English 
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Rating: 4 out of 5
Alarm and extra fob delivered as described. Works well. Prompt service.
Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
Summary of reviews
Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
Reviews 3 and 4 stars
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Rating: 4 out of 5
correct
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Rating: 4 out of 5
to recommend
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Rating: 4 out of 5
Quality material in accordance with the description.
No operational issues
If I only gave 4 stars, it's because I find the siren a bit lacking in power.
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No operational issues
If I only gave 4 stars, it's because I find the siren a bit lacking in power.
Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Thank you for your message and feedback.
Indeed, sound is always a bit subjective, depending on the customer; sometimes it's too loud, sometimes too quiet. In any case, I can confirm that, in this range, you can add a slave siren (or several) as needed. It's not so much the power of the siren that matters, but rather the direction. You will see a significant improvement.
I remain at your disposal if necessary.
Best regards,
Christopher
Security Market / Ultra Secure France
Thank you for your message and feedback.
Indeed, sound is always a bit subjective, depending on the customer; sometimes it's too loud, sometimes too quiet. In any case, I can confirm that, in this range, you can add a slave siren (or several) as needed. It's not so much the power of the siren that matters, but rather the direction. You will see a significant improvement.
I remain at your disposal if necessary.
Best regards,
Christopher
Security Market / Ultra Secure France
A
Rating: 3 out of 5
The purchased product is of poor quality
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for this feeling.
I see that you placed a first order of 3 copies in 2014 and then a new one recently. I don't quite understand this new order if the product is of poor quality? Did you notice a difference in quality between those from 2014 and the one from 2018?
Please do not hesitate to contact our services to resolve the encountered problem; we are here to avoid any inconvenience. Without contact, we unfortunately cannot help you.
Best regards,
Christopher
Security Market / Ultra Secure France
Sorry for this feeling.
I see that you placed a first order of 3 copies in 2014 and then a new one recently. I don't quite understand this new order if the product is of poor quality? Did you notice a difference in quality between those from 2014 and the one from 2018?
Please do not hesitate to contact our services to resolve the encountered problem; we are here to avoid any inconvenience. Without contact, we unfortunately cannot help you.
Best regards,
Christopher
Security Market / Ultra Secure France
V
Rating: 3 out of 5
I have had to purchase a replacement control for my caravan alarm. The control is so poorly made it only lasted a couple of months before it started playing up. The support is non existent and only implies that it is the user that is not using the equipment correctly. I will not be recommending this product to any fellow caravaners. When the new control fails I will be buying another alarm from a credible supplier.
Response from Ultra Secure (ultrasecuredirect.com)
Dear Mr Marshall
Sorry the Remote Control failed, having checked the records the Alarm was over a year old when you replaced the remote control, we do not know when you first reported a problem. We do have an alternative Remote Control that works with your Alarm which may suit you more, the part number is 007-0660, we would be happy for you to send this new remote control back to us and we will upgrade you to this model.
We have sold about 5000 of these Alarms now, and many customers actually recommend friends to them, so most customers have been happy, but we never like any person being unhappy. Please check the alternative model out on our website, and feel free to take up our offer of this exchange.
I hope this helps
Regards
Mark
Sorry the Remote Control failed, having checked the records the Alarm was over a year old when you replaced the remote control, we do not know when you first reported a problem. We do have an alternative Remote Control that works with your Alarm which may suit you more, the part number is 007-0660, we would be happy for you to send this new remote control back to us and we will upgrade you to this model.
We have sold about 5000 of these Alarms now, and many customers actually recommend friends to them, so most customers have been happy, but we never like any person being unhappy. Please check the alternative model out on our website, and feel free to take up our offer of this exchange.
I hope this helps
Regards
Mark
A
Rating: 4 out of 5
GOOD ADVICE FOLLOWING CALL
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Rating: 4 out of 5
Product as described but instruction leaflet a little difficult to follow as some details in wrong order to be of help
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Rating: 3 out of 5
I received my order well, but it could not be delivered to the relay point, you sent it to the post office in Frangy, while in Seyssel the post office is next to the relay point. And in Frangy, the post office did not know where my order was. After searching, they sent me to Carrefour in Frangy.. I think this situation could be easily avoided. Regards.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for the inconvenience encountered. This type of delivery problem can happen and is unfortunately beyond our control. We always strive to be at your service to help resolve the situation, but it is never very obvious. We completely agree with you, simple solutions exist to avoid most of these failures, we are escalating the issue and hope that next time it will not happen again. Remaining at your service, and thanking you for your trust. Best regards, Christopher Security Market / Ultra Secure France
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Rating: 4 out of 5
Nothing to report. Package received quickly and compliant
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Rating: 4 out of 5
Fast delivery, well-packaged product... Good information on the status of the order... Keep it up......
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Rating: 4 out of 5
Good
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Rating: 3 out of 5
DEFECTIVE FIXING
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
In this case, a guaranteed coverage will be provided.
Please contact our workshop directly by phone at 09 72 30 88 88 (non-premium number) please.
Best regards,
Christopher
Market Security / Ultra Secure France
In this case, a guaranteed coverage will be provided.
Please contact our workshop directly by phone at 09 72 30 88 88 (non-premium number) please.
Best regards,
Christopher
Market Security / Ultra Secure France
A
Rating: 4 out of 5
simple and easy to use. excellent follow-up for shipping.
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Rating: 4 out of 5
very good
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Rating: 4 out of 5
interesting products, fast delivery
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Rating: 4 out of 5
The site is good and clear
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Rating: 4 out of 5
Fast delivery
Compliant product
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Compliant product
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Rating: 4 out of 5
Very good site
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Rating: 4 out of 5
Not bad, I haven't checked the merchandise yet
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Rating: 4 out of 5
Hello
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Rating: 4 out of 5
Good reception and good professional, package received quickly
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Rating: 4 out of 5
The usefulness of contacting an advisor beforehand should be highlighted on the site before placing an order
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Rating: 4 out of 5
Perfect phone contact
I would have given five stars if there hadn't been a problem with incomplete delivery
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I would have given five stars if there hadn't been a problem with incomplete delivery
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Rating: 4 out of 5
Doing what it' says it will Clive
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Rating: 4 out of 5
It's okay
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Rating: 4 out of 5
Easy to use and product as described. Fast delivery.
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Rating: 4 out of 5
Very good
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Rating: 4 out of 5
effective
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Rating: 4 out of 5
serious and fast
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Rating: 4 out of 5
very fast and correct explanation.
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Rating: 4 out of 5
Material conforms to the description made on the site and receipt of the material as expected.
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Rating: 4 out of 5
Security market: people to recommend!
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Rating: 4 out of 5
I waited 4 days to get a response to a question asked
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Rating: 4 out of 5
Serious
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Rating: 4 out of 5
Large choice good value for money
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Rating: 4 out of 5
product compliant, finally a manual in French which is not the case with "other suppliers", correct delay.
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Rating: 4 out of 5
I received my equipment quickly and it matched the description, then I will see about the lifespan
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Rating: 4 out of 5
Very good alarm. The only small downside is the shape of the remote control whose buttons can be easily activated. I know you are working on it and it will be modified very soon, but I had bought 6 a month ago and it annoys me to buy 6 more.
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Rating: 4 out of 5
Good service on the phone. Good product. Poorly designed manual.
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