Customer reviews of Ultra Secure (ultrasecuredirect.com)

9,6 /10

Based on 10 832 published reviews

5 9 175 85% 4 1 340 12% 3 239 2% 2 36 0% 1 42 0%

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

Reviews 3 and 4 stars

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Acheteur Vérifié

Published on 21/03/2019 à 23h37 following a purchase from 01/03/2019

Good telephone reception and professional, I recommend them

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Acheteur Vérifié

Published on 21/03/2019 à 22h26 following a purchase from 11/02/2019

Fast and efficient service. Should sometimes choose more reliable accessories

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Verified Buyer

Published on 07/03/2019 à 23h34 following a purchase from 27/02/2019

Items were as expected and easy to install with clear instructions, the door contacts are not ideal for a caravan door with an insect mesh. We however are using one on an external hatch and plan to order more, otherwise all works and seems ok, only had it installed two days so time will tell.

Verified Buyer

Published on 04/03/2019 à 21h42 following a purchase from 22/02/2019

Helpful technical support who respond promptly. Good range of products, fast shipping. The only reservation is their website which is difficult to navigate and find the right product.

Verified Buyer

Published on 27/02/2019 à 18h20 following a purchase from 20/02/2019

Good

Verified Buyer

Published on 13/02/2019 à 17h44 following a purchase from 05/02/2019

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Verified Buyer

Published on 12/02/2019 à 23h16 following a purchase from 02/02/2019

Quick delivery and correct goods

Verified Buyer

Published on 12/02/2019 à 14h44 following a purchase from 02/02/2019

Easy to navigate and professionally run.

Acheteur Vérifié

Published on 12/02/2019 à 08h27 following a purchase from 31/01/2019

Very correct

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Acheteur Vérifié

Published on 11/02/2019 à 13h44 following a purchase from 02/01/2019

Request taken into account and proposal made in line with my expectations

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Acheteur Vérifié

Published on 08/02/2019 à 16h22 following a purchase from 30/01/2019

Effective order tracking
Fast delivery
Product meets my expectations
Small difficulty in tightening the fixing bolts in the paving: the heads of the bolts are not thick enough to have a good grip with a ratchet wrench with a 14mm socket.

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Acheteur Vérifié

Published on 07/02/2019 à 06h12 following a purchase from 02/01/2019

Product available but you have to wait 10 days to receive the package, a bit too long. Otherwise, product conforms and well packaged.

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Response from Ultra Secure (ultrasecuredirect.com) Published on 07/02/2019

Hello,

Thank you for your message.
After checking, your order placed on January 2 at 1 PM, shipped on January 3 and made available on January 5 at the selected pickup point. You only picked it up on January 11.
Perhaps you were not properly notified of its availability?

In any case, glad you are satisfied with the product.

Best regards,
Christopher
Security Market / Ultra Secure France

Acheteur Vérifié

Published on 06/02/2019 à 22h19 following a purchase from 03/01/2019

Serious site

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Acheteur Vérifié

Published on 01/02/2019 à 16h45 following a purchase from 25/01/2019

Saaaaaa

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Acheteur Vérifié

Published on 01/02/2019 à 14h12 following a purchase from 17/01/2019

good. Good advice, fast delivery, quality work.

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Verified Buyer

Published on 01/02/2019 à 14h07 following a purchase from 25/01/2019

Product good, prompt delivery.

Acheteur Vérifié

Published on 01/02/2019 à 13h12 following a purchase from 16/01/2019

Very good. Works perfectly in a 400-year-old building with 70 cm walls. Four apartments served on 3 levels without any problems. This material would be perfect if the street plate were metallic with a visor.

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Acheteur Vérifié

Published on 01/02/2019 à 12h47 following a purchase from 16/01/2019

Correct

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Acheteur Vérifié

Published on 01/02/2019 à 10h24 following a purchase from 24/01/2019

Good, Colissimo a bit slow (received one day late) Reason given it snowed a bit. But still satisfied.

