perhaps it is waves that do not reach the receiver too far away or with obstructive obstacles?), we will be happy to guide you, do not hesitate to contact our services, we know our products very well and are at your disposal via a free number (or by email if you prefer). Finally, we have a wide range and we can proceed with an exchange if the received product does not suit you. And, as a last resort, we can take back the equipment and refund you. Our goal being your satisfaction, I am sure we will have the solution and I remain personally at your service if necessary. Keep us informed. Best regards, Christopher Ultra Secure France (securitemarche.fr)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/03/2019
serious
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/03/2019
Order arrived well but a bit too much over-packaging and no price on compatible accessories.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/03/2019
the manual is not very clear; Do we need to reset the receiver-transmitter duo every time we change the melody? At 400m apart it is not convenient!!! I don't dare to touch it.
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V
Verified Buyer
Rating: 4 out of 5
following a purchase from 25/03/2019
Overdid the packaging somewhat, otherwise excellent.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/02/2019
matches well with the ordered product missing switch for alarm cut-off in case of prolonged failure
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Verified Buyer
Rating: 3 out of 5
following a purchase from 23/03/2019
Love my remote PIR alarm. Its loud, its easy to set. Speedy delivery of my door sensor ( additional item ) but i'm having some problem synchronising it to my PIR unit. Not tested the battery, but it just doesn't seem to work. I'll contact you directly if i cant get it up and running.
Response from Ultra Secure (ultrasecuredirect.com)
Dear Customer
Thank you for the review, if you are still having the issue of pairing the unit into your existing PIR, please contact our technical staff (tel 01604589414, ext 2, email [email protected]) who will help resolve it.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 22/03/2019
Good and informative
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/02/2019
Very good from order taking with explanations to delivery thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/02/2019
Product conforms
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/02/2019
Good products and good follow-up from the sales service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/02/2019
Product presentation very well done. Clear explanation and a wide range of products that meet all needs.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/02/2019
I recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/02/2019
order operation and fast delivery
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Verified Buyer
Rating: 4 out of 5
following a purchase from 11/03/2019
Product delivered very quickly. Well packaged and easy to install
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/02/2019
Too sensitive to birds!
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Really sorry for the delay, I unfortunately was not notified of your response via Verified Reviews, I just saw it.
Next time, feel free to ask us questions directly by email ([email protected]), this allows you to be sure of a quick response from one of the team members.
Regarding your question:
It seems to indicate weak batteries, but your purchase is recent so it's surprising.
I will ask a colleague in customer service to call you back to answer your questions directly.
Again sorry for the delay in our response.
Best regards,
Christopher
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/02/2019
PERFECT NOTHING TO SAY
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/02/2019
the products are tracked over time and we can complete or replace - delivery OK
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/02/2019
the alarm does not sound loud enough
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for this feeling.
Even if the siren does sound quite loud, the sound level is very subjective and greatly depends on the installation (positioning, etc.).
Please note that, if necessary, additional slave sirens can be added to your existing kit.
Do not hesitate to consult us for advice, we are at your disposal to ensure that you are completely satisfied with your installation.
Best regards,
Christopher
Ultra Secure France / securitemarche.fr
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/02/2019
Detects well, sensitive. Pairing on 2 detectors works super well. The sound of the alarm could be louder. I recommend this product
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