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Acheteur Vérifié

Published on 26/01/2019 à 20h35 following a purchase from 17/12/2018

serious company, competent and available contact to recommend to friends

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Acheteur Vérifié

Published on 22/01/2019 à 21h34 following a purchase from 15/12/2018

good

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Acheteur Vérifié

Published on 17/01/2019 à 08h22 following a purchase from 21/12/2018

Very quick information, very professional team, I would recommend

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Acheteur Vérifié

Published on 17/01/2019 à 08h12 following a purchase from 04/12/2018

Correct quality price Service up to standard

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Acheteur Vérifié

Published on 17/01/2019 à 08h06 following a purchase from 06/12/2018

R A S Quick delivery Very good advice Just lacks a bit of power to the siren for me but nothing annoying

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Response from Ultra Secure (ultrasecuredirect.com) Published on 17/01/2019

Hello, Thank you for your order and the feedback left. If necessary, please note that additional accessories can be added to your installation, thus making it ring faster. Do not hesitate to contact our team who will be happy to advise you. Best regards, Christopher securitemarche.fr / Ultra Secure France

Verified Buyer

Published on 15/01/2019 à 18h30 following a purchase from 15/12/2018

Arrived on time and as expected. Can't fault site, company or service.

Verified Buyer

Published on 15/01/2019 à 16h49 following a purchase from 07/01/2019

When it says we have programmed your system, I assumed that it was all of it, not the case and trying to talk to Technical was very difficult because the phone was permanently engaged.

Acheteur Vérifié

Published on 14/01/2019 à 13h02 following a purchase from 18/12/2018

Good presentation, excellent speed of product shipment. I will recommend this site

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Acheteur Vérifié

Published on 14/01/2019 à 10h24 following a purchase from 03/12/2018

Very good!

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Verified Buyer

Published on 13/01/2019 à 00h33 following a purchase from 18/11/2018

good prices but not always fully aware of there products finer features

Verified Buyer

Published on 12/01/2019 à 20h10 following a purchase from 21/11/2018

Order was easy and delivery was fine.

Verified Buyer

Published on 12/01/2019 à 18h37 following a purchase from 19/12/2018

Haven't installed my post yet but next day and looks well made I'm happy with my purchase

Verified Buyer

Published on 12/01/2019 à 18h01 following a purchase from 21/11/2018

After a lot of research we chose Unltrasecure and were not disappointed. Any queries could be made by phone, and were always answered promptly by a knowledgeable human being!

Acheteur Vérifié

Published on 12/01/2019 à 16h24 following a purchase from 24/12/2018

Good

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Acheteur Vérifié

Published on 12/01/2019 à 11h14 following a purchase from 22/12/2018

responsive and professional the material is not yet installed

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Acheteur Vérifié

Published on 12/01/2019 à 07h29 following a purchase from 03/12/2018

Good material that perfectly meets my expectations.

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Verified Buyer

Published on 11/01/2019 à 23h14 following a purchase from 20/11/2018

Easy to use

Acheteur Vérifié

Published on 11/01/2019 à 21h10 following a purchase from 04/12/2018

The order made by phone to avoid mistakes! I received a kit that doesn't really match but I will make do, we had to contact you again for the assembly because the right manual was not in the pack. Otherwise, the person who helped us by phone was very competent and friendly, the delivery and follow-up by email were very good, I have a very small apartment with a mini entrance and the red siren you can't miss aesthetically is not great. Finally, the main thing is that it gives the expected effect.
Best regards

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Response from Ultra Secure (ultrasecuredirect.com) Published on 17/01/2019

Hello,

First of all, thank you very much for the order placed.

Sorry if you feel you have been poorly advised according to your needs, we make every effort to do our best but sometimes the request can be misunderstood, and all of this is quite subjective.
However, we have guarantees to avoid disappointment (even partial) for our customers: you have 30 days to return your order and thus exchange it for more suitable equipment or, in the worst case, get a refund.

If you end up finding satisfaction with your installation, then no worries.
However, in the opposite case, do not hesitate to contact us again, our team will be happy to advise you as best as possible! We are here for that and it is out of the question that you remain with approximate equipment.

Best regards,
Christopher

Acheteur Vérifié

Published on 11/01/2019 à 21h02 following a purchase from 17/12/2018

Website quite clear and easy to navigate;
Just a small

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Verified Buyer

Published on 11/01/2019 à 20h22 following a purchase from 23/11/2018

Delivered on time .

Verified Buyer

Published on 11/01/2019 à 19h20 following a purchase from 19/12/2018

very helpful and responsive